Sharunda Dews
Bookkeeper
Celina,Texas
Summary
Forward-thinking Bookkeeper offers top skills in financial analysis, budgeting and reconciliation. Motivated collaborator with superior organizational and interpersonal skills paired with outstanding work ethic. Dedicated to consistently meeting critical deadlines and increasing company productivity.
Overview
23
23
years of professional experience
Work History
Bookkeeper
Dews Bookkeeping
09.2023 - Current
- Assist small business owners with clean-up of financial records utilizing online QuickBooks.
- Reconcile records of bank transactions.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
- Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Code documents according to company procedures.
- Reconcile or note and report discrepancies found in records.
Customer Services Representative Sr
Title365
Irving, TX
04.2021 - 03.2023
- Managed Loan Amount Change Inbox, Updated incorrect loan amounts in SAP, Assisted HELOC Team with overflow files, Managed Questions Team Inbox, Assisted borrowers with loan questions, Resolved client issues by utilizing multiple websites and systems, Assisted clients and borrowers with notary confirmations, Researched missing client payments, Reviewed notes, forms, and attachments to determine delay in closing or funding, Assisted Post closing Team with task submissions, Escalated calls to appropriate department when necessary, Assisted other teammates and departments when time permitted
Client Services I
CornerStone Staffing
Irving, TX
02.2021 - 04.2021
- Managed inbound calls from various clients, Resolved client issues by utilizing multiple websites and systems, Assisted clients and borrowers with notary confirmations, Researched missing client payments, Reviewed notes, forms, and attachments to determine delay in closing or funding, Escalated calls to appropriate department when necessary
Valuations Fulfillment Associate
10.2020 - 01.2021
- Assisted Appraisers with appointment scheduling, Served as liaison between appraisers and lender, Provided clients with status updates on the progress of their property appraisal, Monitored scheduling of property inspections and completion of the final report, Initiated follow-up calls with appraisers to ensure appraisal reports were submitted timely
FTZ Operations Agent
DHL (FTZ)
Grapevine, TX
09.2018 - 10.2020
- Exported reports from multiple systems to assist with daily processing, Performed translations to correct inaccurate data entered in SAP, Created, generated, and transmitted Weekly CF3461 and CF7501, Daily management of Customs Inbox, Updated missing data for Air, Land and Ocean into manifest, Researched and resolved validation errors, Performed daily audit of 7512's, Assisted other teams when necessary
Quality Analyst
Bank of America
Plano, TX
01.2016 - 05.2017
- Individual contributor, tested on risk-based compliance transactions for the purpose of independently validating subservicers adherence to applicable laws, regulations and bank guidance, Assessed and identified key risks and control issues with subservicers and determine financial, reputational, customer and regulatory impacts, Provided independent quality control testing of the subservicer’s compliance to a variety of items including the national mortgage settlement standards, investor guidelines, Treasury and OCC bulletins
Mortgage Resolution Analyst
09.2013 - 12.2015
- Analyzed attorney firms billing invoices for accuracy and ensured fees are invoiced correctly, Confirmed fees billed in SAP were for work completed within the allowed timeframe, Reviewed and verified accuracy of billing and supporting documentation as required, Utilized computerized accounting and payables software programs (CMS, Excel, Word) to perform duties and responsibilities, Created excel spreadsheet for payment submission to Accounts Payable, Researched and analyzed invoice rejections for resolution, Resolved exceptions, Effectively interacted and communicated with internal and external clients, Ability to handle a high volume of invoices per month, Assisted with projects when necessary
Loan Services Specialist II/Quality Review
06.2010 - 08.2013
- Responsible for all billing tasks associated with the state of Virginia, Verified and ensured fees were correct prior to billing to prevent additional hardship for borrower, Billed fees within the specified timeframe to prevent loss of revenue, Consistently met monthly production goals of 92% with a minimum error ratio of 2% or less, Researched fees incurred during borrower bankruptcy, Assisted team members when necessary
Accounts Payable Supervisor
Odyssey Healthcare
Dallas, TX
10.2002 - 06.2010
- Led a team of 4-associates responsible for invoice processing for 85 locations, Trained associates on how to prioritize their work to increase productivity, Played key role in assisting with the upgrade from paper to paperless environment integral to boosting efficiency, Integrated nursing home A/P procedures manual, Successfully used Excel to prepare and balance cash register and general ledger account documents, Evaluated associates work for accuracy and timely processing in accordance with company and departmental policies, Monitored internal account payables processes for inefficiencies in the workflow to streamline processes and increase productivity, Performed AP month-end close and assist with unclaimed property
Accounts Payable Coordinator
08.2000 - 10.2002
- Processed accounts payable invoices for 40 locations, Coded invoices with appropriate general ledger code prior to processing, Researched and resolved vendor disputes and payment discrepancies, Maintained vendor files, Performed vendor setup of new vendors, Assisted with other duties as assigned
Education
Bachelor of Science -
University of Phoenix
08.2011
Major: Computer Science -
University of Louisiana
Best Practices in Account Payables -
Completed 6 contact hours of Continuing Education
Skills
- Accounting
- Appraisals
- Bankruptcy
- Customer Service
- Foreclosure
- Research
- Title
- Video Conferencing tools
- Microsoft Excel
- Journal Entries
- Instant Messenger programs
- SAP
- Peoplesoft
- Zoom
- Outlook
- Skype
- Team Building and Training
- Inbound/Outbound Communication
- Vendor Maintenance
- Data Management
- MAS500
- Quickbooks
- A/P and A/R
- General Ledger Maintenance
- Invoice Processing
- Confidential Document Control
- Customer Relations
- General Ledger Entries
- Account Reconciliation
- Risk Management
- Proficient in Adobe Software
- Superior Attention to Detail
- Bookkeeping
- Spreadsheet Tracking
- Bank Statement Reconciliation
- Analytical Reasoning
- Bookkeeping Software
Volunteer Experience
- Christian Community Action (CCA), 2018, Present
- Susan G. Komen, 2015, Present
References
References available upon request.
Timeline
Bookkeeper
Dews Bookkeeping
09.2023 - Current
Customer Services Representative Sr
Title365
04.2021 - 03.2023
Client Services I
CornerStone Staffing
02.2021 - 04.2021
Valuations Fulfillment Associate
10.2020 - 01.2021
FTZ Operations Agent
DHL (FTZ)
09.2018 - 10.2020
Quality Analyst
Bank of America
01.2016 - 05.2017
Mortgage Resolution Analyst
09.2013 - 12.2015
Loan Services Specialist II/Quality Review
06.2010 - 08.2013
Accounts Payable Supervisor
Odyssey Healthcare
10.2002 - 06.2010
Accounts Payable Coordinator
08.2000 - 10.2002
Bachelor of Science -
University of Phoenix
Major: Computer Science -
University of Louisiana
Best Practices in Account Payables -
Completed 6 contact hours of Continuing Education
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