Sharyn Black-Tyler
Raleigh,NC
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acum. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Hardee's
10.2010 - Current
- Duke Healthcare System, Durham, NC
- Dates Employed
- Certified Nursing Assistant
- Meals: direct and assisted patient feeding
- Assisted Living: provide oral care, nail care, hair care, and basic hygiene including: toileting, bed baths, tub baths or showers, teeth brushing, and breathe freshening (depending on the patients’ mobility and competence)
- Rotate bedridden patients periodically to prevent bed sores
- Change bed clothes and collect soiled laundry
- Lightly clean and organize patients’ living space
- Assist and participate with recreational activities such as walking outdoors and inside games with patients and delivering reading materials to patients.
- Medical Care: Change catheters, catheter bags, and charted amounts
- Give ambulation assistance
- Take vital signs including: blood pressure, pulse, and temperature monitoring
- Provide post mortem care.
- Administration: Relay and chart requested information including: patients’ moods, vital signs, meal consumption, liquid intake, and daily BM and urine amounts
- Ensure the appropriate personnel is brought up to speed with patients’ conditions during shift changes
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Certified Nursing Assistant
Maxim Healthcare
08.2010 - 08.2011
- Maxim Healthcare, Raleigh, NC 08/2010 to 08/2011
- Certified Nursing Assistant
- Assistant Living: Provided quality in-home or hospital care for patients having a range of special needs including but not limited to epilepsy, hip replacement, back surgery, g-tubes, renal disease, and Alzheimer’s disease.
Medical Assistant
Advance Foot and Ankle
02.2006 - 10.2010
- Advance Foot and Ankle, Wake Forrest, NC 02/2006 to 10/2007
- Medical Assistant
- Administrative: Checked patients in/out, pulled and filed charts, intake of patient’s information for the appointment medical billing, and EOB’s to patients’ accounts
- Medical Care: Assisted doctors with patient’s procedure
- Cleaned and sterilized medical tools and equipment
- Photographed and documented wounds.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Certified Nursing Assistant
Helping Hands Direct Care
01.2000 - 01.2010
- Helping Hands Direct Care, Raleigh, NC 01/2000 to 01/2010
- Certified Nursing Assistant
- Case Manager
- Receptionist
- Business Development: Co-founded and organized the company to help elderly and disabled individuals in their home.
- Assistant Living: Provided clients with services including: bathing, housekeeping, meal preparation, transportation to and from doctor appointments, and medical dressing changes along with other basic nursing skills.
Restaurant Manager
Hardees Restaurant
11.2006 - 07.2009
- Hardees Restaurant, Durham, NC 11/2007 to 07/2009
- Restaurant Manager
- Team Building: selected qualified candidates to work on opening and closing shifts including both part-time and full-time crew members
- Trained crew members individually and within groups depending on the needs of the team.
- Leadership: Provided coaching and support to all crew members including assistance with payroll and human resource issues
- Demonstrated leadership by example
- Delegated supervisory duties to crew leads when I’m not present.
- Operations Management: Managed physical inventory
- Logged restaurant records
- Handled restaurant cash and credit receipts
- Maintained the cleanliness of the store
- Performed a physical count of cash and credit receipts to cash register tape.
Program Supervisor
Catalician Center for Learning
07.1996 - 12.2000
- Catalician Center for Learning, Buffalo, NY 07/1996 to 12/2000
- Program Supervisor
- Certified Nursing Assistant
- Operations Management: supervised and operated thirteen bed group-home for mentally challenged individuals
- Arranged monthly meal plans
- Manage the budget for the group-home
- Provided training and counseling for the residents that best suited the patients’ needs to progress
- Ensured the home was in compliance with all state and federal rules and regulations in order to ensure a safe environment for both the patients and residents to work productively.
Education
Associates of Business - Business
Erie County Community College
Buffalo, NY03.1995
BA -
Ashford University
Clinton, IA08.2024
American Safety and Health Institute, CPR Instructor -
Raleigh
01.2010
Certified Chef -
Clarkson Culinary Arts
Buffalo, NY01.1996
Business Diploma -
Bennett High School
Buffalo, NY01.1993
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff Management
- Customer Relations
- Team Leadership
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- P&L Management
- Labor Cost Controls
- Customer Retention
- Strategic Planning
- Performance Improvement
- Vendor relationships
- Employee Development
- Project Management
- Consistently meet goals
- Exceptional interpersonal communication
- Staffing
- Performance Evaluations
- Workflow Planning
- Purchasing
- Recruitment
- Expense Control
- Networking abilities
- Interpersonal Skills
- Business Development
- Troubleshooting expertise
- Operations Oversight
- Performance Analysis
- Cost analysis and savings
- Quality Management
- Cost Reductions
- Sound Judgment
Certification
Servsafe Certification
Timeline
General Manager
Hardee's
10.2010 - Current
Certified Nursing Assistant
Maxim Healthcare
08.2010 - 08.2011
Restaurant Manager
Hardees Restaurant
11.2006 - 07.2009
Medical Assistant
Advance Foot and Ankle
02.2006 - 10.2010
Certified Nursing Assistant
Helping Hands Direct Care
01.2000 - 01.2010
Program Supervisor
Catalician Center for Learning
07.1996 - 12.2000
Associates of Business - Business
Erie County Community College
BA -
Ashford University
American Safety and Health Institute, CPR Instructor -
Raleigh
Certified Chef -
Clarkson Culinary Arts
Business Diploma -
Bennett High School