Sharvina Kumar

-Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

-Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets.

Resolved billing discrepancies promptly by working closely with the finance department to investigate and correct errors.

-Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers.

-Ability to shift priorities and workloads to meet program goals.

-Providing information to supervisors, co-workers, and sub-ordinates by telephone, in written form, email, or in person.

-Ability to exercise patience and use creativity.

-Excellent customer service skills.

-Effectively responding to HR department in regards to Labour office inquiries and compiling and issuing relevant documents.

-Assisting HR department with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts.

-Training of new hire (Mentor)

-Supporting internal and external inquiries and requests related to the HR department.

-Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves.

-Processing payroll and assisting with the documentation of employee compensation and benefits.

-Supporting HR-related training program's, workshops and seminars.

-Entering employee data into computer data base.

-Writing and submitting reports on general HR activity.

-Overseeing HR events and meetings and coordinating management.

-Continuously learn the latest HR best practices to improve workplace efficiency.

-Experience with collection of inventory management.

-Proficiency in MS Office (word, Excel, Access, Powerpoint and Outlook).

-Strong work ethic.

-Strong organizational skills and ability to handle multiple tasks.

-Ability to safeguard highly sensitive and confidential information.