Sharysse Cruz
Broomfield,Co.
Summary
To secure a responsible career opportunity, where I can fully utilize my training, human resource and management skills, while making a significant contribution to the success of my employer.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
Denver, CO
06.2023 - Current
- In a 24/7 call center, assisted in over a hundred customers daily by making sure they got the help they needed in a manner able amount of time
- Reached goals and continuously achieved 100% management and customer surveys and monitors.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Carefully listen and understand detailed situations and utilize extensive resources to get appropriate assistance
- Has patience for emergency assistance with location tracking
Child & Youth Program Assistant
Morale Welfare and Recreation
Yigo, GU
03.2021 - 04.2023
- Exhibit a positive professional attitude with supervisors, co-workers, students, and community
- Maintain confidentiality of all student and employee related information
- Assist in the preparation of classroom materials and class management functions
- Maintain appropriate certification
- Exhibit positive language and behavior skills as a model for children and families
- Any other appropriate duties the Site Director/ - Supervisor deems necessary.
- Listen to detailed descriptions of situations to make on the spot decisions of which emergency assistance to send
Child & Youth Program Assistant
Morale Welfare and Recreation
Santa Rita, GU
10.2015 - 07.2019
- Support center's success by partnering with center staff and leadership to achieve goals around enrollment, accreditation, and engagement
- Assist in achieving and maintaining DoD and NAEYC certification and national accreditation
- Provide support and assistance in achieving and maintaining CDC's certification and national accreditation
- Ensure assigned area achieves and maintains standards for DoD/Army certification and national accreditation through NAEYC
- Receive extensive training in customer service, child abuse, child/infant CPR and first aid
Education
GED - General Studies
Guam Community College
Mangilao, GU04-2014
Skills
- Service Standard Compliance
- Customer Success Management
- Attention To Detail
- Database Maintenance
- Cross-Selling And Up-Selling
- Diplomatic Communication
- Help Desk Support
- Interpersonal And Written Communications
- Sales
- Public Speaking
- Information Verification
- Handling Escalations
- Cultural Sensitivity
- Clerical Support
Key Qualifications
- Leadership skills
- People skills
- Communication skills
- Organizational skills
- Problem solving skills
- Time management skills
- Computer skills
- Customer service skills
- Phone etiquette skills
References
- Kayla Ogo, 671-483-1555
- Ramona Toves, 671-489-0045
- Doneseri Borja, 520-249-8987
Timeline
Customer Service Representative
Delta Air Lines, Inc
06.2023 - Current
Child & Youth Program Assistant
Morale Welfare and Recreation
03.2021 - 04.2023
Child & Youth Program Assistant
Morale Welfare and Recreation
10.2015 - 07.2019
GED - General Studies
Guam Community College
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