Sharron Spence
Fort Washington,MD
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
8
8
years of professional experience
Work History
GI Tech/ Medical Office Receptionist/Call Center Representative
Digestive Disease Physicians
Alexandria , VA
2022.02 - Current
- Handling the maintenance of all endoscopes
- Checking all scopes that will be used for color and clarity
- Maintaining inventory par levels, restocking endoscopy/ colonoscopy related supplies in procedure rooms and monitoring expiration dates
- Performing other duties as required or assigned
- Preparing procedure room for case
- Checking all scopes that will be used for color and clarity, that air and water channels are open, that the control knobs are not too tight or loose, and also completing visual inspection of insertion tube for buckling or bite marks
- Acquire experience and confidence in supporting targeted customers, local Sales Representative, Field Service Engineers, Repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction
- Acquire experience and confidence in conducting service support calls independently and in a team effort with other corporate personnel as necessary
- Mentor and monitor to meet customer service needs, to provide solutions for endoscopy equipment service problems, to assist customers toward the goal of repair reduction, and to demonstrate the ability to develop customer relationships based on trust, loyalty and satisfaction
- Train and mentor focusing on conducting customer educational visits, diagnosing issues relating to endoscopy/ colonoscopy equipment care, handling, CDS and storage
- Scan Patients forms in EMR System (Pulse & GMED)
- Received, recorded and filed medical payments by check, cash, and credit card.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Filed and retrieved patient records for provider.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and prepared for nurse and doctor assessment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Clinical Administrative Assistant
Saint Agnes Hospital
2021.03 - 2022.01
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Collected payments and entered charges into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Greeted patients and provided required paperwork to facilitate services.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
BEHAVIORAL ANALYST
OUTREACH RECOVERY
2020.01 - 2021.02
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Educated clients on dangers of substance abuse and prevention techniques.
Office Manager
RAM RECOVERY LLC
2020.01 - 2021.02
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Consulted with healthcare professionals on business decisions.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Front Desk Receptionist
Bodyworks Medical
2016.01 - 2019.12
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Specimen Collector
ILDP
2016.01 - 2019.01
- Completed in-house testing procedures for quick results.
- Printed results reports and submitted for review.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Recorded and analyzed data to produce reports of results.
- Monitored and documented safety standards to verify compliance.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Education
Bachelor of Science - Psychology
Bowie State University
Bowie, MD05.2023
Skills
- Office Supplies and Inventory
- Medical Software Applications
- Account Management
- Critical Thinking
- Medical Billing and Coding
- Follow-Up Skills
- Front Desk Operations
- Patient Relations
- HIPAA Guidelines
- Electronic Medical Record
- EMR Systems
- Patient Callbacks
- Referral Verification
- Medical Terminology Knowledge
- Patient Scheduling
- CPT Coding
- Insurance Verification
- Inpatient Care
- Reminder Calls
- Medical Charting
- Appointment Scheduling
- Healthcare Administration
- Checking Patient Details
- Insurance Claims
- Office Coordination
- Answer Telephones
- Administrative Support
- Balance Sheets
Timeline
GI Tech/ Medical Office Receptionist/Call Center Representative
Digestive Disease Physicians
2022.02 - Current
Clinical Administrative Assistant
Saint Agnes Hospital
2021.03 - 2022.01
BEHAVIORAL ANALYST
OUTREACH RECOVERY
2020.01 - 2021.02
Office Manager
RAM RECOVERY LLC
2020.01 - 2021.02
Front Desk Receptionist
Bodyworks Medical
2016.01 - 2019.12
Specimen Collector
ILDP
2016.01 - 2019.01
Bachelor of Science - Psychology
Bowie State University
Similar Profiles
Chloe DoughertyChloe Dougherty
Patient Care Technician at Digestive Disease PhysiciansPatient Care Technician at Digestive Disease Physicians
Sharron SpenceSharron Spence
GI Tech/ Medical Office Receptionist/Call Center Representative at Digestive Disease PhysiciansGI Tech/ Medical Office Receptionist/Call Center Representative at Digestive Disease Physicians
Joanne MickolJoanne Mickol
New Patient and Referral Coordinator at Digestive Disease ConsultantsNew Patient and Referral Coordinator at Digestive Disease Consultants