Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARRON L. OWENS

Camp Springs,MD

Summary

I'm an extremely energetic, ambitious, and motivated professional possessing excellent customer service and managerial skills through learning and interacting in professional and productive environments. Accustomed and very detailed as it pertains to analytical skills, handling customer concerns, multi-tasking and working efficiently and effectively while under pressure in a multitude of professional environments. Flexible, versatile, composed and proficient with the demonstrated ability to easily transcend culture differences in an operative environment. Excellent team building and operational skills which assist in promoting the success of company’s vision and goals. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

17
17
years of professional experience

Work History

Supervisor/ Administration

Aramark
01.2021 - Current
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members

CUSTOMER SERVICE/LEADERSHIP

I-HOP
01.2011 - 01.2018
  • Oversee dining room and operations of 10 to 20 servers in expeditious restaurant environment
  • Serves over 50 customers throughout work week while promoting delivering each one with excellent restaurant experience
  • Add tiers of support, accountability, knowledge and growth for restaurant
  • Responsible for training and coordinating staff to demonstrate hospitable and smooth work environment customers and co-workers.

CUSTOMER SERVICE/HOSTESS/WAITRESS

I-HOP
01.2011 - 01.2018
  • Greeted and seated more than 50 customers throughout work week providing each one with hospitable efficient and effective service
  • Attend to customers questions or concerns before, during and after serving their meals
  • Responsible for keeping work and dining areas clean
  • Proficient in ensuring each section met standards for condiments, silverware, and menus in order to provide smooth transition for each work shift.

HOUSEKEEPING/CUSTOMER SERVICE

Gaylord National Resort
01.2011
  • Room attendant who promoted positive image and atmosphere of property to guests while providing pleasant hospitable environment
  • Responsible for preparations and accommodations for guests in order for them to receive great hospitality experience
  • Restocked supplies and kept common areas tidy
  • Provided support across multiple business areas in order to meet deadlines and to ensure cohesiveness throughout each department

National Conference Center
01.2010
  • Responsible for cleaning, and sanitizing rooms as well as providing laundry to guests
  • Prepared and organized meeting areas
  • Participated in specialized training sessions to handle hospitality concerns, guest safety, and ways to improve customer experience.

COUNSELING/PROBLEM SOLVING

D.C. Health Care
01.2008 - 01.2010
  • Liaison between healthcare professionals and clients while communicating client's medical needs on daily basis
  • Assisted in overseeing client's daily routines such as tutoring, preparing meals, bathing, laundry, and cleaning facility
  • Provided assistance in ensuring clients received proper and reliable transportation.

Westminster Towers
01.2007 - 01.2008
  • Interfaced with diverse group of clients and professionals in warm hearted and compassionate environment.
  • Cleaned living areas for senior citizen patients
  • Assisted clients with daily routines.

Education

High School Diploma -

ROOSEVELT HIGH SCHOOL-WASHINGTON, D.C.
Washington DC
06.2016

Associate of Arts -

WISE LATIN AMERICA YOUTH CENTER – WASHINGTON, D.C.
Washington DC
06.2003

High School Diploma -

KEYSTONE JOB CORPS CENTER-DRUMS, PA
Drums, PA
01.1999

High School Diploma -

PHELPS HIGH SCHOOL-WASHINGTON, D.C.
Washington DC
06.1998

Skills

  • Complaint Handling
  • Multitasking and Organization
  • Cash Handling
  • Heavy Lifting
  • Call center experience
  • Goal-oriented mindset
  • Handling Customer Complaints
  • Computer Skills
  • Data Entry
  • Quality Inspection
  • Documentation And Reporting
  • Records Maintenance

Timeline

Supervisor/ Administration

Aramark
01.2021 - Current

CUSTOMER SERVICE/LEADERSHIP

I-HOP
01.2011 - 01.2018

CUSTOMER SERVICE/HOSTESS/WAITRESS

I-HOP
01.2011 - 01.2018

HOUSEKEEPING/CUSTOMER SERVICE

Gaylord National Resort
01.2011

National Conference Center
01.2010

COUNSELING/PROBLEM SOLVING

D.C. Health Care
01.2008 - 01.2010

Westminster Towers
01.2007 - 01.2008

High School Diploma -

ROOSEVELT HIGH SCHOOL-WASHINGTON, D.C.

Associate of Arts -

WISE LATIN AMERICA YOUTH CENTER – WASHINGTON, D.C.

High School Diploma -

KEYSTONE JOB CORPS CENTER-DRUMS, PA

High School Diploma -

PHELPS HIGH SCHOOL-WASHINGTON, D.C.
SHARRON L. OWENS