Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharrona Brightman

Jacksonville,Florida

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

While also being a Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Independent Contract
Jacksonville, FL
02.2023 - Current
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Followed recipes for preparing various types of hot and cold foods.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Responded quickly in emergency situations in a calm manner.
  • Respected the privacy, dignity and confidentiality of each client served.

Merchandiser

Anderson Merchandisers, LLC
Jacksonville, Florida
02.2023 - 01.2024
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Built product displays and placed appropriate signage for merchandise.
  • Scanned shelves and product cases for expired stock to discard outdated items.

Medical Billing and Collections Specialist

Dallas Medical Center
Dallas, TX
04.2019 - 02.2023
  • Communicated with patients regarding payment plans, overdue balances, and collections issues.
  • Processed credit card payments from patients for medical services rendered.
  • Responded promptly to customer inquiries regarding billing disputes or discrepancies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Medical Scheduler

Signify Health
Dallas, TX
07.2017 - 04.2019
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted patients and guests upon entering lobby areas.

Education

Associates in Medical - Medical Insurance Billing

The College of Health Care Professions
Austin, TX
03-2026

Certificate - Medical

Acumen
Jacksonville, FL
02-2020

Skills

  • Patient-Focused Care
  • Quality Assurance
  • Mobility Assistance
  • Patient Lifting
  • Patient Assessments
  • HIPAA Compliance
  • Reliable Transportation
  • Outbound Calling
  • Payment Posting
  • Customer Research
  • Account Review
  • Call Center Background
  • Risk Management
  • Relationship Building
  • Payment Acceptance
  • Insurance Policies
  • Collections
  • Administrative Support
  • Clerical Support
  • Data Entry
  • Scheduling
  • Verbal and Written Communication
  • Meeting Coordination
  • Multi-Line Telephone Systems
  • Mail Handling
  • Time Management
  • Multitasking and Prioritization
  • Greeting and Seating Clients
  • Project Scheduling
  • Strong Work Ethic
  • Customer Engagement and Support
  • Call Center Customer Service
  • Team Management
  • Customer Service
  • Call Documentation
  • Quality Control
  • Microsoft Office Expertise
  • Problem Resolution
  • Customer Retention Strategies
  • Salesforce CRM
  • Problem-Solving Abilities
  • Calm Under Pressure
  • Written Communication
  • Understanding Customer Needs
  • MS Office
  • Account Updating
  • Route Management
  • Administrative and Office Support

Timeline

Certified Nursing Assistant

Independent Contract
02.2023 - Current

Merchandiser

Anderson Merchandisers, LLC
02.2023 - 01.2024

Medical Billing and Collections Specialist

Dallas Medical Center
04.2019 - 02.2023

Medical Scheduler

Signify Health
07.2017 - 04.2019

Associates in Medical - Medical Insurance Billing

The College of Health Care Professions

Certificate - Medical

Acumen

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Sharrona Brightman