Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARON MATHEW

Altamont,NY

Summary

Hardworking and reliable, I am highly organized, proactive, and punctual with a team-oriented mentality. My thirst for knowledge drives me to constantly seek intellectual growth. As a polished and professional team member, I excel at training and leading others. I handle tasks with precision and accuracy, consistently meeting strict compliance standards. In discussions, I am always courteous and respectful, ensuring effective communication. With a proven track record of managing administrative tasks and fostering strong communication between teams and clients, I am dedicated and detail-oriented. Committed to delivering exceptional service while upholding confidentiality and complying with industry standards. My skills in organization, problem-solving, and teamwork make me an asset in supporting the goals of a dynamic organization.

Overview

9
9
years of professional experience

Work History

Scheduling Coordinator II

Ellis Medicine
08.2022 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Processed patient admissions, registrations, transfers, and discharges in strict adherence to established procedures, ensuring a smooth operational flow.
  • Verified insurance coverage and policy limitations for services provided, utilizing online eligibility systems to ensure accuracy.
  • Conducted face-to-face interviews to collect and verify patient demographic, insurance, and medical information, facilitating the creation of new patient accounts in the electronic medical records (EMR) system.
  • Managed pre-registration functions, including obtaining authorizations, collecting co-pays, deposits, and necessary signatures for privacy laws, and consent for treatment.
  • Assisted patients with scheduling outpatient appointments and communicated financial obligations, collecting fees at the time of service.
  • ● Scanned and organized documents into the EMR system, maintaining accurate and up-to-date records of personal and financial information.
  • Facilitated effective communication between patients, staff, and third-party payers, coordinating with external agencies to ensure timely processing of referrals and monitoring patient progress.
  • Prepared daily cash reports for the accounting department and managed incoming faxes related to patient registration processes.
  • Provided guidance and support to junior staff members, fostering a collaborative team environment through active participation in meetings and training sessions.
  • Maintained strict confidentiality of all patient information in compliance with HIPAA regulations, while applying knowledge of payer requirements to enhance operational efficiency.
  • Skilled in Soarian Financials and Cerner Power Chart.

Assistant Manager/ Client Executive

Albany Church Of God
11.2015 - Current
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
  • Greet visitors or callers, handle their inquiries, or direct them to the appropriate persons according to their needs.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Complete forms in accordance with company procedures.
  • Assisted in overseeing daily operations, ensuring a welcoming environment for congregants and visitors.
  • Coordinated events and programs, managing logistics and volunteer staff to promote community engagement and participation.
  • Developed and implemented administrative processes, improving efficiency in scheduling, communication, and resource management.
  • Supported the senior management team in financial tracking and budgeting, contributing to fiscal responsibility and transparency.
  • Maintained accurate records of attendance, donations, and outreach activities, providing insights for future planning and decision-making.
  • Fostered strong relationships with church members and community leaders, enhancing collaboration and support for various initiatives.
  • Assisted in the development of marketing materials and communication strategies to promote church activities and outreach programs.
  • Trained and mentored volunteers, cultivating leadership skills and encouraging active participation in church missions.
  • Contributed to the strategic planning process, identifying areas for growth and improvement within the church community.
  • Make presentations on financial services to groups to attract new clients.
  • Cultivate and preserve current clientele.
  • Recognizing and answering client questions.
  • Help with initiatives related to business development.
  • Create activity and production reports every month
  • Leaned marketing strategies, sales techniques, and how to lead, coach, and motivate.
  • Developed and maintained strong relationships with key clients.
  • Led strategic consultations to identify client needs and recommend tailored solutions, driving business growth and enhancing service delivery.
  • Managed multiple client accounts simultaneously, ensuring timely project completion and adherence to budgetary constraints.
  • Collaborated with cross-functional teams to design and implement innovative strategies that improved client performance and operational efficiency.
  • Conducted market research and competitive analysis to inform client strategy and position clients for success within their industries.
  • Prepared and presented comprehensive reports and presentations to clients, showcasing project progress, insights, and recommendations.
  • Negotiated contracts and service agreements, achieving favorable terms that benefited both the client and the organization.
  • Facilitated workshops and training sessions to empower clients with best practices and tools for sustainable growth.
  • Monitored industry trends and regulatory changes, providing clients with proactive advice to navigate challenges and seize opportunities.
  • Achieved quarterly sales targets consistently through proactive business development efforts and relationship management.

Social Media Coordinator

Albany Church of God
11.2015 - Current
  • Created social media content with consistent content and tone.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
  • Collaborate with web, multimedia, or art design staff to create multimedia websites that conform to brand and company visual format.
  • Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media Web sites.
  • Participate in the development of online marketing strategy.
  • Use graphics design software to prepare electronic commerce designs or prototypes, such as storyboards, mock- ups, or other content.
  • Developed and executed social media strategies across platforms, increasing engagement by over 50% and expanding the church’s online presence.
  • Created and curated engaging content, including graphics, videos, and written posts, to promote church events, services, and community initiatives.
  • Monitored social media channels for interactions, promptly responding to inquiries and fostering a sense of community among followers.
  • Analyzed social media metrics and insights to evaluate the effectiveness of campaigns, making data-driven adjustments to improve reach and engagement.
  • Collaborated with church leadership and ministries to highlight key messages, ensuring alignment with the church's mission and values.
  • Implemented a content calendar to streamline posting schedules and ensure consistent communication with the congregation and community.
  • Conducted training sessions for volunteers on best practices for social media engagement and content creation, enhancing team capabilities.
  • Managed online advertising campaigns to promote events and initiatives, effectively targeting and reaching diverse audience segments.
  • Stayed current with social media trends and emerging platforms, adapting strategies to maintain relevance and engagement.

