Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SHARYCE WINTERS

SHARYCE WINTERS

Sommelier

Summary

I am an astute wine professional offering over 6 years with wine, and 14 years of expertise working for top-notch, fast-paced customer service based establishments. I am highly communicative and well-educated with strong sales and customer service skills. In my career I have leveraged my level 2 sommelier certification and viticulture understanding to increase wine sales, demonstrating immense work ethic and leadership. I have achieved seamless service transitions, showcasing team coordination and communication skills in every job I take on. I would love to expand my ever growing knowledge of wine and customer service alongside you, offering my passion and continued drive to my craft.

Overview

6
6
years of professional experience
1
1
Certification
4
4

Years in Wine

Work History

Wine Server

Kork Wine Bar
Georgetown, TX
04.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Wine Associate

Vino Volo
08.2022 - 04.2024
  • Deliver first-class experiences for travelers through the skillful intricacies of selling flights, glasses, food pairings, and bottles of wine.
  • Captivate Vino Volo customers through sophisticated customer service and my extensive wine expertise, in our tasting lounge, or by guiding inexperienced buyers through our retail section.
  • Find the perfect wine or delicacy, tailored to my guest's preferences and tastes.
  • Escort inexperienced and experienced wine consumers alike by delivering exceptional customer service, interacting with guests in a friendly, easy-to-understand manner, taking orders and delivering them in a timely fashion, and utilizing my complete knowledge of wine and the food menu to craft suggestions guaranteed to satisfy.
  • Additional responsibilities included general cleaning and maintenance of the restaurant, the bar, and the kitchen. When the chef was not in, we were expected to cook and close down the kitchen as well.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Server

Tiki Tatsu-ya
02.2022 - 08.2022
  • Curated customers' experiences, providing high-quality service to maintain and attract customers, possessing and maintaining in-depth knowledge of the menu and in-house rums to guide and help customers select food/beverages
  • Take and serve orders
  • Answer questions or make recommendations for complementary products
  • Conduct monetary exchanges, and to sell our customers on cocktails and rums.
  • Dining or drinking at Tiki Tatsu-ya is an Experience, tailored to look and feel as though you've left Austin, Texas behind for the shores of a tropical island, presented with any rum you could desire.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Underwriting Assistant

Bigfoot Insurance
11.2020 - 02.2022
  • Worked as an assistant and underwriter for single-asset program and multi-asset program for single-family dwellings.
  • Intake insurance bind requests, present quotes, underwriting, evaluating risk level, communicating via email and phone with agents, underwriters, and clients, binding policies, creating endorsements, creating invoices, and accounting.
  • Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
  • Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
  • Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
  • Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
  • Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
  • Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.

Server/Bartender

The Greenbriar Inn
05.2018 - 11.2020
  • Fine-dining and Wedding Venue Wine Server/Bartender
  • Exemplify the GBI spirit by adhering to appearance standards, providing excellent customer service, performing table-side dish preparations, assisting patrons in meal, wine,
    and beverage decisions,
  • Stay up to date on current menu specialties and menu deviations.
  • Take and serving orders in order they were received in a timely fashion.
  • Properly open and pour wine table-side while providing knowledge in wine and spirits on and off the menu.
  • Set up and taking down decorations and necessary utilities for weddings.
  • Provided bar service for wedding guests and customers.
  • Provided in-depth knowledge of food and beverage service regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Polished glassware/silverware
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and glassware/etc.

Education

Bachelor of Arts - English

Colorado State University
Fort Collins, CO
05.2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • High-volume dining
  • Wine service
  • Strong Communication Skills
  • Team Leadership Qualities
  • In-depth Viticulture Knowledge
  • Wine Production Understanding
  • Sommelier Level 2 Certification
  • Wine and Food Pairing Proficiency
  • Reliable and Responsible
  • Fine-dining, Fast Paced, and Bar experience

Certification

  • Certified Sommelier Level 2, WSET - January 2024
  • TABC, TABC On the Fly - 1/31/2024-1/31/2026
  • Food Handlers, On the Fly Food Handlers - 1/31/2024-1/31/2026

Timeline

Wine Server

Kork Wine Bar
04.2024 - Current

Wine Associate

Vino Volo
08.2022 - 04.2024

Server

Tiki Tatsu-ya
02.2022 - 08.2022

Underwriting Assistant

Bigfoot Insurance
11.2020 - 02.2022

Server/Bartender

The Greenbriar Inn
05.2018 - 11.2020

Bachelor of Arts - English

Colorado State University

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