Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Sharyn Leonard

South Jordan,UT

Summary

Dynamic customer service professional with extensive experience in enhancing patient satisfaction through strategic problem-solving and comprehensive employee training. Notable achievements include consistently improving operational efficiency and resolving conflicts effectively, leading to heightened patient loyalty. Dedicated to cultivating positive relationships with patients and colleagues while optimizing performance outcomes.

Overview

5
5
years of professional experience

Work History

Pharmacy Agent

Dragonfly Wellness
Salt Lake City, US
11.2022 - Current
  • Provide patients with quality service through product education, in compliance with Utah medical statutes.
  • Successfully navigate all pharmacy duties, from check-in to final pick-up.
  • Maintain a patient-oriented mindset with each transaction.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Assisted patients with placing orders, answering questions about products, pricing and availability

Maintenance Operations Supervisor

Marriott Vacations Worldwide
Park City, US
01.2022 - 04.2022
  • Supervise the engineering staff to ensure excellent owner, guest service, and facility maintenance.
  • Install, maintain, perform preventative maintenance on, and recommend the replacement of tools, appliances, and equipment.
  • Maintain an inventory and purchase orders log.
  • Enter and locate work-related information using computers.
  • Assist in the development of disaster response protocols.
  • Respond to and attend to owner and guest repair requests.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  • Conducted regular meetings with staff members to review progress towards goals.

Pre-Arrivals Specialist

Marriott Vacations Worldwide
Park City, US
07.2021 - 01.2022
  • Corresponded with the guest regarding the villa's location and other special requests.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Utilized a high level of professionalism in verbal and written communications.
  • Coordinated blocked rooms for housekeeping and engineering to conduct maintenance.
  • Communicated special requests to housekeeping, engineering, and/or VIP amenities.
  • Completed the pre-arrival checklist as required, including reports and forecasts.

Guest Service Agent

Marriott Vacations Worldwide
Park City, US
10.2020 - 07.2021
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment; activate/reissue room keys
  • Ensure rates match market codes, document exceptions
  • Verify/adjust billing for guests
  • Communicate to appropriate staff when guests are waiting for an available room
  • Advise guest of messages
  • Clear departures in computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Operate telephone switchboard station
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Supply guests with directions and information
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
  • Arrange transportation for guests/visitors
  • Count and secure bank at beginning and end of shift
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
  • Notify Loss Prevention/Security of any reports of theft

Chat Agent

1-800-Contacts
Draper, UT
06.2020 - 10.2020
  • Resolved customer complaints in a timely manner.
  • Identified potential sales opportunities from customer conversations.
  • Escalated unresolved issues to higher levels when necessary.
  • Provided accurate information about company policies and procedures.

Gig Worker

Self Employed
South Jordan, UT
01.2020 - 06.2020

Education

High school diploma - GED

Canyon High School
Valencia, CA
06.2010

Some College (No Degree) -

College of The Canyons
Valencia, CA

Skills

  • Front Desk
  • Inventory management
  • Product education
  • Customer service
  • Employee training
  • Problem solving
  • Data entry
  • Conflict resolution

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

References

References available upon request.

Timeline

Pharmacy Agent

Dragonfly Wellness
11.2022 - Current

Maintenance Operations Supervisor

Marriott Vacations Worldwide
01.2022 - 04.2022

Pre-Arrivals Specialist

Marriott Vacations Worldwide
07.2021 - 01.2022

Guest Service Agent

Marriott Vacations Worldwide
10.2020 - 07.2021

Chat Agent

1-800-Contacts
06.2020 - 10.2020

Gig Worker

Self Employed
01.2020 - 06.2020

High school diploma - GED

Canyon High School

Some College (No Degree) -

College of The Canyons

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