Sharyia Jones
Summary
Dedicated Server experienced in order management, payment processing, and upselling. Delivered personalized dining experiences through menu knowledge and effective recommendations, ensuring customer satisfaction while adhering to dietary needs and food safety standards. Anticipated guest needs and resolved issues promptly, maintaining composure in high-pressure environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server
Longhorn Steakhouse
10.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Server
Seasons 52 Orland Park
Orland Park, IL
04.2025 - 10.2025
- Utilized menu knowledge to enhance guest experience. Provided service to guests and supported the team by delivering food and beverages, and pre-bussing to maintain a tidy dining area. Handled multiple types of transactions daily..
- Delivered exceptional customer service in a fast-paced sports bar environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Trained new servers on menu items, service standards, and operational procedures.
Bartender
Uncle Julio's Orland Park
Orland Park, IL
08.2019 - 02.2025
- Prepared ingredients, mixes, and garnishes for drinks, while stocking, cleaning, and organizing to maintain a clean and inviting work environment for guests and staff.
- Welcomed guests, guided them through menus, and addressed inquiries to create a memorable experience.
- Processed hundreds of cash and card transactions for guests and staff, ensuring accurate cash management at end of shift.
Server
Deuces Sports Bar & Grill
Alsip, IL
07.2022 - 07.2023
- Assisted hundreds of guests each day by answering menu questions.
- Handled order taking and ensured accurate packing. Processing hundreds of transactions daily.
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Managed multiple tables efficiently, enhancing overall guest satisfaction.
Server
Lou Malnati’s Oak Brook
Oak Brook, IL
02.2022 - 06.2022
- Serving food and drinks to guests, maintaining a clean work environment so that our guests feel welcomed and have an enjoyable experience.
- Served food and drinks to guests while upholding cleanliness standards to enhance overall dining experience.
- Assisted in prep work, stock management, and cleaning, while also training new employees to ensure smooth operations.
Cashier
Potbelly Chicago
Chicago, IL
11.2020 - 11.2021
- Processed hundreds of transactions, including card, cash, and online orders, ensuring accuracy and customer satisfaction.
- Prepared made-to-order sandwiches, soups, and salads for guests and third-party apps like DoorDash and UberEats, maintaining quality and speed.
- Assisted with catering orders by preparing, packing, and occasionally delivering orders to meet customer specifications.
Cashier
McDonalds Chicago
Chicago, IL
02.2020 - 10.2020
- Processed hundreds of transactions each shift, ensuring accurate and efficient service.
- Performed cleaning, stocking, and daily tasks to maintain smooth operations during shifts.
- Facilitated smooth workflow to support team efficiency.
Server
Giordanos Chicago
Chicago, IL
08.2018 - 09.2019
- Served patrons and took phone orders, ensuring prompt and accurate service.
- Cleaned work areas to maintain a tidy environment. Conducted kitchen prep work for daily operations.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new team members on menu knowledge, service standards, and operational procedures.
Education
High School diploma -
Sarah E. Goode STEM Academy
Chicago, IL06-2018
Skills
- Working in the industry has given me countless opportunities to learn everyday skills such as adaptability and being able to roll with the punches and keep things flowing Other skills that I use to face everyday problems are being a strong communicator , problem solving and having emotional intelligence Other important skills I mastered are being a leader, paying attention to detail and having a strong work ethic Money management and being a mentor play a great part in guiding me to get the opportunities that I am gifted with
Certification
- Serv-Safe
- Basset
Awards
ServSafe. Basset.
Timeline
Server
Longhorn Steakhouse
10.2025 - Current
Server
Seasons 52 Orland Park
04.2025 - 10.2025
Server
Deuces Sports Bar & Grill
07.2022 - 07.2023
Server
Lou Malnati’s Oak Brook
02.2022 - 06.2022
Cashier
Potbelly Chicago
11.2020 - 11.2021
Cashier
McDonalds Chicago
02.2020 - 10.2020
Bartender
Uncle Julio's Orland Park
08.2019 - 02.2025
Server
Giordanos Chicago
08.2018 - 09.2019
High School diploma -
Sarah E. Goode STEM Academy