Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sharyna L Dupont Dizart

Nashville,TN

Summary

Dynamic hospitality professional with extensive experience as a Front Desk Agent at Grand Beach Hotel Surfside. Expert in customer service and problem-solving, consistently enhancing guest satisfaction through personalized attention and efficient service. Proven ability to manage reservations and cash handling, resulting in increased customer loyalty and positive feedback.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

2415 McGavock Pk, Nashville, 37214
03.2023 - 04.2025
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Front Desk Agent

Tru By Hilton
09.2022 - 02.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Housekeeping Supervisor

the St Regis Bal Harbour Resort
02.2020 - 09.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.

Front Desk Agent

Grand Beach Hotel Surfside
03.2018 - 01.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

High School Diploma -

North Miami Senior High
Miami, FL
06-2017

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Guest relations
  • Oral and written communications
  • Reservation systems
  • Reservations
  • Hospitality services

Languages

French
Native or Bilingual

Timeline

Front Desk Agent

2415 McGavock Pk, Nashville, 37214
03.2023 - 04.2025

Front Desk Agent

Tru By Hilton
09.2022 - 02.2023

Housekeeping Supervisor

the St Regis Bal Harbour Resort
02.2020 - 09.2022

Front Desk Agent

Grand Beach Hotel Surfside
03.2018 - 01.2020

High School Diploma -

North Miami Senior High

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Sharyna L Dupont Dizart