Quality Assurance Validation Administrative Assist

Regeneron Pharmaceuticals Inc
12.2021 - 02.2022
  • Arranges meetings.
  • Prepares documents for meetings.
  • Prepares weekly status reports and has updates on department project statuses.
  • Make sure that the GMP documents—which include, but are not limited to, environmental monitoring records, analytical test results, and validation documents—are properly archived in hard copy and electronic formats.
  • Continue to be in charge of project management documents and technical agreements by: distributing copies (signatory list), issuing restricted copies, and updating MARS
  • Maintain control over SOPs and Policies as needed; copy SOPs and Policies and issue authorized copies; search for, reconcile, and destroy obsolete or superseded SOPs and Policies; issue authorized copies of SOPs and Policies to key trainers for training purposes,
  • Proven experience in quality assurance or validation within the pharmaceutical or biotechnology industry, with a focus on regulatory compliance and documentation management.
  • Exceptional organizational skills with a keen eye for detail, ensuring accuracy in documentation and adherence to protocols.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with quality management systems (QMS) and electronic document management systems (EDMS).
  • Familiarity with FDA regulations, GxP (Good Practice) guidelines, and industry standards related to quality assurance and validation processes.
  • Strong verbal and written communication skills, capable of collaborating effectively with cross-functional teams and conveying complex information clearly.
  • Ability to identify issues and implement solutions in a fast-paced environment, demonstrating strong analytical and critical thinking skills.
  • Proven ability to work collaboratively within a team while also managing individual responsibilities efficiently.
  • Capacity to adapt to changing priorities and timelines, maintaining a proactive approach to tasks and projects.
  • Strong understanding of the importance of confidentiality and data integrity in a regulated environment.

Customer Service Representative,

Power Distributors
08.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handles inbound and outbound calls to and from consumers, dealers, and vendors
  • Does part look-ups, price quoting, answers order status concerns, and researches the tracking of orders.
  • Processes orders received via phone, fax, and/or email
  • Adjusts complaints concerning billing or service rendered and handles or refers complaints of service failures to designated departments for investigation.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Provided in-depth product knowledge and recommendations, assisting customers with the selection of electrical supplies and equipment.
  • Processed customer orders and returns efficiently, ensuring accurate order fulfillment and timely delivery.
  • Utilized CRM software to track customer interactions and maintain detailed records, enhancing communication and service efficiency.
  • Collaborated with sales and technical teams to address customer needs, improving overall service delivery and response times.
  • Trained new team members on company policies, procedures, and product knowledge, fostering a collaborative and knowledgeable work environment.
  • Managed escalated customer complaints with professionalism, employing conflict resolution skills to achieve satisfactory outcomes.
  • Implemented process improvements that streamlined order processing.
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback, contributing to continuous improvement initiatives.
  • Maintained up-to-date knowledge of industry trends and company product offerings to provide accurate information and support to customers.
  • Other duties as assigned by Management.

Cashier/ Sales Associate

JCPenney
06.2018 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Exchange merchandise for customers and accept returns.
  • Open and close cash registers, count money, separate charge slips, coupons, and vouchers, balance cash drawers, and make deposits.
  • Trained new employees on company policies, customer service standards, and operational procedures, ensuring a smooth onboarding process.
  • Provided ongoing coaching and support to team members, fostering a collaborative and high-performing work environment.
  • Provided exceptional customer service by assisting shoppers with inquiries, ensuring a positive shopping experience.

Education

High School Diploma -

GUILDERLAND HIGH SCHOOL
Guilderland, NY

Health Studies AAS -

FULTON-MONTGOMERY COMMUNITY COLLEGE
Johnstown, NY
09.2024

Skills

  • Fluent in English, Malayalam, Hindi, and Tamil, enabling effective communication with diverse populations
  • Strong issue resolution skills, adept at identifying challenges and implementing effective solutions
  • Experienced in mentoring staff, fostering professional development and enhancing team performance
  • Proven ability to assist customers with inquiries and concerns, ensuring a positive experience
  • Proficient in cash management, maintaining accuracy and accountability in financial transactions
  • Basic coding experience complemented by coursework in computer science, enhancing analytical and technical skills
  • Highly skilled in leveraging the Internet and social media platforms for communication and marketing purposes
  • Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Publisher
  • Customer relations understanding
  • Data Entry
  • Strong Work Ethic
  • Problem-Solving

Timeline

Scheduling Coordinator II

Ellis Medicine
08.2022 - Current

Quality Assurance Validation Administrative Assist

Regeneron Pharmaceuticals Inc
12.2021 - 02.2022

Customer Service Representative,

Power Distributors
08.2021 - 11.2021

Cashier/ Sales Associate

JCPenney
06.2018 - 08.2021

Assistant Manager/ Client Executive

Albany Church Of God
11.2015 - Current

Social Media Coordinator

Albany Church of God
11.2015 - Current

Health Studies AAS -

FULTON-MONTGOMERY COMMUNITY COLLEGE

High School Diploma -

GUILDERLAND HIGH SCHOOL

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