Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sha' Shane Coleman

South Richmond Hill,New York

Summary

Methodical Program Coordinator offers internal document creation, program management and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with over [Number] years of experience developing and coordinating programs. Talented [Job Title] skilled in coordinating all aspects of program funding, operations and controls with diligent attention to current and expected requirements. Highly organized in managing resources and maintaining records. Focused on continuously improving systems, service delivery and efficiency. Energetic [Job Title] equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Excels at promotions and materials management. Seasoned Program Coordinator with broad-ranging expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions. Compassionate [Job Title] with [Number] years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Caring [Job Title] supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Program Specialist/Practice Manager GS

New York Harbor Healthcare Systems
, York Campus, 4188
11.2001 - Current
  • Developed and implemented program plans to ensure achievement of goals.
  • Analyzed data from surveys, interviews and focus groups to inform program activities.
  • Facilitated meetings with stakeholders to discuss program objectives and strategies.
  • Coordinated resources for program implementation, including personnel and materials.
  • Conducted research on relevant topics related to the program's mission.
  • Assisted in the preparation of grant applications for funding initiatives.
  • Provided technical support to staff members regarding the use of software programs related to the project.
  • Created promotional materials for publicizing events associated with the program.
  • Compiled reports summarizing progress towards goals and objectives of the initiative.
  • Collaborated with other departments within organization on cross-functional projects.
  • Developed procedures and guidelines for monitoring performance indicators associated with the project.
  • Identified opportunities for improvements in existing processes or policies related to program operations.
  • Organized workshops, seminars, conferences and other special events as part of programming efforts.
  • Prepared presentations based on findings from evaluation studies conducted by external consultants.
  • Monitored budget allocations for various aspects of the project, ensuring compliance with fiscal requirements.
  • Participated in team-building exercises that fostered collaboration among staff members working on the project.
  • Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
  • Tracked changes in legislation that could affect current or future programming initiatives.
  • Researched best practices used by other organizations in similar fields when developing new approaches to programming tasks.
  • Acted as a liaison between management and stakeholders regarding updates on progress made towards program goals.
  • Identified opportunities to improve or enhance program initiatives and operations.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Developed and delivered educational and informational presentations on program initiatives.
  • Created and implemented strategies to obtain funds for program activities.
  • Gathered statistical data and wrote reports on program outcomes.
  • Liaised with stakeholders to answer questions and better promote program mission.
  • Scheduled and developed program activities in accordance with program needs.
  • Explained program offerings and requirements to participants and answered related questions.
  • Delegated tasks to staff and volunteers during daily activities and organized events.
  • Evaluated program effectiveness to develop improved methods.
  • Facilitated educational workshops, meetings and conferences associated with program.
  • Developed and implemented new program features to address needs.
  • Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
  • Collaborated with community leaders, organizations and public agencies to promote programs within community.
  • Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
  • Conducted research and engaged in collaborative grant development efforts to support program needs and innovations.
  • Developed brochures, newsletters and flyers to create promotional literature for program.
  • Utilized appropriate promotional or marketing methods to recruit program participants, members and volunteers.
  • Analyzed current program spending and shared cost-saving measures with director to increase savings to bottom line.
  • Prepared periodic reports, financial statements and records on program activities, progress and status for management.
  • Facilitated program development and launch via strategic resources allocation.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Performed assessments to determine individual limitations and strengths.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained accurate records and documented client data in company databases.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Prepared patients for self-management and decision-making responsibilities.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Collaborated with social workers to support patients.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Made referrals to utilize community resources for resident's needs.
  • Helped individuals address disabilities and put together career plans.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Guided clients through transition to independent living within community.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.

Lead Program Support Assistant/Automated Data Processing Application Coordinator GS

New York Harbor Healthcare Systems
1 1 - 12.2010
  • Assisted customers with technical inquiries, providing detailed and accurate information about products and services.
  • Reviewed customer requests to determine the best course of action for resolution.
  • Managed service desk tickets, ensuring timely completion of tasks.
  • Provided telephone support to customers, responding to queries in a professional manner.
  • Coordinated with other departments to ensure customer satisfaction.
  • Identified areas of improvement within the organization's processes and procedures.
  • Developed user guides and training materials for new employees.
  • Conducted end-user training sessions on software applications and hardware devices.
  • Performed troubleshooting activities to diagnose system issues and implement solutions quickly.
  • Maintained records of customer service interactions using CRM software systems.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Researched technical issues reported by customers and developed appropriate solutions.
  • Supported users in setting up their accounts on various platforms such as email or social media.
  • Created reports detailing customer service metrics such as response times, number of calls handled.
  • Ensured compliance with company policies when dealing with customer inquiries.
  • Developed scripts for automated customer service responses to frequently asked questions.
  • Provided feedback on customer experience surveys as needed.
  • Encouraged customer loyalty through personalized service experiences.
  • Analyzed data from customer feedback forms to identify trends in complaints or suggestions.
  • Collaborated with team members on projects related to improving the overall quality of service provided.
  • Installed, updated and upgraded software and hardware to maximize uptime.
  • Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
  • Answered phone to respond to questions and route callers to appropriate employee.
  • Assessed inventory levels and materials usage, placing orders for new stock.
  • Created and maintained filing system for accurate records management.
  • Configured computers, peripherals and accounts, setting security level.
  • Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
  • Supported end-users by responding quickly to phone messages and following up on complaints.
  • Greeted visitors to welcome, provide directions and offer general information.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Coordinated multiple resources to complete projects on time and within budget.
  • Communicated technical processes in clear language to keep non-technical personnel informed and updated.
  • Drafted business correspondence to produce professional documents.
  • Met productivity goals by prioritizing tasks, using internal resources and implementing [Task].
  • Authored technical procedure flowcharts to improve prioritization of project tasks.
  • Managed communications and correspondence during [Job title]'s absences to maintain workflows.
  • Sorted and distributed mail to specified recipient and sent outgoing mail on behalf of business.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Accounts Receivable Specialist

