Shawnisha Ball
Oakland,CA
Summary
Seeking a dynamic, innovative position with a high level of communication and advanced problem resolution skills, in a fast paced, team oriented environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facility and Contracts Specialist
Metropolitan Transportation Commissioner
01.2024 - 07.2024
- Assist in the management and upkeep of facility infrastructure, including routine inspections and minor repairs to ensure a safe and functional environment
- Liaise with external vendors and contractors for maintenance services, ensuring timely completion of work and adherence to service agreements
- Provide administrative assistance to the facilities management team, including maintaining records, preparing reports, and handling correspondence
- Assist in the planning and execution of facility events, including setup and teardown, to ensure smooth operations and guest satisfaction
- Address and resolve facility-related issues and concerns from staff and tenants, providing prompt and effective solutions
- Coordinate and schedule preventive maintenance activities to minimize disruptions and extend the lifespan of facility assets
- Assist in emergency response procedures and manage urgent facility-related issues to ensure minimal impact on operations.
Seasonal Amazon Delivery Driver
Amazon
09.2023 - 01.2024
- Transport packages from Amazon delivery stations to customer addresses efficiently and on time
- Use GPS and route optimization tools to plan and follow the most efficient delivery routes
- Load and unload packages from the delivery vehicle, ensuring they are handled with care to prevent damage
- Interact with customers professionally and courteously, providing excellent customer service
- Obtain customer signatures or confirmation of delivery, and capture delivery photos when required
- Adhere to all safety regulations and traffic laws while driving and handling packages
- Maintain accurate records of deliveries, including any issues or exceptions, and report them as needed
- Address and resolve delivery issues, such as incorrect addresses or damaged packages, in a timely manner
- Manage and organize packages in the vehicle to optimize space and ensure easy access to deliveries
- Keep in regular contact with the delivery station or supervisor to report any delays, issues, or other important information
- Follow Amazon's delivery policies and procedures to ensure compliance and maintain high service standards.
Security Officer
Securitas Security Services USA
03.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Car Detailer
Avis Budget Group
08.2023 - 10.2023
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Refilled gas tanks and documented fluid levels.
Receptionist
Equinox
11.2019 - 12.2020
- Greeted members and guests with a welcoming demeanor
- Scanned membership IDs for entry and verification
- Answered phone calls, addressing inquiries and providing information
- Updated and managed members' accounts efficiently
- Maintained an orderly and welcoming lobby area
- Accepted and organized deliveries and mail, ensuring proper distribution using the office mailing system; managed outgoing mail and packages for pickup
- Assisted new applicants with the membership process and information
- Handled filing and data entry with accuracy and attention to detail
- Responded to member questions, concerns, and discrepancies promptly and professionally
- Conducted tours for new members, showcasing facilities and services
Parts and Sales Manager
Auto Zone
07.2020 - 10.2020
- Assisted Store Manager with supervising, training and developing store personnel
- Assumed responsibility for the store operation in the Sales Manager and Store Manager’s absence
- Delegated and ensured store merchandising tasks are completed in a timely manner
- Operated cash registers and followed established cash handling duties, including but not limited to deposits, petty cash and lane accountability
- Ensured all company policies, and loss prevention procedures are followed
- Maintained a safe working environment including maintaining PPE (Personal
- Protective Equipment)
- Monitored cash flow, inventory and security control
- Maintained sales productivity, store appearance and merchandising standards
- Conducted and reviewed all opening and closing procedures
- Managed emergency situations and conduct proper emergency procedures
- Followed proper accident procedures
- Addressed customer concerns and resolved them with a goal of turning a complaint into a compliment
- Processed returns and effectively manages inventory
- Communicated issues and concerns to the Store Manager in a timely and confidential manner
Office Clerk
DEM Architects
06.2019 - 11.2019
- Greeted and assisted visitors, candidates, and guests, ensuring a positive and professional experience
- Maintained the front reception area and conference rooms, ensuring a clean and organized environment
- Managed incoming and outgoing mail and vendor deliveries, ensuring timely and accurate distribution
- Assisted with general office duties including processing, ordering, and stocking supplies, managing calendars, and booking conference rooms
- Performed various clerical tasks such as data entry, filing, photocopying, collating, and preparing correspondence and documents
- Coordinated travel arrangements for project team members, including booking transportation and accommodations
- Supported the Project Manager with major projects, contributing to successful project execution
- Produced meeting minutes and agendas, ensuring accurate and timely documentation of discussions and action items
- Prepared materials and logistics for team meetings, ensuring effective and organized sessions
- Assisted with the setup and planning of client meetings and firm events, ensuring smooth and successful events.
Seasonal Package Handler/Unloader
United Parcel Service
11.2015 - 02.2018
- Sorted totes from large packages, small packages and envelopes while making sure assembly is running smoothly
- Lifted and moved packages that typically weigh between 25 and 75 pounds
- Operated package-handling machines and equipment
- Scanned each package to confirm package arrival and condition
- Used extended loader to assist with loading packages
- Maintained the integrity of shipments to preserve the condition of products during loading, unloading, and packaging
- Coached and assisted newly hired staff in packaging, loading, unloading safety, and navigation protocols
- Demonstrated quality training by developing methods and techniques to help my peers fully understand and quickly learn specialized procedures in the transporting and disposal of hazardous materials
Education
High school diploma -
Dewey High School
Oakland, CA06.2007
Skills
- Confidential Information Handling
- Organizational Skills
- Filing Skills
- Administrative Skills
- Microsoft Suite
- Customer Relationship Management
- Adaptability
- Salesforce
- Management
- Logistics
- Event Planning
- Store Management
- Facility maintenance
- Vendor management
- Regulatory compliance
- Record keeping
- Customer service
- Emergency response
- Problem solving
- Effective communication
- Event planning
- Team collaboration
- Administrative support
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Facility and Contracts Specialist
Metropolitan Transportation Commissioner
01.2024 - 07.2024
Seasonal Amazon Delivery Driver
Amazon
09.2023 - 01.2024
Car Detailer
Avis Budget Group
08.2023 - 10.2023
Security Officer
Securitas Security Services USA
03.2023 - 11.2023
Parts and Sales Manager
Auto Zone
07.2020 - 10.2020
Receptionist
Equinox
11.2019 - 12.2020
Office Clerk
DEM Architects
06.2019 - 11.2019
Seasonal Package Handler/Unloader
United Parcel Service
11.2015 - 02.2018
High school diploma -
Dewey High School
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