Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shashari Wynns

Bronx,NY

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Detail-oriented Porter with 2 years of experience in related roles. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety.

Overview

11
11
years of professional experience

Work History

Building Porter

Brickell 1st Luxe City Rentals
03.2020 - 07.2022
  • Completed sweeping, mopping and window-cleaning.
  • Cleaned and organized building areas as required.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Adhered to company safety regulations and OSHA requirements.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Revamped inspection, evaluation and approval or denial procedures.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management..

Concierge Agent

Panorama Tower
07.2015 - 03.2020
  • Greeted all residents and their guest, Answer calls professionally and assists callers with directions or instructions for the building
  • Received packages, Verify and record visitor, contractor and vendor information in company system
  • Handling requests from community residents, distributing mail, laundry and managing parking, commissioning handyman services, taking requests for repairs
  • Remedied issues quickly and effectively through Excellent active listening, conflict resolution and dynamic active Listening
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Complaint resolution prioritization
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Front Desk Agent/Receptionist

Tekelec
09.2010 - 01.2015
  • Meet and greet all visitors and deal with inquiries on the phone and face to face
  • Supply information regarding the organization to the general public and clients
  • Monitor visitor access and maintain security awareness
  • Provide general administrative and clerical support
  • Schedule appointments; maintain appointment either manually or electronically
  • Good communication skills offered assistance and answered questions to build rapport and retention
  • Used internal software to process reservations, check-ins and check-outs
  • Responded swiftly to client requests and other inquiries
  • Answered customer telephone calls promptly and appropriately handled needs
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.

Education

Audio Engineering -

SAE Institute of Technology
New York, NY
06.2014

High School Diploma -

Garner Magnet High School
Raleigh, NC
06.2009

Skills

  • Computer literacy
  • Fluent in spanish
  • Supply Inventory Management
  • Reading Comprehension
  • Positive Team Player
  • Productivity and Time Management
  • Trash Collection and Removal
  • Building Upkeep
  • Critical Thinking
  • Conscientious and Detail-Oriented
  • Facility and Site Cleaning
  • Scheduled Maintenance

Timeline

Building Porter

Brickell 1st Luxe City Rentals
03.2020 - 07.2022

Concierge Agent

Panorama Tower
07.2015 - 03.2020

Front Desk Agent/Receptionist

Tekelec
09.2010 - 01.2015

Audio Engineering -

SAE Institute of Technology

High School Diploma -

Garner Magnet High School
Shashari Wynns