Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sharron Rieves

Indianapolis,IN

Summary

Efficient Ophthalmic Medical Technician with a strong track record of productivity and smooth task completion. Specializes in patient education, diagnostic testing, and medical record management. Highly skilled in communication, empathy, and teamwork, providing optimal support for patients and healthcare teams. Experienced in conducting diagnostic tests, assisting with procedures, and providing patient education under the guidance of ophthalmologists. Proven ability to improve clinical efficiency by implementing protocols and training team members.

Overview

15
15
years of professional experience

Work History

Ophthalmic Medical Technician

Eskenazi Hospital
Indianapolis, IN
02.2024 - Current
  • Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
  • Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
  • Maintained inventory of all medical supplies in the clinic.
  • Documented patient histories, test results and treatment plans in electronic health records system.
  • Ensured that all equipment was properly calibrated and maintained according to manufacturer guidelines.
  • Instructed patients on proper use of prescribed medications related to ocular care.
  • Monitored patient progress during follow-up visits and reported any changes to the physician immediately.
  • Prepared examination rooms with appropriate instruments prior to each patient visit.
  • Communicated effectively with other healthcare professionals regarding patient care needs.
  • Scheduled appointments for patients using an electronic scheduling system.
  • Participated in continuing education courses related to Ophthalmic Medical Technician practice standards.
  • Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
  • Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
  • Prepared patients and administered basic eye exam tests.
  • Transferred knowledge by training ophthalmic assistants, technicians and interns.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Assisted during in-office surgical procedures and collected ultrasound images.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.

Check-In Clerk

Eskenazi Hospital
Indianapolis, IN
08.2019 - 02.2024
  • Greeted visitors and checked them in for appointments or meetings.
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.
  • Provided assistance with general inquiries from guests and employees.
  • Scheduled appointments for clients according to their availability.
  • Performed light administrative duties such as filing paperwork, data entry.
  • Updated customer database with new contact information as needed.
  • Responded promptly to emails sent by customers seeking additional information about services offered at the facility.
  • Coordinated transportation arrangements for out-of-town guests arriving at the facility.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.

Driver Career Coordinator

DM Bowman Inc.
Indianapolis, IN
05.2018 - 07.2019
  • Established contacts with employers to create internship and employment opportunities for students.
  • Interviewed clients to obtain information about employment history, educational background and career goals, identifying barriers to employment.
  • Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
  • Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
  • Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
  • Directed and participated in recruitment and enrollment activities.
  • Advised students on graduate school applications processes, requirements, and timelines.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Driver Recruiter

Celadon
Indianapolis, IN
10.2016 - 05.2018
  • Conducted initial phone screens to determine candidate qualifications.
  • Facilitated new driver onboarding process and coordinated paperwork.
  • Maintained accurate records of recruitment activities and candidate progress.
  • Developed relationships with potential candidates through outbound calls and emails.
  • Responded promptly to inquiries from applicants regarding open positions and company information.
  • Developed strategies for sourcing qualified drivers using a variety of methods including social media campaigns, job fairs, college recruiting programs.
  • Scheduled meetings between prospective drivers and hiring teams.
  • Ensured compliance with federal regulations such as DOT requirements for driver qualification files.
  • Analyzed applicant data to identify areas of improvement in the recruitment process.
  • Followed up regularly with candidates during their background check process.
  • Organized orientation sessions for newly hired drivers.
  • Explained job duties, compensation and benefits to potential candidates.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.

Customer Service Advocate

AT&T Mobility
Rantoul, IL
12.2009 - 01.2016
  • Provided accurate, valid, and complete information to customers in a timely manner.
  • Resolved customer complaints via phone, email, mail or social media.
  • Processed orders, forms, applications and requests.
  • Maintained records of customer interactions and transactions.
  • Developed relationships with customers through friendly conversations.
  • Identified potential opportunities to upsell products or services.
  • Performed follow-up procedures after customer service interaction was completed.
  • Adhered to all company guidelines when interacting with customers.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Followed up on customer inquiries not immediately resolved.
  • Managed incoming calls from customers in a professional manner.
  • Responded promptly to customer inquiries in person, by telephone or electronically.
  • Tracked performance metrics and identified areas needing improvement in order to meet established targets.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Documented customer notes with CRM software to keep records accurate and current.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.

Education

Associate of Arts - Business Administration

American InterContinental University
Schaumburg, IL
09-2010

Certification - Micro-Computerized Business Systems

The College of Office Technology
Chicago, IL
07-1995

Skills

  • Medical History Taking
  • Electronic Health Records Management
  • Ocular measurements
  • Retinal procedure assistance
  • Medical history obtainment
  • Minor surgery assistance
  • Ophthalmology testing
  • Patient Scheduling
  • Effective Communication
  • Clinical Documentation
  • Patient Assessment

References

References available upon request.

Timeline

Ophthalmic Medical Technician

Eskenazi Hospital
02.2024 - Current

Check-In Clerk

Eskenazi Hospital
08.2019 - 02.2024

Driver Career Coordinator

DM Bowman Inc.
05.2018 - 07.2019

Driver Recruiter

Celadon
10.2016 - 05.2018

Customer Service Advocate

AT&T Mobility
12.2009 - 01.2016

Associate of Arts - Business Administration

American InterContinental University

Certification - Micro-Computerized Business Systems

The College of Office Technology

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Sharron Rieves