Sharyna L Dupont Dizart
Nashville,TN
Summary
Dynamic hospitality professional with extensive experience as a Front Desk Agent at Grand Beach Hotel Surfside. Expert in customer service and problem-solving, consistently enhancing guest satisfaction through personalized attention and efficient service. Proven ability to manage reservations and cash handling, resulting in increased customer loyalty and positive feedback.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
2415 McGavock Pk, Nashville, 37214
201 Crossing Place
03.2023 - 04.2025
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Front Desk Agent
Tru By Hilton
7008 Shallow Ford Rd. Chattanooga, TN, 37421
09.2022 - 02.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Housekeeping Supervisor
the St Regis Bal Harbour Resort
9703 Collins Avenue Bal Harbour, Miami Fl 33154
02.2020 - 09.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
Front Desk Agent
Grand Beach Hotel Surfside
9449 Collins Ave, Surfside, Fl, 33154
03.2018 - 01.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
North Miami Senior High
Miami, FL06-2017
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
- Oral and written communications
- Reservation systems
- Reservations
- Hospitality services
Languages
French
Native or Bilingual
Timeline
Front Desk Agent
2415 McGavock Pk, Nashville, 37214
03.2023 - 04.2025
Front Desk Agent
Tru By Hilton
09.2022 - 02.2023
Housekeeping Supervisor
the St Regis Bal Harbour Resort
02.2020 - 09.2022
Front Desk Agent
Grand Beach Hotel Surfside
03.2018 - 01.2020
High School Diploma -
North Miami Senior High