GS
1 1 - 01.2008
  • Reviewed and verified accuracy of invoices and account balances.
  • Processed payments, refunds and adjustments to customer accounts.
  • Analyzed customer payment trends and credit worthiness.
  • Prepared monthly statements for customers.
  • Researched past due accounts and initiated collection efforts in a timely manner.
  • Collaborated with sales department to ensure accuracy of billing information provided by customers.
  • Maintained organized records of all customer accounts receivable activity.
  • Reconciled discrepancies between customer payments and invoices due.
  • Created reports on Accounts Receivable performance for management review.
  • Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
  • Responded promptly to customer inquiries regarding their account status or payment history.
  • Verified the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.
  • Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
  • Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
  • Initiated contact with external auditors as needed during annual financial audit processes.
  • Performed daily cash application functions accurately and efficiently.
  • Developed strong working relationships with internal stakeholders such as Sales, Credit and Collections, Treasury, Tax Departments.
  • Recommended process improvements that increased efficiency in Accounts Receivable operations.
  • Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
  • Utilized specialized software systems for tracking customer accounts receivables activity.
  • Assisted in developing policies and procedures associated with Accounts Receivable activities.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Generated, mailed and monitored invoices.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Processed new customer forms to set up accounts in system.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
  • Maintained accounting records by performing routine calculating, posting and verifying duties.
  • Prepared and submitted accounting documents and reports for review, authorization and processing.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Assisted in streamlining accounts receivable process by identifying areas for performance improvement.
  • Activated contracts and set up installment billing plan to generate on-time payments.
  • Posted revenues by verifying and entering transactions from lock box and local deposits.
  • Generated reports to offer exposure and risk guidance to functional counterparts and facilitate audits.
  • Received and recorded cash, checks and transfers.
  • Matched orders with invoices and recorded required information.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Reconciled or entered report discrepancies found in financial records.
  • Reconciled computer reports with manually maintained ledgers.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Prepared and processed payrolls.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Monitored loans and accounts payable to confirm payments are current.
  • Performed bookkeeping and accounting consulting services.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Handled bi-weekly payroll services for [Number] employees.
  • Classified and summarized financial data to compile and enter in financial records
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Calculated income and social security tax deductions.

Medical Support Assistant GS

New York Harbor Healthcare Systems
1 1 - 09.2006
  • Greeted patients and visitors, verified patient information and scheduled appointments.
  • Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
  • Assisted medical staff with patient care, including taking vital signs, drawing blood, administering injections and collecting specimens.
  • Provided assistance to physicians during examinations by retrieving medical supplies and instruments.
  • Maintained cleanliness of exam rooms between patients visits by ensuring that all equipment is sanitized properly.
  • Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
  • Assisted in the discharge process of patients from the hospital or clinic by providing instructions on follow-up care and medications prescribed.
  • Processed incoming lab results into patient's electronic health record system for physician review.
  • Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
  • Prepared referral letters for specialist consultations following established protocols.
  • Scheduled surgeries and procedures according to departmental policies and procedures.
  • Updated patient demographic information in the EHR system upon verification of accuracy.
  • Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
  • Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
  • Processed payments received from patients or insurance companies accurately and timely.
  • Managed inventory levels of medical supplies in order to restock when needed.
  • Assisted with coding medical bills before submission to insurance companies.
  • Collected co-payments from patients at time of service according to established guidelines.
  • Verified accurate patient demographic and insurance information to enter into electronic medical system.
  • Answered telephone calls, recording accurate messages and relaying to designated staff.
  • Communicated pertinent information and potential problems to physicians and nurses.
  • Entered codes, based on diagnosis to maintain accuracy for billing department.
  • Collected patient vital signs, weight, chief complaints and pain assessment.
  • Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled appointments for patients via phone and in person.
  • Incorporated outside records into charts and EHR.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Educated patients about medications, procedures and physician's instructions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Handled general office duties to support administrative staff during peak hours.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Administered medications under physician's supervision.
  • Processed orders for medical supplies and lab equipment.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Contacted medical facilities to schedule patients for admission.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Billing Information Specialist

Genzyme Genetics
08.2002 - 04.2005
  • Developed and maintained databases of information related to projects, products and services.
  • Analyzed data to identify trends, patterns and relationships in support of management decisions.
  • Researched, evaluated, and synthesized complex information from a variety of sources.
  • Created detailed reports on data analysis findings for senior management review.
  • Provided technical assistance in the development of user-friendly interfaces for database access.
  • Identified areas where existing processes needed improvement and developed strategies to address them.
  • Prepared presentations illustrating data analysis results for internal stakeholders.
  • Designed surveys to collect customer feedback regarding product performance.
  • Generated automated notifications when critical thresholds were exceeded or met.
  • Conducted periodic reviews of system performance metrics to ensure accuracy and reliability.
  • Performed regular maintenance tasks on databases including backup and recovery operations.
  • Assisted users with troubleshooting issues related to accessing or manipulating data within the system.
  • Implemented new software programs as required by organizational needs.
  • Utilized scripting languages such as SQL, HTML, CSS, JavaScript for creating web applications.
  • Monitored usage statistics to ensure optimal utilization of resources.
  • Developed training materials for end-users on how to use the system effectively.
  • Maintained an up-to-date inventory of hardware used in the organization's IT infrastructure.
  • Responded promptly to requests from customers seeking technical advice or assistance with using the system.
  • Collaborated closely with other members of the IT team in developing new solutions that meet business requirements.
  • Recommended changes in policies and procedures based on analysis of collected data points.
  • Provided ongoing support to users having difficulty understanding or working with the database platform.
  • Applied federal, state and organizational policies to information technology operations.
  • Created historical records by documenting system changes and revisions.
  • Presented technical and non-technical information to peers, managers and executives; working collaboratively across large enterprises and industry sectors.
  • Worked with users and support teams to troubleshoot reported problems.
  • Developed and streamlined database by conferring with analysts and programmers to code and retrieve data.
  • Analyzed program design and logic, making recommendations to support development of new or enhanced systems.
  • Assisted in design, implementation and improvements of software training programs.
  • Prepared reports by collecting, analyzing and summarizing research information.
  • Collaborated with software development teams to make significant functional enhancements to system.
  • Established and revised database by conferring with analysts and programmers.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Coordinated pick-up and delivery of express mail services.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Collated, bound and stored computer-generated reports.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Used company badging system to create badges for new employees and visitors.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Scheduled appointments and maintained and updated appointment calendars.

Immediate Supervisor

Columbia Presbyterian Medical Center-ER
New York, NY
06.2002 - 08.2002
  • Chief of Volunteer Service
  • Volunteered in the Emergency Room (ER) at Columbia Presbyterian Hospital to enhance my knowledge and understanding of medical terminology and obtain experience in patient care and in the medical field
  • Provided basic patient care, which included, but was not limited to the following: assisting patients and/or their families with completing insurance and hospital forms, answering basic questions that pertain to treatment and hospital policies or procedures, transporting patients to and from medical appointments, assisting patient with dressing, undressing and preparing for medical examinations and appointments, contacting patient’s family and/or friends to inform them that the patient was in the ER, and other patient care duties as assigned.

