Sharvea Fields
Wauwatosa
Summary
Committed Bus Driver relays schedule and route information to keep passengers informed of changes or delays. Dedicated to safety and passenger satisfaction, illustrated through positive feedback and excellent driving record. Properly reports incidents, accidents and mechanical concerns.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
Work History
Bus Driver
First Alt
Milwaukee
01.2022 - Current
- Transported passengers safely along designated routes while ensuring timely arrivals.
- Maintained clear communication with dispatch regarding route changes and passenger needs.
- Assisted passengers with boarding and disembarking, promoting a courteous environment.
- Responded to passenger inquiries and concerns to enhance overall customer experience.
- Followed established safety protocols during all driving conditions and passenger interactions.
- Provided assistance to passengers with disabilities, ensuring compliance with accessibility standards.
- Recorded daily trip logs accurately to ensure compliance with regulatory requirements.
Customer Service Representative
LaunchSquad
Milwaukee
05.2019 - 10.2022
- Assisted customers with order processing and ensured timely delivery of products.
- Managed customer inquiries efficiently, providing clear and accurate information.
- Handled complaint resolution with empathy, resulting in improved customer trust.
- Collected customer feedback to identify areas for service improvement.
- Resolved billing issues by investigating discrepancies and communicating solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Indiana State Department of Educational Studies
Gary, INSkills
- Route planning
- Defensive driving
- Vehicle maintenance
- Accessibility compliance
- Customer relationship management
- Trip log management
- Safety protocol adherence
- Effective communication
- Attention to detail
- Time management
- Active listening
- Team collaboration
Timeline
Bus Driver
First Alt
01.2022 - Current
Customer Service Representative
LaunchSquad
05.2019 - 10.2022
Indiana State Department of Educational Studies