SHARRONDA BOSTON
Macon,USA
Summary
Experienced customer service specialist with 10 years of diverse experience in warehouse operations, emergency dispatch, and healthcare support. Proficient in critical thinking, relationship building, and prioritization for streamlined service delivery.
Overview
10
10
years of professional experience
Work History
Delivery Station Associate
Amazon
Macon, GA
02.2025 - Current
- Unloading trucks, sorting packages, and preparing them for delivery.
- Utilizing smartphones and handheld devices to scan, sort, and manage orders.
- Placing packages onto conveyor belts for further processing.
- Placing packages in designated totes or containers for staging.
- Selecting and preparing packages for specific delivery routes.
- Adhering to safety protocols and working efficiently to meet delivery targets.
General Utility
Frito Lay
Kathleen, GA
08.2024 - Current
- Reduced downtime for machine repairs by proactively identifying potential problems and addressing them in a timely manner.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
Warehouse Associate
Kohl's Distribution Center
Macon, GA, USA
08.2023 - 12.2023
- Efficiently sort products using light-guided systems, ensuring accurate store allocations
- Confirm task completion through automated light signals, enhancing workflow precision
- Maintain cleanliness of modules to ensure operational efficiency and safety
- Efficiently scan and sort products using illuminated case system, ensuring accurate distribution to store cartons
- Maintain cleanliness of modules before and after shifts
- Optimise warehouse operations through precise product sortation, leveraging advanced light-guided technology to enhance accuracy and speed in order fulfilment
- Analyse and execute product distribution processes, utilising illuminated case systems to streamline sortation and ensure correct unit quantities for each store carton
- Implement cutting-edge light-guided sortation techniques, improving efficiency in product distribution and minimising errors in store carton allocation
Emergency Road Service Dispatcher
GEICO
Macon, GA, USA
09.2022 - 05.2023
- Manage inbound calls for roadside assistance and service requests, ensuring timely dispatch
- Identified customer needs, providing accurate policy details and scheduling appointments
- Handled claims creation and updates, coordinating with service providers for efficient resolutions
- Analysed customer needs, dispatched service providers, and managed claims, ensuring efficient resolution of roadside emergencies and enhancing customer satisfaction
- Streamlined service request processes, reducing response times and improving customer experience for various roadside assistance scenarios
- Provided empathetic support to distressed motorists, offering clear guidance and timely updates throughout the roadside assistance process
- Meticulously managed policy details, claims processing, and service provider coordination, ensuring accurate and comprehensive assistance for each case
Unit Secretary; Clinical Technician
Atrium Health
Macon, GA, USA
12.2021 - 09.2022
- Organized patient charts, improving office workflow and accuracy
- Facilitated admissions, enhancing patient processing efficiency
- Managed inventory, ensuring consistent supply availability
- Handled calls, directing inquiries to appropriate departments
- Assisted patient care, monitoring vitals and supporting hygiene
- Coordinated patient admissions and discharges, enhancing workflow efficiency
- Managed inventory levels, ensuring optimal supply availability for seamless operations
- Provided comprehensive patient care, including hygiene assistance and vital sign monitoring
- Facilitated patient comfort and safety through attentive support and equipment management
- Meticulously organised paperwork, including charts and reports, to meet office and patient needs
- Maintained accurate records, contributing to effective patient care
Assistant Property Manager
Strategic Management Partners, LLC
Macon, GA, USA
04.2022 - 08.2022
- Showcased properties to tenants, enhancing occupancy rates with effective marketing strategies
- Verified applications and references, ensuring compliance with leasing policies and procedures
- Managed tenant communications, resolving issues promptly through active listening and inquiry
- Oversaw construction projects, updating stakeholders on progress and addressing schedule changes
- Optimised property marketing strategies, resulting in increased tenant inquiries and faster occupancy rates
- Implemented data-driven approach to tenant screening and lease negotiations
- Streamlined rent collection processes, reducing delinquencies and improving cash flow
- Conducted thorough move-out inspections, ensuring prompt maintenance and quicker turnaround for new tenants
- Maintained meticulous records of tenant correspondence and financial transactions
- Ensured compliance with property policies through strategic placement of rules in common areas
Office Assistant (Seasonal)
Quinn's Tax Service & More
Macon, GA, USA
01.2015 - 12.2021
- Provided professional customer service, enhancing client satisfaction and retention
- Maintained accurate records and organized files, supporting efficient office operations
- Processed shipments and managed inventory, ensuring timely delivery and stock availability
- Verified document accuracy, contributing to reliable and updated system records
- Optimised office workflows, enhancing document management efficiency and reducing processing time
- Implemented new filing system, resulting in quicker retrieval of client information
- Fostered positive client relationships through professional communication across multiple channels
