Shashawna Ferguson-Mckoy

• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Answered high volume of phone calls and email inquiries.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Main backup support to the Manager, Operations – Asset Management.
• Point person for processing all new loan setup for the department.
• Process all payment requests and payment applications including vendor payments, debt service payments, interestreserve draws and disbursement of reserve funds to ourBorrowers. Ensure paperwork is timely with appropriate approvals.
• Handle all staff related items such as scheduling travel arrangements, maintaining the out of office calendars, meeting arrangements, faxing, scanning, and uploading documents, etc.
• Lead administrative person for the SVP, Asset Management including scheduling meetings and phone calls, preparing documents, maintaining files, communicating with staff, etc.

• Small commitment of one weekend a month and two weeks annual training.
• Provided leadership, delegation, and exceptional medical service in high-pressure situations.
• Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.

Arranged corporate and office conferences for c o m p a n y employees and guests.

• Interacted with customers professionally by phone, email or in-person to provide

information and directed ot desired staff members.

• Communicated corporate objectives across all divisions through regular

correspondence and scheduled status updates.

• Executed corrective actions when test controls were outside specified limits.