Sharuben Turk

Promoted from Strategic Account Manager

HR & Compliance Leadership

• Directed HR functions for 600+ contingent associates, including payroll administration, benefits coordination, and regulatory compliance (OSHA, I-9, safety standards).
• Led internal investigations into workplace concerns, employee relations, and policy violations in partnership with People Success and client HR teams.
• Administered and managed workers’ compensation claims end-to-end: documented incidents, coordinated with insurers/legal teams, ensured employee support, and resolved cases in compliance with company and state guidelines.
• Drove compliance & risk mitigation strategies, actively tracking trends in claims and safety issues to recommend corrective actions and reduce exposure.
• Achieved a 25% reduction in workers’ compensation claims year-over-year, producing $97,001 in cost savings.

Talent Acquisition & Workforce Planning

• Oversaw full-cycle recruiting operations across multiple staffing brands, from requisition intake to candidate placement, onboarding, and retention.
• Forecasted workforce needs for both SMB and enterprise accounts, aligning recruiting pipelines with client production schedules and seasonal demand.
• Designed and implemented recruitment funnels and sourcing strategies, ensuring qualified candidates were available to meet business needs.
• Managed and developed a team of 15 (Field Supervisors, Recruiters, and Account Managers), providing training in HR compliance, sourcing strategies, and associate engagement.
• Championed leadership development by mentoring recruiters into account management roles and supervisors into site leadership positions.

Client Engagement & Operations Management

• Built and maintained strong relationships with 30+ client accounts, acting as the primary escalation point and trusted workforce partner.
• Conducted Quarterly Business Reviews (QBRs) to align on workforce performance, staffing strategy, turnover trends, and cost analysis.
• Oversaw contract negotiation and management, including rate setting, pricing models, and service agreements that balanced client satisfaction with profitability.
• Partnered with client leadership to deliver customized staffing solutions, increase associate retention, and ensure compliance with both internal policies and client-specific standards.
• Supported VIP site operations by coordinating recruiting, onboarding, compliance, and workforce optimization across multiple distribution and manufacturing locations.

Operational & Financial Performance

• Directed branch-level P&L management across multiple brands, including budgeting, forecasting, credit, and collections.
• Produced $1.2M gross profit in 2024, driving 10% growth in active associates despite a reduction in billing accounts.
• Generated $10.5M in sales within the first year of managing the market.
• Increased market share through exclusivity wins, securing one of the region’s largest enterprise clients.
• Recognized with the VIP Award (2023) for outstanding market growth and client exclusivity strategy.
• Developed and executed marketing strategies to enhance brand visibility and market penetration.
• Analyzed market trends to identify opportunities for growth and competitive positioning.
• Managed relationships with key stakeholders to ensure alignment on marketing objectives and deliverables.
• Mentored junior staff, fostering professional development and enhancing team performance.
• Increased market share by identifying and capitalizing on emerging market trends.

• Promoted to Market Manager November 2023
• Account Management & Client Relations: Managed all aspects of operations for the largest VIP Billing Account (Tory Burch Distribution) in the market, ensuring seamless service delivery, client satisfaction, and long-term partnerships.
• Team Leadership: Supervised 200+ contingent workers, overseeing HR functions, including recruiting, training, counseling, and payroll processing via platforms such as ADP, UKG, and SAP.
• Strategic Planning & Execution: Developed and deployed strategic initiatives to enhance client performance, while consistently exceeding revenue targets and driving customer retention.
• Payroll & Compliance Management: Managed payroll processing and benefits administration using systems such as PeopleNet, NOVA Time, CRM, ADP, and SAP.
• Ensured compliance with safety regulations and handled injury claims and unemployment hearings.
• Training & Development: Created and deployed training materials to improve employee understanding and performance.
• Client Growth & Upselling: Identified client needs and upsell opportunities, successfully increasing account value through customized solutions and cross-selling strategies.
• Market Insights & Contract Negotiations: Monitored market trends and competitor activities, providing actionable insights to enhance client offerings. Negotiated favorable contract terms and pricing agreements.
• Key Achievements:
• Secured account exclusivity for Tory Burch Distribution by outperformance against competing agencies.
• Maintained 95% client satisfaction and retention rates, earning recognition for outstanding client service.
• Drove revenue growth and enhanced account performance, contributing to overall market success.

• Supported individuals with intellectual and developmental disabilities in career development and challenges, fostering a safe and understanding environment.
• Assisted individuals born with immune deficiency diseases by coordinating care monitoring needs and ensuring access to resources.
• Maintained accurate and confidential documentation of client progress, ensuring compliance with HIPAA and organizational standards.
• Managed caseloads of 15-20 clients, facilitating community connections and implementing Individual Service Plans (ISP).
• Conducted weekly client meetings and ensured compliance with state and organizational policies.
• Promoted personal growth and cultural awareness, fostering relationships with clients, families, and employers.
• Assist adults with intellectual and developmental disabilities with finding careers
• Job development via in-person cold calls, and online
• Case management, weekly face-to-face meetings with clients
• Detailed logging and documenting, support clients and employers on the job with training
• Works 100% in the field, person-centered approach. Job creation for employers
• Goal tracking for clients, sales, medical terminology, HRST training.
• B2B Sales & Employer Partnerships: Connected with the community to identify employers willing to buy into organizational services. Successfully cultivated relationships with business owners to create employment opportunities for individuals with intellectual and developmental disabilities, particularly within the mental health population.
• End Reason: Case load slowed down/ Mutual resignation.

• Oversaw daily operations of four restaurant locations, achieving consistence compliance with company standards and policies.
• Boosted regional sales by 10% YOY through targeted marketing campaigns and superior customer service initiatives.
• Awarded GM of the year for year 2018
• Resolved escalated customer issues promptly, reducing negative feedback by 75%.
• Managed budgets for two units ensuring profitability and adherence to financial goals.
• Maintained 100% compliance with health and safety regulations across all units.
• Led training and development for new hires, including General Managers and Directors of Operations.
• Managed grand openings generating up to $80,000 in weekly sales, ensuring policy implementation.
• Controlled costs by optimizing food, beverage, and labor expenses.
• Conducted audits, implemented corrective action plans, and monitored compliance with food safety standards.
• Processed payroll, conducted hiring, and promoted a culture of safety through education and compliance checks.
• Averaged a sales volume of $1.5 million annually with a 15% growth over the prior year.