- Supported team productivity by maintaining organised files and ensuring timely supply restocking
- Scrutinised documentation for accuracy, leveraging updated systems to validate information
- Contributed to error reduction and improved data integrity in client records
Warehouse Associate
Amazon; Academy Warehouse
Macon, GA, USA
07.2020 - 03.2021
- Accurately picked and packed orders, ensuring efficient warehouse operations
- Operated pallet jacks and hand trucks to move large merchandise quantities
- Maintained safety standards, clearing debris and managing damaged items
- Recorded material movements in system, verifying shipments against invoices
- Optimised order fulfilment processes, enhancing accuracy and efficiency in picking and packing operations
- Utilised material handling equipment to move large merchandise volumes safely
- Streamlined product flow on conveyor systems, ensuring timely staging and tagging for storage, sales, and shipment
- Maintained high productivity levels while adhering to quality standards
- Implemented rigorous safety protocols, meticulously following gear, behaviour, and equipment standards
- Proactively maintained a clean, hazard-free work environment
- Contributed to inventory accuracy by precisely recording material movements in the company's computer system
- Verified shipments against invoices, ensuring data integrity
- Proposed and implemented process improvements, leading to enhanced workflow efficiency and reduced errors in order fulfilment
- Adapted quickly to new technologies and procedures
Key Holder
Tuesday Morning
Macon, GA, USA
08.2018 - 08.2020
- Managed store operations, ensuring accurate cash handling and security protocols
- Trained staff in sales techniques, leading to improved customer engagement and sales growth
- Enhanced inventory accuracy by organizing cycle counts and identifying shrinkage areas
- Facilitated efficient freight handling, optimizing storage and distribution processes
- Led store operations, including cash management and security protocols
- Streamlined front-end processes, enhancing efficiency and customer service standards
- Optimised inventory control through strategic cycle counts and shrinkage prevention
- Implemented proactive sales approaches, boosting overall store performance
- Managed comprehensive logistics, from unloading freight to organising storage areas
- Ensured meticulous stock placement for efficient processing and distribution
- Fostered a team-oriented environment, delegating tasks effectively and monitoring staff performance
- Provided hands-on training to maximise sales opportunities
- Devised and implemented enhanced security measures, training staff in customer observation techniques
- Maintained pristine warehouse conditions through systematic processes
CSA II, Paint, Plumbing, ISLG
Lowe's Home Improvement
Macon, GA, USA
02.2016 - 12.2019
- Optimized upselling in paint/plumbing, surpassing sales goals, enhancing customer satisfaction
- Resolved customer issues, ensuring positive experiences and efficient transaction processing
- Maintained organized displays, updated signage, contributing to a well-presented sales floor
- Optimised sales strategies, consistently surpassing targets through effective upselling techniques
- Implemented customer-centric approach, boosting satisfaction and repeat business
- Fostered strong team dynamics, supporting colleagues during quiet periods to maintain productivity
- Contributed to a cohesive work environment, enhancing overall store performance
- Meticulously managed product displays, pricing updates, and signage
- Ensured accurate and timely information for customers, contributing to a seamless shopping experience
- Delivered exceptional customer service, addressing queries on policies and processing diverse payment methods
- Resolved issues efficiently, enhancing customer loyalty
- Streamlined multi-channel communication, managing emails, calls, and appointments
- Improved customer account handling and order processing, increasing operational efficiency
Education
Some College - MEDICAL BILLING & CODING
Gwinnett College
03.2025
CERTIFICATE - CMAA
Helms College
Macon, GA10.2021
CERTIFICATE - SURGICAL TECHNOLOGY
American Professional Institute
Macon, GA02.2009
GED -
Central Georgia Technical College
Macon, GA10.2003
Skills
- Medical Records
- Yardi
- Epic
- Loss Prevention
- Decision Making
- Multitasking
- Prioritization
- Microsoft Office
- Relationship Building
- Work Planning
- Team Building
- Data Entry
- Critical Thinking
- Sales
- Marketing
- Customer Relations
- First Aid
- CPR
- Customer Service
- Order Fulfillment
- Inventory
- Stocking
- Problem Solving
- Customer Advocacy
- Technical Support
- Negotiation
- Conflict Resolution
- Customer Engagement
- Quality Assurance
- Data Management
- Project Management
- Supply Chain
- Risk Assessment
- Client Support
- Warehouse Management
- Emergency Response
Timeline
Delivery Station Associate
Amazon
02.2025 - Current
General Utility
Frito Lay
08.2024 - Current
Warehouse Associate
Kohl's Distribution Center
08.2023 - 12.2023
Emergency Road Service Dispatcher
GEICO
09.2022 - 05.2023
Assistant Property Manager
Strategic Management Partners, LLC
04.2022 - 08.2022
Unit Secretary; Clinical Technician
Atrium Health
12.2021 - 09.2022
Warehouse Associate
Amazon; Academy Warehouse
07.2020 - 03.2021
Key Holder
Tuesday Morning
08.2018 - 08.2020
CSA II, Paint, Plumbing, ISLG
Lowe's Home Improvement
02.2016 - 12.2019
Office Assistant (Seasonal)
Quinn's Tax Service & More
01.2015 - 12.2021
CERTIFICATE - CMAA
Helms College
CERTIFICATE - SURGICAL TECHNOLOGY
American Professional Institute
GED -
Central Georgia Technical College
Some College - MEDICAL BILLING & CODING
Gwinnett College