Shartique Thomas
Laurel,MS
Summary
Resourceful Day-to-Day Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational improvement. Excels in communication, problem-solving, and adaptability, ensuring seamless operations and positive work environment.
Overview
12
12
years of professional experience
Work History
Working fraud and non fraud cases on a day to day basis
Walmart
06.2023 - Current
- Cases completed in a days work range from 64 and goes up
Answering inbound calls from members and providers regarding dental benefits and or locating dentist in network with members plan
Randstad- Dentaquest
09.2021 - Current
- Going over what is covered on members plan, things such as coinsurance/copay, deductibles, OOP maximum
Answering inbound calls from members, doctor offices, and pharmacies to process prescriptions
Prime Therapeutics-Member Service Agent
08.2020 - 01.2021
- Check status of a Prior Authorization for a medication as well as faxing over Prior authorizations forms to the doctors office
Answering inbound calls from customers who was calling to make a payment, add vehicles, add drivers, take drivers off, take a vehicle off and setting up their online accounts to pay their payments online
Allstate Insurance- Customer Service Representative
11.2019 - 03.2020
Answering inbound calls from students who was enrolling in college and helping complete the fafsa application
Savilinx
03.2015 - 03.2019
- Also resetting passwords and updating emails, so that they where able to sign the application once it was completed
Leak testing different size panels for radiators to be sure none of the holes were leaking or bubbling up before going down to the welding line
Howard Industries
12.2014 - 03.2015
Answering inbound calls from customers who was needing assistance with enrolling in the best insurance that fit their budgets
General Dynamics
01.2013 - 10.2014
- Also sending emails out once it was almost time for the enrollment period to come around for the insurance
Education
GED -
Jones County Junior College
Skills
- Strategic Planning
- Team Leadership
- Meeting facilitation
Timeline
Working fraud and non fraud cases on a day to day basis
Walmart
06.2023 - Current
Answering inbound calls from members and providers regarding dental benefits and or locating dentist in network with members plan
Randstad- Dentaquest
09.2021 - Current
Answering inbound calls from members, doctor offices, and pharmacies to process prescriptions
Prime Therapeutics-Member Service Agent
08.2020 - 01.2021
Answering inbound calls from customers who was calling to make a payment, add vehicles, add drivers, take drivers off, take a vehicle off and setting up their online accounts to pay their payments online
Allstate Insurance- Customer Service Representative
11.2019 - 03.2020
Answering inbound calls from students who was enrolling in college and helping complete the fafsa application
Savilinx
03.2015 - 03.2019
Leak testing different size panels for radiators to be sure none of the holes were leaking or bubbling up before going down to the welding line
Howard Industries
12.2014 - 03.2015
Answering inbound calls from customers who was needing assistance with enrolling in the best insurance that fit their budgets
General Dynamics
01.2013 - 10.2014
GED -
Jones County Junior College
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