Sharron Wimbish
Ellenwood,GA
Summary
Practice Administrator with over 20 years of extensive expertise in financial management, insurance coordination, and administrative procedures, driving operational excellence in dental practices. Demonstrates a visionary approach to enhancing patient relations and streamlining office protocols, ensuring compliance with HIPAA standards. Committed to fostering a collaborative work environment and advancing dental excellence through innovative solutions and effective staff training.
Experienced with practice management, enhancing operational efficiency and patient care. Utilizes effective leadership and project management to streamline workflows and ensure compliance with healthcare standards. Track record of fostering collaborative environments and achieving high standards in practice administration.
Overview
19
19
years of professional experience
Work History
Practice Administrator
Buckhead Smile Dental Center
01.2019 - 01.2024
- Manage office protocols, ensuring efficient completion and adherence to procedures.
- Resolve patient issues, enhancing satisfaction and compliance with privacy regulations.
- Coordinate staff schedules, ensuring seamless operations and adequate coverage.
- Oversee financial processes, maintaining accuracy in billing and collections.
- Handled outstanding claims to make sure payment was received.
- Conduct training for new hires, ensuring thorough understanding of office protocols.
- Streamlined scheduling processes, enhancing staff efficiency and improving patient flow within the practice.
- Monitored compliance with HIPAA and OSHA regulations, ensuring the practice maintained high standards of patient privacy and safety.
- Actively engaged in troubleshooting technology issues, ensuring seamless operations and enhancing overall team productivity.
- Enhance patient satisfaction by resolving issues promptly, fostering trust and compliance with regulations.
- Monitor compliance with regulations, ensuring the practice meets high standards and minimizes risk to patient safety.
- Engage actively in technology troubleshooting, enhancing team productivity and ensuring seamless daily operations.
- Coordinated cross-departmental communication, fostering a supportive environment that improved staff collaboration and patient service delivery.
- Implemented innovative scheduling solutions, significantly improving appointment management and patient satisfaction through proactive engagement.
- Enhanced financial accuracy in billing processes, contributing to measurable revenue growth and streamlined collections through diligent oversight.
Practice Administrator
Beautiful Smiles
01.2017 - 01.2019
- Ensure business office protocols, tasks and checklists are completed efficiently.
- Oversee patient’s relations and handle patient complaints, under OM direct supervision.
- Answer and respond to phone calls with professionalism and according to protocols.
- Understand CBO ad AR protocols assist OM with accounts receivable tasks. Ensuring the business team collects copayments on date of service and follows our sales process.
- Approve and code vendor invoice and forward to accounting for payment processing.
- Provide the practice with administrative and hands-on support as an auxiliary staff member as determined by daily business needs.
- Manage business staff schedules and arrange coverage.
- Non-clinical supply ordering.
- Conduct new hire orientations and training, checklists for business staff, ensure new hires are trained on and understand.
- Ensure bank deposits are protected and made daily; monitor and protect petty cash; perform end of day and end of day reports.
- Troubleshoot, install, and follow up on technology issues.
- Ensure practice adheres to HIPPA policies and procedures and other applicable privacy and security policies and procedures maintain patient privacy and protect patient information, including financial, personal and health information.
- Handled outstanding claims.
- Verified insurance.
- Informed patients of their out-of-pocket expense.
- Keep practice in compliance with health and OSHA regulations.
- Streamlined patient relations processes, enhancing satisfaction and reducing complaints through effective communication and problem resolution.
- Coordinated team schedules and coverage, ensuring smooth operations and optimizing staff efficiency to meet daily business needs.
- Monitored compliance with HIPAA and OSHA regulations, safeguarding patient information and maintaining practice integrity.
- Conducted comprehensive new hire training sessions, fostering a knowledgeable and compliant workforce to support operational goals.
- Implemented effective supply ordering processes, ensuring non-clinical resources are available to support seamless practice operations.
