Sharyn Coy
Gulfport,MISSISSIPPI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Back Bay Elementary School
Biloxi, MS
09.2017 - Current
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Facilitated small group instruction sessions on various topics.
- Graded assignments, tests and papers according to teacher instructions.
- Encouraged students to take an active role in their own learning process.
- Proctored examinations and monitored for cheating.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Developed positive relationships with parents and guardians of students.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Monitored student progress by keeping detailed records of academic performance.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Notified instructors of errors or problems with assignments.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Instructed students individually or in groups to reinforce learning concepts.
- Laminated teaching materials to increase durability under repeated use.
- Graded exams, assignments and essays and recorded grades.
- Tutored students in course material to improve comprehension.
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Set up and assisted with audiovisual equipment operation.
- Organized educational activities such as field trips and assemblies.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided one-on-one support for special needs students.
- Instructed and monitored students in use and care of equipment and materials.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Graded assignments and tests and documented results into filing systems.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Explained class procedures, lab policies and important dates.
- Assisted faculty members or staff with student conferences.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Participated in professional development workshops related to teaching techniques.
- Distributed textbooks, workbooks, papers and pencils to students.
- Organized student performance and enrichment activities to facilitate learning.
- Supervised children and participated with children in activities.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Implemented strategies designed to help struggling learners understand difficult concepts.
Customer Service Cashier
Michaels Arts and Crafts
Gulfport, MISSISSIPPI
06.2014 - 09.2016
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Balanced cash drawers at the end of each shift.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed credit card transactions accurately and efficiently.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Operated cash registers to process payments for goods and services.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained work area and kept cash drawer organized.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers and provided friendly customer service.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and responded to informational requests.
- Verified that all coupons were valid prior to processing them into the system.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Provided excellent customer service by helping customers locate items they were looking for.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built and maintained productive relationships with employees.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
Coordinator
Dial Corporation
Montgomery, IL
04.1989 - 08.2013
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Researched and prepared reports required by management or governmental agencies.
- Interpreted and explained work procedures and policies to brief staff.
- Planned and managed operations to achieve objectives within budgets.
- Maintained records of customer needs and preferences.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided technical support to staff members regarding software applications and hardware systems.
- Delegated work to staff, setting priorities and goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Monitored inventory levels and ordered additional supplies as needed.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Analyzed data to identify trends in customer behavior and preferences.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Guided employees in handling difficult or complex problems.
- Maintained calendars of upcoming events, meetings and deadlines.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Organized team events to promote a positive work environment.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced performance through collaboration with diverse teams.
- Organized teams and resources to optimize timely deliverables.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Oswego High School
IL05-1980
Some College (No Degree) - Business
Waubonsee Community College
Sugar Grove, ILSkills
Affiliations
- Going to church
- Spending time with family and friends
- Golfing
- I'm in the Quilting Guild
- I love to craft
Accomplishments
- When I worked at Dial, I had the pleasure of being a Team Lead
- I was the President at Waubonsee Community College
Certification
- Certification in Excel
- Certification in Power Point
- Certification in Word
Languages
English
Professional
References
References available upon request.
Timeline
Teaching Assistant
Back Bay Elementary School
09.2017 - Current
Customer Service Cashier
Michaels Arts and Crafts
06.2014 - 09.2016
Coordinator
Dial Corporation
04.1989 - 08.2013
High School Diploma -
Oswego High School
Some College (No Degree) - Business
Waubonsee Community College
- Certification in Excel
- Certification in Power Point
- Certification in Word
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