Sharylin Acevedo
Haines City,FL
Summary
Dynamic professional with extensive experience as a Remote Customer Service Agent at Aldi, excelling in data entry and problem resolution. Achieved a 95%+ customer satisfaction score while maintaining HIPAA compliance and accuracy in medical records management. Proven ability to enhance operational efficiency through meticulous recordkeeping and effective communication.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Agent
Aldi
10.2022 - Current
- Responded to 60+ daily customer inquiries via phone, email, and chat, resolving issues related to orders, refunds, and store policies.
- Entered and updated customer data accurately into internal CRM systems, ensuring real-time resolution tracking and documentation.
- Maintained 95%+ customer satisfaction score through timely support and professional communication.
- Processed refund requests and order corrections while adhering to company policy and maintaining data integrity.
- Demonstrated strong attention to detail while inputting sensitive customer data, reducing input errors by 20%.
Remote Medical Records Clerk
Soni Family Practice
03.2022 - 09.2022
- Provided excellent customer service to patients and healthcare providers, consistently achieving first call resolution by addressing concerns promptly and accurately.
- Accurately entered and updated patient information into (EHR) systems, processing an average of 100+ records per day with 99% accuracy.
- Managed the release of information (ROI) process, adhering to legal and ethical guidelines.
- Managed the intake, processing, and storage of medical records, adhering to HIPAA and other regulatory guidelines.
- Performed regular audits of medical records to ensure accuracy and completeness.
Administrative Support Specialist
Mclane Suneast
Kissimmee, FL
05.2015 - 12.2021
- Provided administrative support to warehouse and logistics operations, ensuring accurate recordkeeping and timely communication across departments.
- Managed data entry tasks, including inventory logs, shipment documentation, and internal reports with a focus on accuracy and efficiency.
- Coordinated scheduling, maintained employee files, and supported HR-related clerical tasks.
- Handled incoming calls, emails, and correspondence, directing inquiries to appropriate staff and ensuring timely follow-up.
- Maintained office supplies, prepared reports, and assisted management with daily operational tasks.
Education
DIPLOMA - Business Office Specialist
Florida Technical College
Lakeland, FL02.2024
DIPLOMA -
Haines City Senior High School
Haines City, FL06.2012
Skills
- Data entry and accuracy
- HIPAA compliance
- ROI analysis
- Multi-line phone handling
- Medical records auditing
- Microsoft Office proficiency
- EHR management
- CRM expertise
- Recordkeeping and documentation
- Schedule coordination
- Problem solving and resolution
Languages
- English
- Spanish
Timeline
Remote Customer Service Agent
Aldi
10.2022 - Current
Remote Medical Records Clerk
Soni Family Practice
03.2022 - 09.2022
Administrative Support Specialist
Mclane Suneast
05.2015 - 12.2021
DIPLOMA - Business Office Specialist
Florida Technical College
DIPLOMA -
Haines City Senior High School
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