- Streamlined operational workflows, improving efficiency and reducing patient wait times, resulting in enhanced patient satisfaction.
Billing and Insurance Coordinator
Choice One Dental Center of Newnan
01.2015 - 01.2017
- Handled 30, 60, 90 day outstanding claims.
- Posted insurance payments and made correct adjustments to the accounts.
- Sent out billing statements.
- Spoke with insurance companies to assure that they had received all of the correspondence requested.
- Contacted patients with outstanding balances to collect payments.
- Handled patient concerns and questions related to insurance.
- Posted incoming account payments from patients.
- Checked patients in and out.
- Confirmed appointments.
- Managed patient billing inquiries, ensuring timely payment processing and fostering strong relationships with patients and insurance providers.
- Oversaw accurate posting of insurance payments and adjustments, significantly improving account accuracy and reducing discrepancies.
- Worked closely with insurance companies to resolve claim issues, enhancing communication and ensuring all documentation was complete.
- Engaged with patients to address billing questions, providing support and improving overall patient satisfaction with financial processes.
- Maintained organized patient records and billing statements, streamlining processes and ensuring compliance with insurance requirements.
- Streamlined billing processes, enhancing efficiency and accuracy, leading to improved patient satisfaction and timely payments.
Practice Administrator
Great Expressions Dental Centers
01.2005 - 01.2015
- Direct supervision of dental office including orientation, performance appraisal and coordination of the maintenance of personnel records with Human Resources. Ensures that all Clinical duties and responsibilities are carried out according to the clinical policies and procedures.
- Order office and dental supplies, forms monitor usage of these supplies. Responsible for petty cash.
- Communicate effectively and professionally with patients, providers and office staff.
- Oversees scheduling tasks to maintain efficient patient flow.
- Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient.
- Interacted with patients, doctors and hygienist daily; to create productive schedules to assists patients of proper appointments.
- Discussed dental benefits with patients, to ensure them they were maximizing their insurance. Extracted and compiled data and recorded pertinent information from insurance companies. Developed a treatment plan, and discussed financials options.
- Tracking and calling patients with incomplete treatment. Monitoring treatment plans and case acceptance. Ensuring quality control and outstanding customer service.
- Utilizing technology in the office, e.g., brochures and photos, x-rays and charting when educating patients.
- Provided administrative support to the doctor and other offices.
- Maintain office budget, staff payroll, time off requests, and order dental and office supplies.
- Reconcile invoices, send patient statements.
- Posted payments to accounts and reconcile daily deposits.
- Streamlined office operations, enhancing patient flow and satisfaction through effective scheduling and communication.
- Implemented a tracking system for incomplete treatments, leading to improved case acceptance and patient care.
- Facilitated positive interactions between patients and staff, ensuring clarity in treatment plans and financial options.
- Monitored supply usage and budget, optimizing resource allocation to reduce costs while maintaining quality service.
- Streamlined office operations, enhancing patient flow through effective scheduling and communication, resulting in improved patient satisfaction.
- Implemented a tracking system for incomplete treatments, significantly improving case acceptance and ensuring high-quality patient care.
Education
No Degree -
Georgia State/Georgia Perimeter College
Decatur, GA01.2016
High School Diploma -
Druid Hills High School
01.1985
Skills
- Customer Service
- Insurance Coordination
- Administrative Procedures
- Clinical Procedures
- Staff Training
- Leadership
- Patient Education
- Financial Management
- HIPAA Compliance
- OSHA Compliance
Timeline
Practice Administrator
Buckhead Smile Dental Center
01.2019 - 01.2024
Practice Administrator
Beautiful Smiles
01.2017 - 01.2019
Billing and Insurance Coordinator
Choice One Dental Center of Newnan
01.2015 - 01.2017
Practice Administrator
Great Expressions Dental Centers
01.2005 - 01.2015
No Degree -
Georgia State/Georgia Perimeter College
High School Diploma -
Druid Hills High School