Shasaieh Smith
Richmond,Vermont
Summary
Talented and successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
11
11
years of professional experience
Work History
Account Manager, Inside Sales
Wyatt Investment Research
01.2017 - 07.2023
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Operations Manager, Customer Experience
TD Bank
03.2016 - 12.2016
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Supervised operations and teller responsibilities with company policies and procedures.
- Balanced Cash Vault and teller cash drawers following daily and monthly procedures.
- Managed daily, weekly and annual reports to stay in compliance.
- Developed systems and procedures to improve operational quality and team efficiency.
- Opened personal and Business loans and lines of credit
- Maintained NMLS for mortgage lending
Operations Manager, Customer Experience
TD Bank
10.2015 - 03.2016
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Supervised operations and teller responsibilities with company policies and procedures.
- Balanced Cash Vault and teller cash drawers following daily and monthly procedures.
- Managed daily, weekly and annual reports to stay in compliance.
- Developed systems and procedures to improve operational quality and team efficiency.
- Opened personal and Business loans and lines of credit
- Maintained NMLS for mortgage lending
Head Bank Teller
TD Bank
05.2013 - 10.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Balanced teller cash drawers following daily and monthly procedures and resolved discrepancies to provide accurate data regarding cash flow.
- Managed daily, weekly and annual reports to stay in compliance.
- Opened personal and Business Accounts
- Opened personal and Business loans and lines of credit
Bank Teller
TD Bank
08.2012 - 05.2013
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Bachelor of Arts - Psychology
Johnson State College
Johnson, VT08.2012
Skills
- Sales Development
- Operational Efficiency
- Sales Target Setting
- Excel and Microsoft
- Interpersonal Communication
- Conflict Resolution
Timeline
Account Manager, Inside Sales
Wyatt Investment Research
01.2017 - 07.2023
Operations Manager, Customer Experience
TD Bank
03.2016 - 12.2016
Operations Manager, Customer Experience
TD Bank
10.2015 - 03.2016
Head Bank Teller
TD Bank
05.2013 - 10.2015
Bank Teller
TD Bank
08.2012 - 05.2013
Bachelor of Arts - Psychology
Johnson State College
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