Shasha Joseph
Orlando,FL
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success and Revenue. I am a results-oriented professional bringing expertise in Sales Management, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
9
9
years of professional experience
Work History
Assitant General Manager
Frank Gay Services
Winter Park, FL
03.2024 - Current
- Analyzed financial data and prepared reports for senior management.
- Developed and implemented effective strategies to maximize sales and profits.
- Ensured that customer service standards were met or exceeded at all times.
- Established key performance indicators to measure organizational effectiveness.
- Documented process changes and developed standard operating procedures.
- Developed data-driven insights to identify areas of opportunity for growth and improved user engagement which in return increased profitability
- Supervised a team of Managers tasked with coordinating schedule placement of Technicians, Reviewing quality jobs, and providing customer service support.
Realtor
Exp Realty
Orlando, FL
01.2023 - Current
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Conducted open houses and showings of properties to prospective buyers.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Generated leads through networking activities, cold calling prospects, referrals.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
Paralegal
Mandell Law Firm
Orlando, FL
08.2022 - 11.2023
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Identified and analyzed legal documents, discoveries and contracts.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Entered client data into Clio to manage records and customer relationships
- Coordinated subpoena services and other support activities for legal office.
- Maintained contract database with relevant information for categorization and easy access.
- Produced well-researched and articulate legal briefs, pleadings and statements.
Branch Manager/Flagship Store Manager
Enterprise Rent-A-Car
Orlando, FL
01.2015 - 03.2022
- Achieved 30% fleet growth by marketing to dealerships and local vendors in the area.
- Cultivated strong relationships with accounts landing and exclusive partnership with a plethora of accounts including 100% referral business from City Kia Orlando.
• Grossed $30,000 average monthly profits by driving sales and monitoring expenses
• Successfully opened new branch locations by partnering with Jaguar of South Orlando Auto Repair Express program.
• Aided in the direct promotions of over 35 employees by motivating and training employees on weekly and monthly basis which in return drove branch profitability
• Successfully managed/ trained over 75 employees of a range of levels - •Responsible for recruiting/hiring employees for the Branches I overseen.
• Managed staffing model hours by making schedules and ensuring overtime was in line with budget
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Education
Bachelor of Science - Business Administration And Management
Bethune - Cookman University
Daytona Beach, FL05.2011
Skills
- Adaptability
- Resilient
- Customer Service
- Sales Techniques
- Staff Development
- Verbal and Written Communication
- Sales Strategy
- Operations Management
- Business operations knowledge
- Process Improvement
Accomplishments
- Led team to achieve area Top overall best performing Branch in Fleet growth,earning recognition from upper management and financial reward.
- Attended Best of the best as a Top 10 Performing Branch manager on Sales. Matrix in Days earned growth, Fleet growth, IPC, and retention
- Received Outstanding customer service recognition award for achieving a 90% score.
- Recognized as top performing Leader and invited to sit on the Women's in Leadership board
Timeline
Assitant General Manager
Frank Gay Services
03.2024 - Current
Realtor
Exp Realty
01.2023 - Current
Paralegal
Mandell Law Firm
08.2022 - 11.2023
Branch Manager/Flagship Store Manager
Enterprise Rent-A-Car
01.2015 - 03.2022
Bachelor of Science - Business Administration And Management
Bethune - Cookman University
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