Billing Assistant/Medical Biller/Medical Administrative Assistant

Job Placement Agencies
08.2001 - 08.2002
  • Processed and submitted invoices for payment in a timely manner.
  • Reconciled accounts to ensure accuracy of billing information.
  • Researched discrepancies between customer invoices and payments received.
  • Assisted with month-end closing procedures related to billing activities.
  • Prepared monthly reports summarizing billing data.
  • Managed customer accounts and updated records as needed.
  • Monitored collections activity and maintained contact with customers regarding overdue payments.
  • Responded promptly to inquiries from internal and external customers regarding billing issues.
  • Generated customer statements on a regular basis.
  • Entered new customer information into the system, including credit limits and payment terms.
  • Verified accuracy of invoice calculations before submitting them for approval.
  • Collaborated with other departments to resolve any discrepancies in billing data or documentation.
  • Maintained accurate records of all transactions processed within the billing system.
  • Followed up on unpaid invoices to ensure timely collection of payments due.
  • Communicated effectively with vendors concerning payment status updates or changes in terms and conditions of services rendered.
  • Analyzed financial documents such as contracts, purchase orders., to determine appropriate pricing structure for each transaction.
  • Developed relationships with key contacts at assigned clients to facilitate smooth communications throughout the billings process.
  • Assisted in developing and implementing policies and procedures related to billing activities and processes within the organization's accounting department .
  • Ensured compliance with applicable laws, regulations, and standards relating to billing operations.
  • Generated ad hoc reports upon request by management team members or other stakeholders.
  • Generated and sent invoices, reminders and notices to customers and third parties.
  • Organized, opened and filed incoming mail.
  • Reached out to customers and paying entities to seek current and late payments.
  • Tracked department financial data using [Software Program].
  • Handled over [Number] [Timeframe] payments and refunds.
  • Managed numerous client accounts to track and collect money owed.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Worked with team members and leadership to identify and develop process improvements.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Investigated and resolved issues to maintain billing accuracy.
  • Leveraged integrated billing software to submit accurate claims.
  • Reviewed vendor documentation to comply with payment guidelines.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Managed account receivables to maintain payments within net terms.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Collected, posted and managed patient account payments.
  • Processed invoice payments and recorded information in account database.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Executed account updates and noted account information in company data systems.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Developed strong professional rapport with vendors and clients.
  • Gathered information to produce accounts payable reports for review.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Reconciled codes against services rendered.
  • Reconciled financial accounts using [Software program] software.
  • Prepared and posted weekly payments to vendors and suppliers.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Maintained historical records by microfilming and filing documents.
  • Reviewed legal claims for accuracy and issues.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Generated reports in order to track payments due from insurance companies or other third party payers.
  • Submitted electronic claims to various insurance carriers.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Performed daily reconciliation of accounts receivable with payment postings on the computer system.
  • Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
  • Created monthly aging reports to identify delinquent accounts for review by management team.
  • Collaborated with managers to develop strategies for improving revenue cycle processes.
  • Provided training and support to new staff members regarding billing processes.
  • Ensured compliance with HIPAA guidelines when handling confidential patient information.
  • Maintained accurate records of all billing activity in accordance with departmental standards.
  • Prepared detailed financial reports as requested by management team.
  • Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
  • Processed refunds requests timely and accurately according to established protocols.
  • Completed and submitted appeals for denied claims.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Submitted appeals using provider portals and phone communication.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Reviewed claims for coding accuracy.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Handled billing, waivers and claims for private and commercial clients.
  • Input details into accounts and tracked payments.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Leveraged EMR software to post payments received for medical services.
  • Organized information for past-due accounts and transferred to collection agency.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Greeted patients, verified insurance coverage and collected copayments.
  • Entered patient demographic information into the Electronic Health Records system.
  • Verified accuracy of medical codes on claims prior to submission.
  • Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
  • Processed referrals from primary care physicians and specialists as needed.
  • Maintained a filing system for patient records and physician orders.
  • Ordered office supplies and maintained inventory levels of medical supplies.
  • Assisted with scheduling diagnostic tests such as X-rays, MRIs, CT scans., when requested by physicians or nurse practitioners.
  • Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
  • Assisted with coding medical records using ICD-10 coding standards.
  • Scanned documents into EHR systems according to established protocols.
  • Compiled statistical reports related to patient visits and procedures for management review.
  • Retrieved lab results from outside laboratories and entered them into EHR systems.
  • Conducted monthly audits of patient files to ensure accuracy of documentation.
  • Provided administrative support to clinical staff as needed.
  • Coordinated meetings between physicians and other healthcare professionals.
  • Processed incoming mail such as invoices, payments and correspondence.
  • Created spreadsheets in Excel for tracking purposes.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Confirmed patient information, collected copays and verified insurance.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Verified insurance coverage, obtained preauthorizations and updated charts in [Software].
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Directed patient flow during practice hours, minimizing wait times.
  • Updated patient accounts and information daily.
  • Compiled physical and digital documents, charts and reports.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Documented and responded to incoming correspondences to address questions.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Maintained current, organized and efficient office inventories.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Updated group medical records and technical library to promote smooth office operations.
  • Gathered information to file appeals for [Type] denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Maintained confidentiality of records relating to clients' treatment
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Ordered and maintained supply inventory for medical office.
  • Completed relevant insurance and other claim forms.
  • Interviewed patients to complete case histories and intake forms.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Arranged hospital admissions for patients as required.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Registered patients and scheduled appointments.
  • Scheduled radiology exams for patients.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Administrative Assistant

Oxford Health Plans
02.2001 - 08.2001
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Developed project plans for various tasks assigned by upper management.
  • Monitored progress on projects assigned by upper management.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Service Consultant

Southwestern Bell/Pacific Bell
01.1998 - 12.2000
  • Served as Team Leaders for the Texas Extended Hours Center – C Team in which my duties and responsibilities included providing administrative support to managers and senior level management officials, and conducting employee training to new and current employees on sales and promotions
  • Advised clients of new service policy procedures and updates, handled customer complaints, reviewed and adjusted accounts, and assisted clients with billing issues
  • When needed assisted managers with facilitating meetings and visiting field offices.

