Sharyl Gonzalez
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Associate Patient Care Coordinator
Urology Specialists Of NV - Optum Care
10.2020 - Current
- Managed 70-80 calls per day, addressing patient inquiries and concerns promptly and professionally.
- Assist in maintaining accurate medical records, ensuring patient privacy and HIPAA compliance.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Act as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Ensured timely completion of tasks with strong attention to detail, contributing to well-functioning back office team.
Front and Back Medical Assistant
Advanced Pain Management Center
03.2019 - 10.2020
- Improved patient satisfaction by providing friendly and efficient front desk services.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Efficiently conducted urinalysis tests, and vital sign measurements for accurate diagnostic results.
- Expedited check-in process for new patients by collecting relevant medical history forms promptly upon arrival at clinic.
- Managed phone lines courteously while addressing inquiries or relaying messages to appropriate personnel.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Mind Brain Institute
10.2018 - 03.2019
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
Education
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NV01.2027
Diploma - Medical Assistant
Brightwood College
Las Vegas, NV08.2018
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2016
Skills
- Cross-Functional Teamwork
- Policy Adherence
- HIPAA Compliance
- Self-motivation
- Office Administration
- Excellent communication
- Healthcare software proficiency
- Attention to detail
- Professionalism
- Medical terminology
- Task prioritization
- Goal setting
- Customer Service
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Associate Patient Care Coordinator
Urology Specialists Of NV - Optum Care
10.2020 - Current
Front and Back Medical Assistant
Advanced Pain Management Center
03.2019 - 10.2020
Medical Assistant
Mind Brain Institute
10.2018 - 03.2019
Associate of Science - Nursing
College of Southern Nevada
Diploma - Medical Assistant
Brightwood College
High School Diploma -
Las Vegas High School
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