Sharron W. Bell
Essex,Maryland
Summary
A reliable, organized candidate, capable of managing various objectives with a good attitude. Also, having over twenty years of expertise and a willingness to assume additional duties to achieve team objectives. A seasoned law enforcement specialist with a record of accomplishment of achieving corporate objectives via consistent and systematic procedures. Additionally, the finest brand-builders are adept at operating under pressure and adjusting to changing conditions and obstacles. Retired in 2021 now ready to get back to business.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community Detention Officer III
State of Maryland
Baltimore, Maryland
10.2005 - 11.2021
- Provides supervision and guidance to juveniles under court-ordered placement within the Department of Juvenile Services Community Detention Program
- Conducts daily face-to-face contact, electronic monitoring, and telephone contact with juveniles and their families to ensure compliance with the terms and conditions of community detention; and instructs juveniles and their families in activities related to terms and conditions of community detention, such as conditional release, home, school or office visitations, educational or employment requirements, alcohol, and drug abuse treatment program participation or restitution payment requirements
- Assists juveniles and their families in obtaining available social resources in the community
- Encourages and assists juveniles in adopting positive life skills
- Consults with juvenile case managers, legal representatives, court representatives, and families to advise on the juvenile’s adjustment in the program, at home, school, and community
- Evaluates and document juveniles’ progress in the Community Detention Program; assess problems that occur in the home or community-based program or in emergency and crisis situations; makes appropriate contacts and referrals; and provide assistance as necessary
- Prepares reports and makes recommendations on the appropriate course of action concerning incidents, violations, emergencies, conditional release, or institutionalization of juveniles
- Prepares and maintains documentation and records on juveniles in the database system
- Attends in-service training on topics such as crisis prevention, suicide prevention, and positive life skills to maintain knowledge of juvenile needs, counseling methods, and trends in the juvenile services field and to maintain certification
- May testify in court
- Acts as a Court Liaison, who releases court-ordered eligible youth to the Community Detention Program
- Ensures all court orders and information packets are in order, and the data is entered into the Community Detention
- Database for tracking
- Submits affidavit request and withdrawal of affidavit request in the Circuit Court EQUEST System for processing by the Baltimore City Circuit Courts
- Utilize Google chrome applications and Microsoft Office Suite Software package
- All other duties as needed
Electronic Monitoring Call Center CDO III
State of Maryland
Baltimore, Maryland
09.2013 - 08.2015
- Monitored via the Web and local server of youth assigned to the program to ensure compliance with the program
- The Command Center receives violation alerts and is responsible for sending out notifications via email to field staff, who respond in person or by calling local law enforcement
- Entering client data to complete an electronic file in the BI system
- Utilize Google chrome applications and Microsoft Office Suite Software package
- File/upload to the DRIVE, current court orders, purge expired orders, fax information requested to various jurisdictions
- Manage large numbers of inbound and outbound calls promptly
- Follow communication “scripts” when handling different topics
- Identify clients’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Therapeutic Behavioral Specialist
Leading By Example, LLC
Nottingham, MD
04.2012 - 02.2015
- Therapeutic Behavior Services
- Mentoring and wrap-around support services for youth who are in or at risk of being placed in out-of-home placements or the juvenile justice system
- Assist clients with stabilizing and remaining in the home with their biological families
- To strengthen families to manage and meet the needs of youth appointed for youth that require intensive one/ one community-based support and services
- Behavioral Assessments, Individualized Behavior Modification Plans, One-on-One in-home or school support services, Services are for individuals ages 5-21
- Prepare our clients to independently manage their mental, emotional, and physical health needs
- Help our clients to transition and stabilize in their homes and community after leaving hospitals, detention facilities, residential, and recovery programs
- Prepare our clients to function in a healthy manner within their families and to live safely in their community
- Help our clients develop the capability to independently manage their basic needs such as housing, transportation, nutrition, and finances
- Help our clients develop education and vocational skills
- Help our clients replace destructive, unhealthy behavior with healthy, productive behaviors
- Prepared reports regarding the client’s adjustment in a timely manner to ensure the Behavioral Assessments
- Individualized Behavior Modification Plans put in place were being followed
- Utilize Google chrome applications and Microsoft Office Suite Software package
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Maintained accurate and confidential records of assigned students.
