Shashank Patel
Customer Service Representative
Portsmouth,VA
Summary
Results-driven candidate with successful track record of providing top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Dedicated Customer Service professional with knowledge of service delivery and understanding customer desires and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Management Assistant
Sunoco Gas Station
09.2020 - 08.2023
- Advised senior management on organizational development and change management initiatives.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Managed up to 50 customer food ordering a day in store or phone.
Store Management
Price Mart
02.2019 - 07.2019
- Worked with store Owner to prepare and monitor budget.
- Collaborated with store Owner to implement effective loss prevention strategies.
- Collaborated with store Owner to develop visually appealing promotional campaigns.
- Provided excellent customer care by responding to requests, assisting with product selection.
- Collected and maintained careful records of rental payments and payment dates.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Identified unsafe conditions and notified store Owner for correction
- Managed over 20 customer rentals a day.
Shift Manager
Tropical Smoothie Cafe
03.2012 - 02.2019
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Trained and supervised staff to expertly meet daily needs.
Education
Associate of Science - Social Sciences
Tidewater Community College
Norfolk, VA 08.2012 - 05.2014
Skills
Information Processing
Recordkeeping
Self Motivation
Drawer balancing
Customer Relationship Management
Bilingual in Hindi
Problem-solving aptitude
Goal Setting
Customer Relationship Management
Timeline
Management Assistant
Sunoco Gas Station
09.2020 - 08.2023
Store Management
Price Mart
02.2019 - 07.2019
Associate of Science - Social Sciences
Tidewater Community College
08.2012 - 05.2014
Shift Manager
Tropical Smoothie Cafe
03.2012 - 02.2019