Sharukh Shaik
Summary
Proven and impact-driven IT professional with a Master of Science in Information Systems Management from Marist College. Demonstrates expertise in providing academic support and handling administrative tasks. Excels in fostering seamless team collaboration and efficiently adapting to changing needs. Possesses strong communication, organization, and time management skills. Consistently reliable in achieving results and supporting educational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Assistant
Marist Data Center
04.2022 - 07.2024
- Delivered robust data models for the Enterprise Data Warehouse, enabling faster decision-making and enhanced data accuracy
- Partnered with cross-functional teams to gather and validate project requirements, ensuring successful implementation
- Reduced customer resolution times by25% through effective collaboration with engineering teams and process optimization
- Optimized monitoring processes using tools like Xymon and Xynet, resulting in a30% improvement in system uptime
- Spearheaded the creation of detailed problem logs, streamlining the resolution process and minimizing service disruptions
- Designed and executed a reliable backup strategy for the MVS mainframe system, safeguarding critical business data
- Automated access management by developing a VBA-driven application, reducing manual effort by50%
- Led weekly meetings to ensure seamless collaboration, troubleshoot operational challenges, and track project progress
Education
Master of Science - Information Systems Management
Marist College
05.2024
Skills
- Tools: Xymon, Xynet, VBA, SQL, PowerBI, JIRA,Windows
Server & Linux, Microsoft Azure - Database Management: Logical & Physical Data Modeling, Backup Strategies
- Operations: System Monitoring, Incident Resolution, Disaster Recovery, Escalation Management
- Development: Automation Solutions, Application Design, API Integration
- Collaboration: Vendor & Stakeholder Coordination, Team Leadership
- Reporting and Analytics: Data Visualization, Campaign Performance Analysis, Data Mapping
Certification
Microsoft Azure Developer Associate Solutions: AZ-204
Timeline
Student Assistant
Marist Data Center
04.2022 - 07.2024
Master of Science - Information Systems Management
Marist College
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