Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shartisis Thompson

Brandon,MS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Production Worker

Amazon
09.2023 - Current
  • Packaged fragile items with cushioning material.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Placed items into bags, boxes or other containers.
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Loaded and unloaded items from production line.

Customer Service Representative

Alorica
03.2021 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records..
  • when customer make a purchases take customer payment over the phone to insure accurates and keep payment information confidential


Inbound Receiving

Amazon
08.2022 - 02.2023
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Collaborated with team members to unload trucks, expedite the receiving process, and minimize delays.

Customer Service Representative

Conduent
08.2020 - 03.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed and updated databases to handle customer data.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Analyzed current data records to provide detailed reports.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Provide accurate, valid and complete information by using the right tools/methods

Lobby Officer

Securitias
08.2018 - 06.2019
  • Provided exceptional customer service to promote positive movie-going experience.
  • Fostered a professional and positive atmosphere, acting as a representative of the company while engaging with clients and visitors in the lobby area.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Improved building safety by conducting regular inspections and reporting any potential hazards or maintenance issues.
  • Prepared reports on daily activities and sales to provide management with relevant information.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Substitute Teacher

Holmes County School District
02.2018 - 05.2019
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Monitored student behavior and administered discipline as needed.
  • Utilized variety of instructional strategies to meet individual student needs.
  • Supervised lunchroom and recess activities.
  • Enforced school and class rules to maintain order in classroom.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Bus Monitor

Cental Mississippi Incorporated
03.2014 - 02.2016
  • Continuously updated knowledge of applicable laws and regulations governing school transportation services to ensure compliance at all times.
  • Responded to transportation questions and requests for information from children and parents.
  • Assisted passengers needing medical assistance by performing CPR and basic first aid.
  • Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
  • Assisted students in navigating difficult social situations on the bus, promoting healthy relationships among peers.
  • Explained rules to passengers and helped correctly transfer between lines.
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Kept student personal and medical information in strictest confidence.
  • Built and strengthened student, teacher and family relationships.

Education

High School Diploma -

S.V Marshall High
Lexington, MS
05.2005

Skills

  • Teamwork and Communication
  • Good Communication
  • Punctual and Reliable
  • Safety Standards Compliance
  • Inventory and Stocking
  • Documentation expertise
  • Computer Skills
  • Positive Attitude
  • Cash handling expertise
  • Microsoft Office
  • Customer Relationship Management
  • Payment Scheduling
  • Call center experience
  • Conflict Resolution

Accomplishments

Team Player

Motivated Driven

Positive Participant

Extra Mile

Awesome Attendance

Timeline

Production Worker

Amazon
09.2023 - Current

Inbound Receiving

Amazon
08.2022 - 02.2023

Customer Service Representative

Alorica
03.2021 - 07.2023

Customer Service Representative

Conduent
08.2020 - 03.2022

Lobby Officer

Securitias
08.2018 - 06.2019

Substitute Teacher

Holmes County School District
02.2018 - 05.2019

Bus Monitor

Cental Mississippi Incorporated
03.2014 - 02.2016

High School Diploma -

S.V Marshall High

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Shartisis Thompson