Shashamene Moore
Astoria,NY
Summary
Dynamic professional with a proven track record at ABM Industries, excelling in customer service and inventory management. Skilled in Microsoft Excel and critical thinking, I enhanced operational efficiency and customer satisfaction. Recognized for implementing effective tracking systems, leading to significant improvements in inventory accuracy and team training initiatives.
Offering strong interpersonal skills and collaborative nature, ready to learn and grow in customer service leadership role. Brings ability to quickly grasp new concepts and integrate them into practical applications, focusing on conflict resolution and team coordination. Ready to use and develop communication and leadership skills within Custoner service role.
Overview
3
3
years of professional experience
Work History
Parking Lot Attendant
ABM Industries
04.2023 - 06.2024
- Monitored parking facilities to ensure compliance with safety regulations.
- Provided customer service by addressing inquiries and assisting visitors.
- Learned and operated parking management systems for efficient ticketing.
Inventory Coordinator
Crossmark
03.2023 - 08.2023
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Implemented tracking systems to enhance accuracy in inventory reporting and order fulfillment.
- Analyzed inventory trends to identify opportunities for cost reduction and efficiency improvements.
- Developed training materials for onboarding new team members on inventory control procedures.
Product Demonstrator
Crossmark
03.2022 - 03.2023
- Demonstrated product features and benefits to enhance customer engagement and drive sales.
- Conducted in-store product demonstrations to educate consumers on proper usage and application.
- Collaborated with marketing teams to prepare promotional materials for events and product launches.
- Assisted in inventory management, ensuring accurate stock levels during promotional activities.
Shift Leader in Training
Lidl US
01.2021 - 01.2022
- Supervised team during shifts to ensure efficient store operations.
- Assisted in training new staff on company policies and procedures.
- Monitored inventory levels and coordinated restocking efforts.
- Implemented cleaning and safety protocols to maintain store standards.
Education
Associate of Applied Science - Information And Computer Systems
Queens Community College
Bayside, NY06-2028
Skills
- Customer service
- Data entry
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Multitasking Abilities
- Excellent communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Parking Lot Attendant
ABM Industries
04.2023 - 06.2024
Inventory Coordinator
Crossmark
03.2023 - 08.2023
Product Demonstrator
Crossmark
03.2022 - 03.2023
Shift Leader in Training
Lidl US
01.2021 - 01.2022
Associate of Applied Science - Information And Computer Systems
Queens Community College