Loan Officer/Banking Consultant

Bank One
02.1997 - 01.1998
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Counseled clients on debt management and repayment plans.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Negotiated terms and conditions of loan contracts.
  • Verified accuracy of loan documents prior to approval.
  • Approved or denied loan applications based on established guidelines.
  • Assisted in the development of new products and services for loan customers.
  • Conducted risk analysis to identify potential losses associated with certain loans.
  • Prepared reports detailing loan portfolio performance metrics.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
  • Monitored changes in relevant federal regulations related to lending practices.
  • Provided customer service support throughout the entire process from application through closing.
  • Performed quality assurance reviews on all closed loans for compliance purposes.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Identified opportunities for cross-selling additional products and services.
  • Participated in community events to promote bank's consumer lending services.
  • Processed payments received from borrowers in accordance with established policies and procedures.
  • Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
  • Attended periodic training sessions related to consumer lending operations.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Tracked and managed new leads and followed up on referral business.
  • Performed daily maintenance of loan applicant database.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Updated client account information and records in company databases.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Identified valuable solutions for customers with credit problems.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Collaborated with company teams to expedite loan approval processes.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Developed loan contracts and explained contract terms to clients.
  • Located and suggested loan packages that met client needs and priorities.
  • Set up debt payment plans based on client credit, income and assets.
  • Developed and recommended personal or commercial loan packages for clients.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Developed and implemented strategies to improve customer service in the banking sector.
  • Conducted research into new banking products and services to increase customer satisfaction.
  • Provided advice and assistance to customers on financial planning, budgeting, investments, mortgages, loans, insurance and other banking services.
  • Analyzed customer data to identify areas of improvement for banking operations.
  • Researched competitors' products and services to ensure competitive advantage for the bank.
  • Assisted customers with opening new accounts and applying for loans or credit cards.
  • Prepared reports on customer feedback and recommendations for product development and improvement initiatives.
  • Advised clients on investment options such as stocks, bonds, mutual funds., according to their risk tolerance levels.
  • Monitored daily transactions and ensured compliance with applicable laws and regulations pertaining to banking activities.
  • Evaluated loan applications based on creditworthiness criteria set by the bank.
  • Created marketing materials such as flyers and brochures to promote various banking products and services.
  • Identified opportunities for cross-selling of different products within existing client base.
  • Developed strategies to reduce operational costs while maintaining high quality standards.
  • Maintained relationships with key stakeholders through regular communication.
  • Generated leads through networking events, referrals and cold calling prospects.
  • Developed training programs for staff members in order to enhance their knowledge about banking procedures and processes.
  • Provided support in developing policies related to financial management and risk management.
  • Managed day-to-day operations of the branch including staffing schedules and customer service issues.
  • Reviewed customer portfolios regularly in order to identify any potential risks or opportunities for growth.
  • Participated in audits conducted by external agencies and regulators related to banking activities.
  • Helped customers understand and use mobile applications and online banking.
  • Assisted customers by answering banking questions and recommending solutions.
  • Advised customers on bank products, services and financial planning options.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Reconciled cash and checks against computer records at end of shift.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Completed daily cash balancing and operated ATMs.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Modified, opened and closed customer accounts.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Tracked payments, account updates and customer interactions.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Researched account information regarding loans and deposits.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Achieved or exceeded personal sales goals on consistent basis.
  • Put together and executed loan documents.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Customized products and services to meet specific banking requirements.
  • Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
  • Met with new clients and completed pre-qualification procedures.
  • Built positive relationships with realtors to produce client referrals.
  • Devised targeted solutions for various customers and offered deposit, lending and investment services.
  • Researched and resolved open items and deposit issues.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Developed and oversaw events to bring in customers and promote products.
  • Determined whether members met eligibility requirements for new services.
  • Set up new and regularly serviced existing accounts to bring in maximum revenue.
  • Processed general ledger tickets for expenses and fee income.
  • Reviewed business packages and offered expert advice.
  • Generated leads with [Software] and developed sales funnels.
  • Developed asset protection strategies for clients.
  • Met needs of high net worth individuals looking to manage at least $[Amount] in assets.
  • Managed total investment portfolio worth in excess of $[Amount].
  • Brought in more than $[Amount] in [Year].
  • Developed and maintained relationships with customers and assisted in generating sales opportunities.
  • Built positive and productive customer connections to drive consistent sales.
  • Discussed client financial options to keep customers informed regarding transactions.
  • Analyzed customer requirements and recommended efficient investment products.
  • Acted as buyer or seller representative when arranging sales.
  • Stayed up-to-date on [Type] marketplace trends and researched items in detail.
  • Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
  • Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
  • Completed sales order tickets and processed client-requested transactions.
  • Bought or sold stocks, bonds and commodity futures on behalf of investment dealers.
  • Made bids and offers to buy or sell securities.
  • Developed excellent rapport with custom builders to expand opportunities for growth.
  • Forecasted generation costs, market prices and demand to make accurate trading decisions.
  • Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
  • Applied strict company and regulatory standards when producing contracts and documentation.
  • Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
  • Investigated financial resources and creditworthiness.
  • Delivered presentations to key decision makers and offered financial recommendations.
  • Developed solutions to meet market gaps and drive company sales.
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.
  • Prospected and partnered with interested parties to develop investment plans and served as financial management advisor.
  • Negotiated contracts for improved pricing and terms of business with suppliers.
  • Researched current [Type] market to identify information needed for sales presentations.
  • Worked collaboratively with stakeholders to discuss new projects, supplies and initiatives for determining impact on purchasing and production activities.
  • Developed new practices to increase efficient delivery of commodities and product process compliance.
  • Managed supplier relations in accordance with company policies to drive supplier selection.
  • Cultivated relationships with suppliers, negotiating contracts for new commodity sources.
  • Performed complete audit of each mutual fund to identify highest possible results.
  • Developed and oversaw hedging services from conception through execution.
  • Assembled purchase orders after final negotiations with selected suppliers.
  • Supported product change requests to communicate impact on capacity plans.
  • Verified completion of legal formalities prior to closing dates through research and [Type] process.
  • Executed financial due diligence and created valuation model to establish enterprise value and purchase price.
  • Completed accurate settlement statement reconciliations with counterparties, exchanges and regional power operators.
  • Balanced energy distributions between trading hubs and generation points.
  • Supported sourcing initiatives with cycle time reduction and product cost out.

Banking Consultant

Bank of New York
Richardson
09.1995 - 02.1997
  • I provided guidance, direction and assistance to new and existing customers with regards to new accounts, bonds, safe deposit boxes, loans and other financial investments
  • Reviewing Federal Reserve and other financial documents for accuracy and completeness was my daily duty
  • Opened, processed and closed personal and small business accounts, loans and other financial investments, and entered data into the bank’s computer system for special accounts
  • When required opened and closed the banking facility
  • Handling various types of financial transactions such as, processing deposits and withdrawals, cash advances, cashier checks and money orders, and performed daily inventory of the vault as well as trained new and current employees on banking consultant duties.

Bank Teller, Immediate Supervisor

First Interstate of Texas, Deanna Collins
Houston, TX
11.1994 - 09.1995
  • 6800
  • As a Bank Teller, my duties and responsibilities included the following: processing new accounts (saving and checking), loans and financial investments, answering questions pertaining to personal and business accounts and banking policies and procedures, entering financial data into the bank’s computer system, handling all types of cash transactions, conducting daily inventory for the vault and performing other administrative duties as assigned.

