Sharvonne Turner

• Provides leadership support to the Site Managers, helping to remove barriers to success and ensuring the programming staff are prepared to deliver high-quality services to participants.
• Manage Direct Reports, CRED Site Managers and Administrative Assistant, to include day-to-day site tasks, timecard approval, vacation, expenses, and conducting weekly/biweekly supervisions.
• Works closely and effectively with the Head of Programs and Deputy of Head of Programs to keep them well informed; acting as a "barometer," having a sense of the issues taking place in the environment and keeping stakeholders appropriately updated.
• Oversees the implementation, coordination, and productivity of the bi-weekly master calendar.
• Ensures the minimum number of program hours are in place and maintained at all sites.
• Leveraged analytics to make data-driven and informed decisions about site operations.
• Delivered feedback and improvement recommendations to enhance guest experiences.
• Conducted daily site audits to identify successes and failures and formulate improvement plans.
• Developed sound recommendations for site enhancements.
• Implements periodic participant surveys to check the quality of program services.
• Convene site leaders to share best practices and problem solve collectively.
• Provides a bridge for smooth communication, closing the gaps between internal departments; demonstrating leadership to maintain credibility, trust, and support with site staff as well as collaboration with senior leadership.
• Review site by site data on a weekly basis and ensure that transition elements are being planned well in advance of transition dates.
• Coordinate with Director of Community Engagement around community engagement and partnership development.
• Oversee and address site needs as they arise.
• Researches, prioritizes, and follows up on incoming issues and concerns related to CRED Sites, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or responses.
• Collaborate with Finance Team as it relates to budget preparation across CRED sites.
• Completes a broad variety of operational and administrative tasks for the Head of Programs and Deputy Head of Programs as needed.

Programs/Operations

• Completes a broad variety of operational and administrative tasks for the Head of Programs and Deputy Head of Programs including managing an extremely active calendar of appointments; completing monthly salesforce reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed itineraries, and agendas for trainings and presentations as needed
• Supports scheduling, document production and other administrative and operational requests from team members and across sites.
• Communicates directly, and on behalf of the Head of Programs with donors, Foundation staff and others on matters related to program, operational and Faith Based initiatives.
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Head of Programs, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or responses
• Provides a bridge for smooth communication between the Head of Programs and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
• Works closely and effectively with the Head of Programs to keep him well informed of upcoming commitments and responsibilities and follows up appropriately. Acts as a "barometer," having a sense of the issues taking place in the environment and keeping stakeholders appropriately updated.
• Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact.
• Prioritizes conflicting needs; handles tasks expeditiously and proactively. Follows-through on projects to successful completion, often with deadline pressures
• Draft/edit consulting agreements with contractors, vendors, partners across Programs Team and Special Projects as needed
• Manage Program Assistant in the day to day operations and tasks for the Programs' Directors
• Work closely in coordination with the Manager of Quality Control and Special Projects on the management of quality assurance across all CRED Sites

Faith Based Initiative

• Support Director of Community Engagement with the new Chicago CRED Faith-Based Initiative to strengthen relationships between CRED and faith-based organizations
• Works with the Director of Community Engagement to cultivate, engage, and manage partnerships with funders serving as a direct line of communication
• Performs administrative task to include assisting with budgets, narratives, and reports as needed
• Develop a streamline process of managing requests and distribution of Faith-Based Initiative donations to organizations
• Provide logistical support for meetings or trainings including scheduling, agenda preparation, and production of materials

Finance

• Support Finance Team with budget preparation across CRED sites
• Manage MFS UltiPro Payroll Approval List across CRED sites
• Support Finance Team with budget review and reconciling MFS expenses to match CRED accounting
• Supports the bridge of communication across CRED and MFS relating to Human Resources, budgets, and as needed information to staff and the fiscal partner.

CRED/Organization

• Assist in CRED event planning: planning meetings, holiday parties, graduations, etc.
• Support CRED capacity building and communication across sites as needed
• Assist in CRED organizational task as needed

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Improved office efficiency by implementing new filing systems and document management processes.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Organized and coordinated conferences and monthly meetings.
• Facilitated training and onboarding for incoming office staff.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Chief Program Officer

• Provided hands-on, high-touch management, execution of tickets, and audience/VIP relations for 2020 Vision
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Manage VIP relations for approximately 2,000 WW employees, coaches, staff in each tour market and WW leadership.
• Managed ticket holds working with requisite stakeholders/leadership for Oprah Winfrey and team, WW comm/business partners, arenas-among others, as well as managing seat holders.
  
  
  
  

• Managed the Executive Team's complex and frequently changing travel arrangements and coordinated the pre planning of trips including obtaining/renewing passports and visas.
• Provided logistical support for meetings and conferences including scheduling, agenda preparation, printing materials and calendar maintenance for the Executive Team, and Producers for Porch Swing Productions.
• Provided operational support to all upper level management on special projects by gathering, compiling and maintaining reports on relevant information.
• Maintained high levels of confidentiality when creating correspondence with internal & external stakeholders.
• Submitted and managed expense reports for senior leadership.
• Setup and managed multiple catering accounts for daily team luncheons.
• Coordinated and planned events that helped to build company culture and increase employee engagement.
• Supported Porch Swing Productions by maintaining a work environment focused on quality that fosters learning, respect, open communication, collaboration, integration, and teamwork.
• Planned and coordinated all employee related events; team buildings, holiday. parties & VIP receptions.

• Acting as the first point of contact between the general public, volunteers, staff and the Show Host
• Working effectively and collaboratively with all levels of the Executive Team, management and staff to ensure the proper representation and running of all productions .
• Acted as Secretary by leading the presentation and distribution of materials for all team members, audiences, and stakeholders.
• Owning the work plan for senior leadership team meetings and ensuring agendas and materials are developed and distributed in a timely manner.
• Demonstrating leadership and initiative to handle a wide variety of administrative support duties: managing complex calendars, arranging meetings, travel, developing presentations and documents, organizing conference calls, catering, etc. for the Executive Team.
• Discerning which priorities and inquires need to be brought to the Executives attention and where appropriate redirecting or completing work on behalf of the Executives.

• Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
• Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
• Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
• Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
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