- Partnered with administrative leadership to improve discipline practices based on data findings.
- Developed and maintained individualized skill-appropriate lesson plans.
- Informed parents of evaluation methods used to guide instruction and document progress.
- Created and implemented department support framework to address strategic goals.
Police Officer II
State of Maryland
Baltimore, Maryland
03.2004 - 10.2005
- To ensure the safety of all persons visiting and working for the Baltimore City Juvenile Justice Center
- To oversee and assist the general public who may have questions regarding the Juvenile Court System; Juvenile
- Probation Officers; Juvenile Assistant State Attorneys; Juvenile Public Defenders; Masters; Judges; and all other units within the facility
- To oversee and assist during the visitation for youth within the Baltimore City Juvenile Justice Center
- To ensure all Contractual Security are in their proper perspective places giving service as needed
- To assist with the information reception area within the Baltimore City Juvenile Justice Center, ensuring via the information terminal that the general public is scheduled for Juvenile Court
- All other duties as needed
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Developed organizational system for case records, reports, logs and agendas.
Transportation Officer
State of Maryland
Baltimore, Maryland
08.2003 - 03.2004
- To oversee and assist with the secure transport of youth to and from facilities that are going to court and/or being transferred to other facilities
- To ensure court orders and essential paperwork regarding youth securely transported, to ensure all paperwork regarding the twelve-passenger van driven was updated and in order
- All other duties as needed
- Worked closely with personnel, customers and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Police Officer II
State of Maryland
Annapolis, Maryland
12.2001 - 05.2003
- To ensure the safety and security of all persons and property within the State Capital Buildings in Annapolis
- To record accurate and complete reports of all incidents
- To operate a Class C Police vehicle
- To issue the State of Maryland moving and parking violation tickets
- All other duties as needed
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Determined appropriate course of criminal prosecution by analyzing and evaluating information.
Education
Associate of Applied Science - Criminal Justice With Police Academy Option
Eastern Gateway Community College (Online)
Steubenville, OH05.2022
Instructor Certification - Training For Trainers
Maryland Police /Correctional Training Commission
Sykesville, MD09.2016
Certification - In Service Training
Maryland Police/Correctional Training Commission
Sykesville, MarylandSkills
- Proficient in Microsoft Office Suite
- Google Chrome Products Home/Office
- Public Safety/Crisis Intervention
- Critical Thinking and Conduct Reporting
- Corrective Actions
- Courtroom Practices
- Reading Comprehension
- Rule Enforcement
- Court Procedures
- Conflict De-Escalation
- Legal Code Knowledge
- Administration and Management
- Law and Government
- Call center customer service
Certification
Certified in First Aid/ CPR
Certified Trainer, In Service Training (continued)
MS Access XP - Intermediate 2-25-2008
MS Excel XP - Intermediate Course 2-19-2008
Additional Information
- Additional Inservice Training:
- Can we work together? How to Engage Youth and Families 6-22-2007 MS PowerPoint-Power User Level 11-13-2006 Leadership in Corrections 3-02-2006 Males and Teen Pregnancy 12-28-2005 Who Moved My Cheese-Dealing w/Change 11-30-2005 Access XP Intermediate, 8-19-2004 Accessibility for Youths with Hearing Impairments 5-20-2004 Sex Offense Investigation against the Elderly 5-20-2004 Stress Management 5-20-2004 Mental Illness 5-20-2004 Culture Diversity 5-20-2004 Suicide Bombers 5-20-2004 Hazmat 5-20-2004 Civil Disturbance 5-20-2004 Emergency Response 5-20-2004 Bombs 5-20-2004
Timeline
Electronic Monitoring Call Center CDO III
State of Maryland
09.2013 - 08.2015
Therapeutic Behavioral Specialist
Leading By Example, LLC
04.2012 - 02.2015
Community Detention Officer III
State of Maryland
10.2005 - 11.2021
Police Officer II
State of Maryland
03.2004 - 10.2005
Transportation Officer
State of Maryland
08.2003 - 03.2004
Police Officer II
State of Maryland
12.2001 - 05.2003
Associate of Applied Science - Criminal Justice With Police Academy Option
Eastern Gateway Community College (Online)
Instructor Certification - Training For Trainers
Maryland Police /Correctional Training Commission
Certification - In Service Training
Maryland Police/Correctional Training Commission
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