Shashanna Jackson
Brooklyn
Summary
Assistant Store Manager with a proven track record at Hair Sulon, excelling in customer relations and inventory control. Enhanced sales by implementing strategic merchandising and fostering team development with S&D underground. Problem-solving skills to boost customer satisfaction. Team player and I believe in working together for successful environment.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Hair Sulon
03.2016 - 07.2022
- Developed staff schedules, optimizing labor resources to meet customer demand effectively.
- Implemented merchandising strategies, driving sales through effective visual displays and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interacted well with customers to build connections and nurture relationships.
Sales Associate
S&D Underground
06.2010 - 12.2015
- Developed strong customer relationships, enhancing client loyalty and satisfaction.
- Executed sales strategies, increasing product visibility and driving revenue growth.
- Trained new associates on sales techniques and product knowledge, fostering team development.
- Analyzed customer feedback to improve service delivery and address concerns promptly.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
Talk of the Town Restaurant Group
04.2006 - 10.2009
- Provided exceptional customer service by addressing inquiries and resolving issues
- Maintained cleanliness and organization of checkout area to enhance shopping experience
- Assisted in stocking merchandise, ensuring availability of products for customers
- Learned company policies and procedures to ensure compliance during transactions
- Collaborated with team members to streamline checkout processes and reduce wait times
- Adapted quickly to new technologies and system updates for improved efficiency
- Handled cash handling procedures accurately to minimize discrepancies
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Processed customer transactions efficiently using point-of-sale systems
Education
GED - Accounting And Finance
Erasmus Hall
Brooklyn, NYSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Inventory control
- Store organization
- Store opening and closing
- Pricing and markdowns
- Sales growth
- Goal setting
Timeline
Assistant Store Manager
Hair Sulon
03.2016 - 07.2022
Sales Associate
S&D Underground
06.2010 - 12.2015
Cashier
Talk of the Town Restaurant Group
04.2006 - 10.2009
GED - Accounting And Finance
Erasmus Hall