Shashana Smith
Staunton,VA
Summary
Dynamic Administrative Assistant with a proven track record at Keys Academy Augusta, excelling in crisis intervention and office management. Adept at implementing efficient processes, enhancing communication, and ensuring compliance with HIPAA regulations. Recognized for exceptional customer service and problem-solving skills, contributing to a positive environment for students and families.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Keys Academy Augusta
Verona, VA
12.2022 - Current
- Answer phones
- Check voicemail
- Print all documents for student's parents to sign
- File all documents, call parents if documents have not been returned
- Keep calendar up to date with IEP meetings for students and parents
- Make sure all prior meeting documents are signed
- Call and confirm all presentation and field trips for students
- Send reminders home
- Prepare Monthly progress notes along with attendance for billing
- Prepare quarterly report cards
- Mail all documents to student's parents and different organizations
- Send weekly attendance to multiple Counties admin, according to their policies
- Monitor security cameras
- Keep files of timesheets, personnel files, current students, inactive students, receipts for school purchases
- Serve lunch
- Print and give employees yearly documents and file them, amongst other things
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Participated in IEP meetings as a representative of the Behavioral Support Team.
- Developed individualized behavior plans based on assessment results, client needs, and family input.
- Provided crisis management services during times when students were exhibiting extreme levels of aggression or self-injurious behaviors.
- Collaborated with teachers, administrators, parents and guardians, and other professionals to ensure effective implementation of behavior plans across multiple settings.
Front Desk Manager
Fox Family Dpc
Waynesboro, VA
11.2020 - 04.2022
- Open Primary care & Wellness center
- Answer phones
- Make a note of all phone calls and requests
- Collect mail & Send mail
- Check all communication platforms such as email, patient portal, and ring message
- Respond to all communication within 48hrs
- Create templates, keep all documents organized and plenty of copies
- Take cash, and credit card maintain cash drawer
- Prepare sauna before use + Stock all snacks
- Clean, gather trash, Wipe down
- Prepare coffee
- Escort patient to rooms, take pictures and all information upon greeting
- Among other duties
- Managed guest check-in and check-out procedures, reservations and payments.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Handled payment processing and provided customers with receipts and proper bills and change.
Rapid Response Agent
ASK Staffing
Remote
09.2019 - 10.2020
- Answer Phones for State of Tennessee unemployment
- Take all information from applicant to process application
- Call Applicants if certain documents are missing
- Upload documents that have been sent to the appropriate account
Customer Service Rep
Walgreens Specialty Pharmacy
09.2017 - 08.2019
- Answer 50 calls a day
- Schedule patients' pharmacy medication refills or first prescription to be delivered to their home
- Collect insurance information to apply to their account
- Search the internet for discount cards for elderly patients
- Call the pharmacist for verification of prescriptions
- Call logistics if package was not delivered to the person's home
- Transfer patients to different departments depending on situation
- Call customers back if needed
- Try to keep patients calm if situation has become hectic
- Problem solving
Case Manager/ Administrative Assistant
Law Offices of Rajiv S. Khanna P.C
04.2015 - 07.2017
- Answer phones promptly, log and distribute mail, file all paperwork in the correct file, save pdf's
- Scan all documents and save to G-drive, open cases, close cases, coordinate with accounting for funds
- Data entry, ask clients for up-to-date information, put H-1B petitions together to submit to USCIS
- Prepare job descriptions, wages offered, project details, and end clients and vendors for Clients
- And all other duties as assigned
Office Assistant
Bates Tours and Charter services
Woodbridge, VA
02.2010 - 09.2012
- Answered phones, routed calls, handled correspondences and provided information related to the company
- Processed payroll, and input important data into the computer company system
- Kept operation running smoothly and proficiently
- Monitored office supplies inventory and placed orders when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Coordinated travel arrangements for office personnel.
- Reviewed files, records and other documents to obtain information or respond to requests.
Server
Country Cooking
Staunton, VA
01.2008 - 01.2010
- Greeting Customers and Seat them
- Take drink orders and Appetizers
- Bring bread
- Take food order, refill drinks take plates from table (there was a buffet as well)
- Bring hot food first, help other servers as well
- Bus table, refill drinks and give check
- Clean table to get ready for the next guest
- Roll silver ware and side work
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2017
Skills
- Medical Billing and Coding
- ICD-10-CM
- CPT
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Centers for Medicare and Medicaid
- CMS 1500
- CMS 1450 (UB-04)
- Tricare EOBs
- Payment Posting
- Revenue Cycle Management
- Scheduling
- Meaningful Use
- Insurance Verification
- Insurance Billing Procedures
- Insurance Claim Processing
- Practice Management
- Medical Office Procedures
- Anatomy & Physiology
- HIPAA
- Compliance
- Deductibles
- Co-Insurance
- Superbills
- Calendar Management
- Document Preparation
- Customer Service Excellence
- Office Organization
- Communication Skills
- Prioritization
- Paperwork drafting
- Time management
- Communication skills
- Office management
- Problem solving
- Conflict resolution
- Documentation management
- Call handling
- Multi-channel support
- Patient scheduling
- Administrative support
- Team collaboration
- Customer relationship management
- Crisis intervention
- Staff education and training
- Verbal and written communication
- Inbound and outbound calling
- Positive and professional
- Building rapport
- High-energy attitude
- Call center operations
- Critical thinking
- Paperwork processing
- Call escalation
- Microsoft Office Suite
- Email management
- Typing proficiency
- Payment processing
- Complaint resolution
References
References upon request
Key Qualifications
- Medical Billing
- Medical Coding
- ICD-9-CM
- ICD-10-CM
- HCPCS
- CPT
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Disease Processes
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Worker's Compensation
- Centers for Medicare and Medicaid
- CMS 1500
- CMS 1450 (UB-04)
- Tricare EOBs
- Payment Posting
- Revenue Cycle Management
- Scheduling
- Meaningful Use
- Insurance Verification
- Insurance Billing Procedures
- Insurance Claim Processing
- Practice Management
- Medical Office Procedures
- Anatomy & Physiology
- HIPAA
- Compliance
- Co-Payments
- Deductibles
- Co-Insurance
- Superbills
- Calendar Management
- Document Preparation
- Customer Service Excellence
- Office Organization
- Communication Skills
References
References available upon request.
Timeline
Administrative Assistant
Keys Academy Augusta
12.2022 - Current
Front Desk Manager
Fox Family Dpc
11.2020 - 04.2022
Rapid Response Agent
ASK Staffing
09.2019 - 10.2020
Customer Service Rep
Walgreens Specialty Pharmacy
09.2017 - 08.2019
Case Manager/ Administrative Assistant
Law Offices of Rajiv S. Khanna P.C
04.2015 - 07.2017
Office Assistant
Bates Tours and Charter services
02.2010 - 09.2012
Server
Country Cooking
01.2008 - 01.2010
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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