Shartesha Griffin
Warren
Summary
Compassionate Patient Safety Sitter with demonstrated ability to maintain high productivity and efficiently complete tasks in fast-paced environments. Skilled in non-verbal communication, basic medical care, and patient observation, ensuring safety and comfort of patients under care. Excel in empathy, patience, and active listening, facilitating positive interactions and support for patients and healthcare teams.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Patient Sitter
Compass Group USA
Warren
09.2019 - Current
- Monitored patients' safety and comfort during hospital stays.
- Assisted nursing staff with daily care routines and patient needs.
- Communicated effectively with patients to provide emotional support.
- Maintained a clean and organized environment for patient care.
- Responded promptly to call lights and requests from the patient for assistance.
- Informed nurses of any changes in patient condition or behavior.
- Engaged in conversation with confused or disoriented patients to help them stay calm and relaxed.
- Provided emotional support to patients who were anxious or distressed.
Order Support Specialist
Majorel
Tempe
08.2022 - 01.2023
- Managed customer inquiries and provided timely resolutions for order issues.
- Processed orders accurately using company-specific software and systems.
- Collaborated with cross-functional teams to improve order fulfillment processes.
- Provided customer service support for online orders and inquiries.
- Maintained accurate records of order information in the company's database system.
- Followed up with customers after their purchases to ensure satisfaction with products received.
- Responded promptly to emails from customers regarding order status, shipping updates.
- Investigated discrepancies between invoices and shipment details prior to releasing shipments.
- Resolved customer complaints regarding billing or product delivery in a timely manner.
- Assisted customers with placing orders, tracking deliveries, and resolving any issues that arose.
Education
Associate of Arts - Law
Macomb Community College
Warren, MI 08.2023 - 09.2025
Ferndale Digital Learning
Ferndale, MISkills
- Effective communication
- Customer service
- Patient care
- Conflict resolution
- Time management
- Emotional support
- Problem resolution
- Team collaboration
- Attention to detail
- Data entry
- Order processing expertise
- Sales support
Certification
- CPR
Timeline
Associate of Arts - Law
Macomb Community College
08.2023 - 09.2025
Order Support Specialist
Majorel
08.2022 - 01.2023
Patient Sitter
Compass Group USA
09.2019 - Current
Ferndale Digital Learning