Immediate Supervisor

Regina Pierce
New York, Brooklyn, NY
  • Dr
  • Garth H
  • Ballantyne
  • New York Harbor Chief of Surgery (706) 830-2025
  • Currently, I assist the New York Harbor Chief of Surgery at various campuses, as his Surgical Service expert and support
  • From 2/28/17 through 6/28/17, I also assisted the Medicine/Primary Care Service as the Acting Administrative Officer and all duties assigned
  • During that time, I was the Point of Contact/liaison, for the VA and community partners/agencies
  • On a daily, monthly and quarterly basis I gathered and utilized statistical data to make decisions for improvement of the services
  • Helped community partners/agencies understand the VA policies and procedures
  • Communicated recommendations regarding the OR, transfer and travel of veterans
  • I provided in a professional manner, clinical, counseling, advice, guidance and emotional support to staff, veterans and their families as needed
  • Served as an administrative committee member as assigned for meetings and participate and met peer and case reviews
  • I still handle all the above for NY Harbor Surgical Service
  • I'm the appointed NYU Neurosurgery, Perfusionist & Vascular Contracting Officer Representative for the Surgical Service and I implement the contracting methods and principles to complete processes
  • I assist and advise the Chief of Service and organize the changes needed to be made within the service and I lead in the process of improvement within the Surgical Service
  • On a daily basis, I help produce analytical reports, translate data to management, and develop tools to assist managers in utilizing data and reports, while working on time sensitive projects
  • I’ve been appointed as the Contract Coordinator for the Perfusionist and a Controlled Substance Officer for the Surgical Service
  • I maintain the clinical information processes, health records and associated software, by extracting, analyzing, tracking and providing the necessary data for patient care within the service
  • I extract data from the Data Warehouse, VISTA, CPRS, FileMan, Intranet and Internet and any other avenue of resources to ensure the effectiveness of patient care in the Surgical Service and VHA facility
  • Consult with various persons and departments such as Section Chiefs, Executive Office, and Chief of Staff, VISN/Facility Staff to organize and facilitate meetings, provide solutions for the facility and veterans needs
  • The COS, trust me to independently evaluate, review and troubleshoot the needs of the Surgical service and patient care
  • I oversee the information related to patient care from the Patient Representatives and Quality Management Service and I assist patients with their care by contacting the Clinical Team for a resolution
  • As a Practice Manager, I am responsible, and I support the development, testing, maintenance and support of software, developed instructional materials for residents and staff at all levels and trained them on materials as well as software to ensure a successful outcome for patient care
  • I've collaborated, initiated and participated in complex and competing activities such as the Surgical Subcommittee, Surgical Section Chiefs, Surgical Quality Workflow Management, Surgical Workflow Committee, Consult Committee, Automated Data Processing Application Coordinator, implement the Six Sigma for Lean Projects and presentations, National Clinical Call, Data Validation, New Resident Incoming, Advance Clinical Access and Records Management meetings
  • On a weekly basis, I meet with the Case Managers for each subspecialty to review their clinic areas and to resolve, if any, clinical and patient care needs
  • I have assisted and attended meetings with the Associate Director and other senior leaders with the planning, coordinating and conducting walk-through meetings for re-establishment of the Surgery Clinics at the Manhattan Campus following super storm “Sandy”
  • While rebuilding from the storm, I’m participating with top management in developing and implementing long and short-term policies and plans and I keep the Chief of Service apprised of all phases of operations and briefs him on problems in which he must render a decision
  • I am responsible for implementing and reviewing complex projects such as “Picis,” Essentris, SQWM (Brooklyn campus) and other requested projects
  • I regularly represent the Chief of Service in dealing with a wide range of people including VA officials and staff at all levels
  • I provide on-site supervision, direction and coordination with regards to the activities of the Surgical Service at the Manhattan Campus, to ensure that overall broad goals and objectives are realized and that the service runs smoothly
  • Provide information and advice to the Chief of Service, necessary for budgeting, staffing, and overall planning and actively participant in the decision-making process of the surgical service
  • I have acted as Administrative Office for the Surgical Service, such as advising, supervising, coordinating, providing policies and procedure and SOPs to assistance the staff
  • I have made certain Chief of Service decisions in his absence
  • My current position as a Program Specialist, I serve as a Practice Manager for the Surgical Service, I have a leadership role in the Surgery Office and serve as a TMS (Talent Management System) supervisor and Point of Contact
  • I am a liaison between the Chief of Surgery, New York University, Bellevue, the Surgery Office and assist in the training of the attendings, clerical staff and residents
  • My day-to-day duties/tasks are to provide on-site direction to all services with regards to administrative matters that impact daily operations and support the Section Chiefs
  • In addition, I serve as the resource person/coordinator for implementing Advanced Clinical Access (ACA), principles to improve the performance of these subspecialties and any other future surgical sub-specialties monitored by performance measures set forth by the VISN and/or National
  • I manage complex administrative functions and the coordination of the diverse activities for the Surgical Services, which includes ensuring an effective and efficient clinic scheduling system
  • I manage the administrative workload appropriately to ensure that the priorities, commitments and program goals of the surgical specialties are completed and carried out in a timely manner
  • I develop specific instructions and procedural guidelines for assigned programs
  • Conduct special projects or studies to analyze, evaluate, and provide recommendations on administrative programs or issues
  • My assignments include time studies, internal self audits and surveys
  • I serve on Surgical Systems Redesign teams as assigned or needed
  • I coordinate training programs for the clerical staff ensuring that the scheduling of clinic visits follows all applicable VA Directives
  • I identify training needs of employees who may need additional training with regards to technical information, new initiatives and/or updates in the computer system
  • Assist with educating clerical and clinical staff within Surgical Service about ACA principles
  • Manage the operating schedules developed by the ophthalmologists, ENT, Plastic Surgeons and other Surgical Service staff, to minimize cancellations and no-shows
  • Provide support in obtaining equipment and supplies for the service
  • Coordinate and verify the need for Fee-Basis services prior to them being processed by the surgery office
  • Work independently and respond to requests for information and support from all levels of the organization, including senior level managers
  • Ensure that systems are in place to maintain privacy, confidentiality and security of patient and client data
  • Assist in monitoring provider efficiency/productivity
  • Serve as a liaison with Fee-Basis surgeons and the fee-basis staff
  • Validate documentation, billing and time, and attendance issues
  • I have a leadership role in monitoring performance measure data (e.g
  • ACA, EPRP (External Peer Review Program) for areas including, but not limited to the following: Ophthalmology, ENT, urology, orthopedic, and podiatry and plastic surgery clinics, identifying problems in performance and data integrity and working with the respective services\teams to develop corrective actions
  • I work in conjunction with the HAS (Health Administration Service) Lead Clerk and initiate and facilitate interdisciplinary projects to improve clinic performance
  • Ensure that there are effective systems for rescheduling outlier appointments and reminding patients of appointments
  • Also, ensure that all the consults are reviewed to determine their status
  • Establish and implement new changes to office procedures to support the program goals of the surgical specialties
  • I setup clinics and closely monitor clinic profiles to maximize clinic efficiency and facilitate updating billing/financial data
  • Works closely with the Chief of Surgery, A.O., and Surgical Section Chiefs to participate in and comply with VISN 3/ACA strategic planning activities
  • Actively participates on various committees, conference calls and councils to assure communication and coordination of ACA related activities
  • Assure compliance with all ACA mandates, directives, performance measures, etc
  • Works with the surgical staff to facilitate incorporation and implementation of ACA principles into performance improvement activities particularly related to timeliness (access), EPRP, patient satisfaction, administrative efficiencies, utilization management and inpatient workflow processes
  • Ensure compliance with applicable quality assurance, accreditation program and local policies
  • Report progress in ACA implementation and assists Chiefs in the implementation when appropriate
  • I have knowledge of all computer software located within the service and help users
  • Maintain current knowledge of changes in all applicable software applications (e.g., appointment scheduling and surgical packages) as well as new technology available to users; evaluates the effects of changes in software and benefits of new technology as it relates to the Surgery Service
  • I serve as a back-up for the primary surgical ADPAC (Automated Data Processing Application Coordinator) as a liaison between IRMS (Information Resource Management Service) and the Surgical Services; is responsible for the planning and direction of the implementation of appropriate software packages that automate clinical and scheduling functions within the surgical services; resolves difficult and highly complex problems throughout the service; is responsible for coordinating the collection of data for special information studies, surveys and questionnaires
  • Coordinate the collection and validation of data that is reported through the scheduling and Surgical Software Packages and ensure that the data transmitted to the Coding Department is accurate and complete
  • I monitor the use and users of the software packages, which requires me to do ongoing management of menus and codes, as well as utilizing the information collected by the software package to generate and review all reports that are requested pertaining to this data
  • I’m responsible for the orientation of staff of all levels (medical students, residents, and attending physicians, as well as clerical staff) primarily but not limited to all the NY Harbor Surgical sub-specialists to the software and additionally responsible for refreshing staff as required
  • I’m also responsible for the training of new, non-clinical staff that might also need access to the software
  • I also perform other duties as assigned.

