SHARWAN HARMON
Columbia ,MD
Summary
Friendly, detail-oriented medical assistant with over one year of experience in a medical office and 5 years of customer service experience. In-depth knowledge of CPT, ICD-9 coding and medical terminology. CPR/AED and First Aid certified. Follows all HIPPA compliance, privacy and confidentiality standards. Demonstrates professional and polite appearance and demeanor. Patient and effective when dealing with a wide range of personalities and backgrounds. Exhibits excellent oral and written communication skills. Well organized and able to perform multiple tasks in a fast paced, deadline driven environment. Proficient with Microsoft Office, scheduling and electronic records software. Hired from externship to full-time medical assistant in a primary care physician’s office, at Washington Hospital Center, for demonstrating excellent skills and work ethics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
DTLR
11.2014 - Current
- Greeted customers
- Responsible for handling bank deposit monies
- Supervised a team of 10 associates in a $4,000 store
- Met and /or exceeded store sales targets, ensuring the store remained among the top 5 most profitable locations
- Trained all new associates and supervised their individual performances for the first three months
- Assisted visual merchandising team with weekly floor setting operations
- Supervised and increased clientele loyalty rates by following up with frequent customers and offering special in-store events
Store Manager
Foot Locker
05.2019 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Cashier/Sales Associate
Ross
12.2013 - 06.2014
- Greeted customers and ascertained what each customer wanted or needed
- Computed sales prices, totaled purchases, and received and processed cash or credit payment
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
Medical Assistant
Washington Hospital Center, Dr. Awah’s Office
05.2011 - 05.2012
- Welcomed patients, obtained medical histories, verified information, and prepared and assisted with accurate completion of all forms
- Ordered and maintained supplies inventory of office and medical supplies
- Provided customer care by taking vitals, performing ancillary tests such as PFT, EKG, and injections
- Dispensed medication as prescribed by physicians
- Answered or used multi-line phone to give information, take messages and schedule appointments
- Prepared examination rooms and patients for exams
- Operated office equipment such as copier, fax machine, scanner and software applications
- Trained and assisted interns
Education
Bachelor of Science - Criminal Justice
UNIVERSITY MD GLOBAL CAMPUS
Aldephi, MD05-2027
Diploma - Medical Assistant Program
Everest College
Silver Spring, MD06.2011
High School Diploma - General Studies
Oakland Mills High School
Columbia, MD06.2006
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
Qualifications Summary
Friendly, detail-oriented medical assistant with over one year of experience in a medical office and 5 years of customer service experience. In-depth knowledge of CPT, ICD-9 coding and medical terminology. CPR/AED and First Aid certified. Follows all HIPPA compliance, privacy and confidentiality standards. Demonstrates professional and polite appearance and demeanor. Patient and effective when dealing with a wide range of personalities and backgrounds. Exhibits excellent oral and written communication skills. Well organized and able to perform multiple tasks in a fast paced, deadline driven environment. Proficient with Microsoft Office, scheduling and electronic records software. Hired from externship to full-time medical assistant in a primary care physician’s office, at Washington Hospital Center, for demonstrating excellent skills and work ethics.
Accomplishments
- Exceeded monthly store sales goals [Six] months in a row.
- Managed a store that exceeded company expectations in every category during [First] quarter.
- Recruited [10] successful new managers within one year.
- Supervised team of [30] staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Tardiness which led to staff showing up for work on time ready to work.
Certification
- [Area of certification] Medical Assistant
- OSHA Certified
- CPR/AED Certification
- [State] Driver's License
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Timeline
Store Manager
Foot Locker
05.2019 - 06.2022
Store Manager
DTLR
11.2014 - Current
Cashier/Sales Associate
Ross
12.2013 - 06.2014
Medical Assistant
Washington Hospital Center, Dr. Awah’s Office
05.2011 - 05.2012
High School Diploma - General Studies
Oakland Mills High School
- [Area of certification] Medical Assistant
- OSHA Certified
- CPR/AED Certification
- [State] Driver's License
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Bachelor of Science - Criminal Justice
UNIVERSITY MD GLOBAL CAMPUS
Diploma - Medical Assistant Program
Everest College
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