Sharyn Corder
Antioch,TN
Summary
Proven Central Scheduler with a track record of enhancing patient satisfaction and streamlining appointment processes at St. Thomas West and General Hospital. Expert in HIPAA compliance and patient scheduling, adept at managing high call volumes and optimizing workflow. Demonstrates exceptional customer service and problem-solving skills, significantly reducing no-shows through effective communication and scheduling strategies.
Overview
19
19
years of professional experience
Work History
Central Scheduler
General Hospital
Nashville, TN
05.2018 - 05.2020
- Used electronic systems to enter provider orders and retrieve test results.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Processed forms required for insurance approvals and scheduled procedures.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
- Scheduled patients for tests and consultations.
- Utilized advanced software tools to manage schedules accurately, efficiently adapting to changes as they occurred throughout the day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Performed various administrative tasks by filing, copying and faxing documents.
Central Scheduler
St. Thomas West Hospital
Nashville, TN
04.2001 - 02.2018
- Used electronic systems to enter provider orders and retrieve test results.
- Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.
- Implemented a user-friendly online booking system, increasing convenience for patients and reducing phone call volume.
- Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Organized complex schedules for specialized services, ensuring adequate time allocation for procedures and consultations.
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Processed forms required for insurance approvals and scheduled procedures.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
- Scheduled patients for tests and consultations.
- Utilized advanced software tools to manage schedules accurately, efficiently adapting to changes as they occurred throughout the day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
High School Diploma -
East High School
Nashville, TN05-1977
Some College (No Degree) - Business
Western Kentucky University
Bowling Green, KYSkills
- Deadline-oriented
- Workflow Optimization
- Calendar Management
- Meeting Coordination
- HIPAA Compliance
- Patient Scheduling
- Data Entry
- Insurance Verification
- Data entry proficiency
Timeline
Central Scheduler
General Hospital
05.2018 - 05.2020
Central Scheduler
St. Thomas West Hospital
04.2001 - 02.2018
High School Diploma -
East High School
Some College (No Degree) - Business
Western Kentucky University