Supervisor

New York Harbor Healthcare Systems
Brooklyn, NY
  • Of Mental Health Service (718) 836-6600 ext
  • 3733
  • My daily duties and responsibilities as a Lead Program Support Assistant, was to assist the Administrative Officer of the Mental Health Service, delegate authority in various degrees, coordinated day-to-day operation of the clerical staff, distribute and balance the workload among employees
  • Enter New Person File providing for entry of the completion of the Cyber security & Privacy training is required before an individual is given computer access
  • Follow-up on the credentialing status and processing of all new interns, residents and fellows
  • I do training Requests such as SF-182 - Request for Educational Support, Copy of Program Description and if funded by another source, email or documentation stating who will be funding
  • Assist clerical staff with printing out routing slips, TEMPO, conference calls, send sensitive information in a secure manner, ensure that clinic using Recall system is being utilized properly (when used), and correct and create spreadsheets for the Desired Date Error & Outliers Errors
  • I supervise the program support staff, monitor pending consults, gathered & utilized statistical data for Brooklyn and St
  • Albans and ensure that MH clerical staff uses the proper telephone etiquette
  • At least once or twice a week I would visit the MH/Domiciliary in St
  • Albans, to make sure that everything was running smoothly with the staff, veterans and their families
  • I also monitor the MHS budget (CP 551), make coverage schedules, new provider/person class, pay period exceptions, vesting, delegate and schedule workload, give computer access for all new clerical, AO, Psychiatrist, Psychologist, Addiction Therapist and Health Science Specialist, update New Person File in VISTA, coordinator with IRM setting up new share drives and educate clinicians with using the IMed Consent in CPRS
  • Assist Mental Health Staff with accessing Outlook, Vesting Report, setup share printers, educated clerical staff with avoiding new patient outliers and desired date errors, update VISTA with training dates updates for all students, interns, residents, fellow, HSS and Psychologist, process access codes for Psychiatrist, Psychologist, Health Science Specialist, Addition Therapist, Clerical Support, Psychology Extern and Intern and interns, residents and fellows and print and distribute Quarterly Menu Management Review Report
  • Ensure that clerical support staff process the telephone notifications to patients for clinic cancellation/rescheduling, setup conference calls, ensure Mental Health Clerical Support staff adhere to the Network Director Performance Measures “Missed Opportunities”, NPF Security/Privacy Training Access and all Mandatory Trainings are done, LMS Coordinator and assist new clinician with DSS Treatment Planner
  • Assure timely accomplishments of assigned workload and make clerks have enough work to keep busy, keep in touch with the status and progress and make day-to-day adjustments in accordance with established priorities and estimate and report on expected time of completion of work and maintain records of accomplishments and time expended and prepare production reports
  • I instruct employees in specific tasks and job techniques and make written instructions, reference materials and supplies, give on the job training to new employees, maintain current knowledge and answer questions of other employees on procedures, policies, directives, etc
  • And obtain needed information or decisions from supervisors of problems that come up
  • Check on work in progress or spot check work not reviewing, review-completed work for sequence, procedures, methods and deadlines that have been met, amend or reject work not meeting established standards, monitor working conditions, inform employees of available services and employee activities, resolve simple informal complaints of employees and report to supervisor on performance, progress and training needs of employees and behavior problems
  • I provide information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs, perform work related to the practical and technical aspects of the office, perform variety of miscellaneous duties and responsibility that provide continuity and efficiency of clerical and administrative office operations and procedures
  • Assist the Administrative Officer/Mental Health Service in evaluation of space requirements and projected needs for the service, assist the AO/MHS in some duties related to recruitment and utilization for personnel for the MHS
  • Assist in coordination and timely processing of paperwork, preparation of recruiting request, personnel recruitment, credential and privileging
  • Make initial appointments and reappointments of professional staff, make status changes, and resolve routine coverage needs for the professional and clerical staff
  • Coordinate with other services to ensure completion of approved projects, assist in training the clerical staff and will assist in reviewing procedures in the MHS and review current administrative practices and procedures used by staff and making sure them consistent with the service and the New York Harbor Health System
  • Assist in developing new procedures to ensure workflow is effective and efficient, analyzes workflow to determine potential problem areas and make recommendations to correct these areas and to improve coordination between the various offices
  • Train staff in MHS administrative practices bring any deficiencies to the attention of the AO/MHS, ensures that all MHS workload is complete and accurately coded for credit and reimbursement
  • Validate workload using various VISTA reports on a timely basis each month, review provider, CPT, diagnosis codes and compliance, monitor external reports to assure workload is being reported accurately, serve as a Control Point Clerk, enter orders within the set limit, monitoring fund control points, and advising AO/MHS on potential budget deficiencies
  • I assist AO/MH and Associate Chief of Service/Mental Health Service with programming that provides a seamless continuum of care that addresses the needs of the veteran population, acts as a timekeeper for the service, updates leave calendar and informs Associate Chief of Service/Mental Health, deputy Associate Chief of Service/Mental Health Service, Section Chiefs, and AO/MHS of leave requests
  • I assist Veterans with administrative issues in resolving problems, and field calls from Patient Representative Office
  • Authorizes request for staff, residents, medical students, and physician assistants within Mental Health and assist with a variety of surveys to improve the efficiency the Mental Health Service
  • Serve as a credit card holder, follow activation instructions provided when credit card is issued, verify funds availability prior to making purchase and complying with single purchase and monthly cardholder limits placed on the card, inputting order into Integrated Funds Distribution, Control Point Activity, Accounting and Procurement (IFCAP), within one workday of purchase, reconciling payment charge from Purchase Card Program, contractor within the following time frames, reconciling charges within tolerance as established by the, financial Service Center and ensuring receipt of the goods ordered
  • Provide Approving Official applicable receipt records to enable certification of payment, maintaining appropriate receipt records, safeguarding the card, not allowing others to utilize the card, notifying Purchase Card Program Contractor, the Program Coordinator and Approving Official immediately if card is lost or stolen and resolving disputes with vendor, then disputing with Purchase Card Program Contractor
  • I also serve as an Automated Data Processing Application Coordinator for the Mental Health Service, in addition to the above my daily duties and responsibilities are as follows; acquire workstations and various computer equipment as needed, assist staff with problems that may arise, serve as a liaison with other Automated Data Processing Application Coordinators and Information Resource Management (IRM) to resolve computer and software problem solving, obtain new employee signatures on access agreement, enroll new employees into Computerized Patient Record System (CPRS), Veterans Health Information System Technology Architecture (VISTA), Dynamic Host Configuration Protocol (DHCP), Public Key Infrastructure (PKI) and train employees in the use of their Veterans Health Information System Technology Architecture Packages
  • Assist users in understanding the login-logoff process and information security, assist users in the basic understanding of the Windows operation systems, desktop functionality, and software applications, submit work orders for computer equipment repair and maintenance and prepare Informatics Advisory Board (IAB) request for new equipment as directed by the Care/Service Line Chief
  • In addition, I attend New York Harbor Healthcare Systems (NYHHS) and Mental Health monthly committee meetings pertaining to the Mental Health Service and Automated Data Processing Application Coordinator (ADPAC), assignments and or trainings for updates., of MCCF (718)

Accounts Receivable Specialist

Medical Center
  • Cost Fund, my duties and responsibilities include a variety of administrative and basic clerical functions
  • On a daily basis I process pre-certification claims, which includes but is not limited to the following: obtaining, reviewing and verifying patient personal information and medical history, and utilizing the ICD9 and CPT codes to determine if specific medically procedures are necessary, if a referral to other specialties is required, the number of visits authorized, and if co-payments or deductibles are required, and obtain authorization/approval codes
  • To ensure that the medical center receives correct payment I review claims for accuracy and completeness of information, and when necessary obtain additional and/or correct information
  • On a daily basis I communicate with HIP and other insurance representatives, which are usually registered nurses, to verify and/or obtain pertinent information, discuss and resolve inconsistencies or problems with a claim, clarify procedures and/or processing of claims and payments
  • I develop and prepare various types of documents and correspondence, such as memos, letters and excel spreadsheet to obtain information and/or provide statistical or other specific data to my supervisor, patients, medical staff or insurance providers
  • I have developed and prepared excel spreadsheets to provide statistical data and/or information to my supervisor for input for regular and special reports, meetings or submission to management
  • I review claims to determine if additional funding is being provided and if the claim amount needs to be adjusted
  • I have worked on several special projects in which I reviewed and processed claims and was able to obtain a large amount of money for the medical center
  • As results for bringing in the additional revenue for the medical center, I received two awards: “On the Spot” and “Special Contribution”
  • When necessary I have trained or explained procedures to co-workers.

Immediate Supervisor

Michelle Nelson
Brooklyn, NY
  • Supervisor of Medical Service (718)

Medical Support Assistant

  • At the Harbor Healthcare System, Brooklyn Campus, in addition to performing basic clerical duties, I did a variety of basic administrative functions which included but were not limited to the following: assigning and changing primary care providers, sending out no show letters, canceling or rescheduling clinic appointments, conducting supply inventory, training co-workers on various computer software programs, and advising supervisor of any changes in the Women’s Clinic
  • I worked with the various clinical teams to ensure that the Women’s Clinic and the other clinics that I covered ran smoothly and patients received quality medical care
  • I coordinated removal and/or fixing of office equipment and provided medical and personal information to staff members for patients requiring medical attention
  • I was officially assigned to the Women’s Clinic; however, when necessary I also covered the following clinics: POD’s A, C, D, E and F, 8E, and the Flu Shot Clinic
  • On a daily basis I utilized the following computer software packages and equipment: VISTA and CPRS programs, printers, modems, and the Internet
  • As a Medical Support Assistant within the Women’s clinic in addition to my regular duties and responsibilities, I performed the following: retrieved messages for clinics, escorted patients to other clinics, called for patient travel, contacted patients to remind them of their future appointments, scheduled consults for the Breast and GYN clinics, obtained supplies for special test for patients, handled administrative inquires that do not require clinical staff input; maintained files according to VA and Medical Service policies and procedures, answered patients questions on the demographics sheets and any general questions they may have had, and obtained and recorded patient’s weight and height
  • I provided support to patients and their family members whenever necessary
  • I also reviewed charts for test orders, results and follow up appointments, communicated special instructions or appointment information to patients, resolved or brought situations to medical staff’s attention and handled complaints or inquires from veterans that visited or called by resolving or referring them to the appropriate department.

Immediate Supervisor

IMPATH Inc
New York, Freeway, Houston, NY, TX
  • Miriam Conception
  • Supervisor of the

Billing Specialist

Genzyme Genetics/IMPATH Inc
  • I provided medical customer service for 75 clinical accounts, which included, but was not limited to the following: researching and verifying patient medical and billing information, reviewing clinical requisitions for accuracy and completeness, and utilizing various software packages (Impulse, Power Path and Bolton) to input data for pathology, hematology and oncology requisitions
  • I was a liaison between clients, patients and insurance companies, with regards to Medicare, Medicaid, Commercial billing and verification, and patient and or client payment verification
  • Collected and verified clinical and insurance information and processed bills for several accounts, and entered patient’s medical data (inpatient, outpatient and doctor’s office visit information), into the computer utilizing billing, patient and client accounts information and ICD9 codes
  • Interacted with and helped the Los Angeles and Arizona Departments, which included maintaining their clinical accounts, obtaining bills and clinical information, inputting doctor, hospital and insurances information into the computer system using the following software packages: Impulse, Power Path and Bolton
  • New employees were trained by me on processing and maintaining special accounts, which included collecting and inputting data into the computer system utilizing the various software packages and billing, and changes in the company’s policies and procedures
  • Developed and prepared Excel spreadsheets for staff meetings, reports, special accounts and special projects
  • Handled various special and confidential projects, such as sending the New York Accounts to Los Angeles to be verified, making sure that the team was informed of any changes that were made regarding clients, patient’s insurance information or the company, assisting management officials in any new changes in the company, and assuming additional duties in the absence of a manager.

Immediate Supervisor Supervisor

New York, NY
  • N/A
  • While attending school and seeking meaningful employment, I worked for various temporary job placement agencies
  • My assignments were within the medical field, and my duties and responsibilities included, but were not limited to the following: scheduling patients for appointments, assisting the doctor or nurse with examinations, medical billing, greeting patients, filing, faxing, answering phones, and processing patient receipts.

Immediate Supervisor Sylvia, Supervisor

1133 Avenue of the Americas
New York, NY
  • Provided administrative support to Executive and Commercial Account Managers, which included, but was not limited to the following: answering the telephone and forwarding calls to the appropriate management official, preparing and reviewing explanation of benefit documents, creating Excel spreadsheets for weekly and monthly reports, meetings, and client accounts, creating and preparing various types of correspondence and ordering supplies for the office
  • Provided employee training on processing and maintaining accounts, processed and maintained special accounts, handled billing issues and irate clients, and interacted with employer groups, brokers and members as it pertained to health care benefits
  • In addition to my regular duties, I also provided administrative support to Human Resources, the Underwriting Department and other matrix partners within the organization.

Immediate Supervisor Lillie

Barfield
Houston, TX
  • Coach Leader, Texas Extended Hours Center

Immediate Supervisor

Bell
Queens, NY
  • Sue Manzo (Deceased) (718) 229-5000
  • Duties and responsibilities included, but were not limited to the following: opening, processing and closing personal and small business accounts, loans and other financial investments, inputting data into the bank’s computer system for special accounts, and reviewing financial documents for completeness and accuracy
  • When required opened and closed the banking facility
  • I handled various types of financial transactions such as, processing deposits and withdrawals, cash advances, cashier checks and money orders, and performed daily inventory of the vault
  • When needed, I train new and current employees on banking consultant duties.

Education

Medical Assistant

Allen School
01.2008

Nursing

Kingsborough Community College, City University of New York
01.2007

Nursing

Borough of Manhattan Community College, City University of New York
01.2005

Nursing

Queensborough Community College, City University of New York
01.2002

Nursing

York College, City University of New York
01.2001

Business/Medical Assistant

Texas School of Business
01.2000

Business

University of Houston
01.1994

Surgery Quality & Workflow Manager (SQWM) Time Management Scheduling Personal Life with Work life -

James Madison High School
01.1992

Skills

  • ADPAC (Automated Data Processing Application Coordinator)
  • I am proficient in customer service, billing, precertification with regards to billing, and explanation
  • Of benefits, medical terminology, and administrative skills
  • I am proficient in VISTA, LMS, FileMan, PICIS, Essentris, CPRS, TMS, EES, Surgical Package, Microsoft Office (Excel, PowerPoint, Outlook and Word,), Dos 62, and Lotus 1-2-3, Impulse, Power Path, ICD9, CPT codes and Bolton
  • Performance Assessments
  • Group and individual instruction
  • Skill Development
  • Promotional planning
  • Marketing materials
  • Onsite tours
  • Eligibility Determination
  • Staff development expertise
  • Resource Management
  • Facility Management
  • Report Preparation
  • Human resources understanding
  • Financial Administration
  • Program Optimization
  • Vendor Management
  • Process Improvements
  • Expense Tracking
  • Training Coordination
  • Standard Operating Procedures
  • Report creation
  • Strategic Planning
  • Staff Evaluation
  • Office Administration
  • Project Management
  • Project Coordination
  • Campaign Development
  • Report Generation
  • Staff Development
  • Needs analysis
  • Sales Growth
  • Data management familiarity
  • Pipeline Maintenance
  • Program Management
  • Market research proficiency
  • Volunteer Management
  • Referral Coordination
  • Persuasive communication style
  • Scheduling proficiency
  • Team Oversight
  • Client Assistance Referrals
  • Money Management Assistance
  • Maintaining Client Records
  • Behavioral Management Planning
  • Collaboration and Teamwork
  • Microsoft Access
  • Implementing Client Care Plans
  • Customer Service
  • Attention to Detail
  • Relationship Building
  • Issue Reporting
  • Client Home Visits
  • Active Listening
  • Client Needs Assessments
  • Client and Family Interviews
  • Case Management
  • Interpersonal Communication
  • Mental Health Crisis Response
  • Youth Programming
  • Effective Communication
  • Crisis Intervention
  • Program coordination
  • Data Confidentiality
  • Advanced Directives
  • Decision-Making
  • Analytical Thinking
  • Cultural Sensitivity
  • Eligibility Requirements
  • Satori Alternative to Managing Aggression
  • Quality Assurance
  • Adaptability and Flexibility
  • Grounding Techniques
  • Client Intakes
  • Interpersonal Skills
  • Satori Alternative to Managing Aggression (SAMA)
  • Medical Records Review
  • Applied Behavior Analysis
  • Time Management
  • Behavioral Disorders
  • Community Outreach Programs
  • Heartsaver First Aid CPR AED
  • Application Processes
  • Professional Demeanor
  • Grant Writing
  • Discharge Planning
  • Crisis Prevention Intervention (CPI)
  • Case File Management
  • Heartsaver First Aid (First Aid)
  • Adaptability
  • Patient relationship management
  • Team building
  • Heartsaver First Aid
  • Reliability
  • Problem-solving abilities
  • Community Mental Health Programs
  • Housing resources
  • Analytical Skills
  • Excellent Communication
  • Educational Programs
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Interdisciplinary teamwork

Certification

I am a certified Medical Assistant (Phlebotomy, EKG) and certified in CPR. I am certified to type several words per minute. I am certified as a Fellow Mentor a Neurosurgery, Perfusionist and Vascular Contracting Officer Representative

References

References Joyce C. Irvin – (retired) 302 General Lee Ave Fort Hamilton, NY 11252 (W) (917) 273-4275 (H) (718) 848-3492 bigzine@aol.com Shirley Lawson – Computer Specialist 3757 Long Meadow Avenue Roanoke, VA 24017 (W) (540) 224-3951 (H) (540) 342-1116 slawson@carilion.com Iliana Gonzalez – Management & Program Analyst 800 Poly Place Brooklyn, NY 11209 (718) 836-6600 x6965 Iliana.Gonzalez@va.gov

Timeline

Billing Information Specialist

Genzyme Genetics
08.2002 - 04.2005

Immediate Supervisor

Columbia Presbyterian Medical Center-ER
06.2002 - 08.2002

Program Specialist/Practice Manager GS

New York Harbor Healthcare Systems
11.2001 - Current

Billing Assistant/Medical Biller/Medical Administrative Assistant

Job Placement Agencies
08.2001 - 08.2002

Administrative Assistant

Oxford Health Plans
02.2001 - 08.2001

Service Consultant

Southwestern Bell/Pacific Bell
01.1998 - 12.2000

Loan Officer/Banking Consultant

Bank One
02.1997 - 01.1998

Banking Consultant

Bank of New York
09.1995 - 02.1997

Bank Teller, Immediate Supervisor

First Interstate of Texas, Deanna Collins
11.1994 - 09.1995

Immediate Supervisor

Regina Pierce

Supervisor

New York Harbor Healthcare Systems

Accounts Receivable Specialist

Medical Center

Immediate Supervisor

Michelle Nelson

Medical Support Assistant

Immediate Supervisor

IMPATH Inc

Billing Specialist

Genzyme Genetics/IMPATH Inc

Immediate Supervisor Supervisor

Immediate Supervisor Sylvia, Supervisor

1133 Avenue of the Americas

Immediate Supervisor Lillie

Barfield

Immediate Supervisor

Bell

Medical Assistant

Allen School

Nursing

Kingsborough Community College, City University of New York

Nursing

Borough of Manhattan Community College, City University of New York

Nursing

Queensborough Community College, City University of New York

Nursing

York College, City University of New York

Business/Medical Assistant

Texas School of Business

Business

University of Houston

Surgery Quality & Workflow Manager (SQWM) Time Management Scheduling Personal Life with Work life -

James Madison High School

Lead Program Support Assistant/Automated Data Processing Application Coordinator GS

New York Harbor Healthcare Systems
1 1 - 12.2010

Accounts Receivable Specialist

GS
1 1 - 01.2008

Medical Support Assistant GS

New York Harbor Healthcare Systems
1 1 - 09.2006

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