Shashawna Roark
Montgomery,TX
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
CAG Enterprises, LLC
Montgomery, TX
05.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays
- Served as central point of contact for all outside vendors.
Office Assistant
Maier Multi Services
Tomball
09.2016 - 05.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Expedited document processing with accurate data entry and timely filing
- Contributed to a positive work environment by fostering open communication among colleagues.
Administrative Assistant
DSI
Conroe, TX
12.2013 - 09.2016
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes
- Billed customers by sending statements and invoices via fax or email.
Education
Associate of Science - Marketing
Post University
Waterbury, CT01-2024
Associates of Business Management -
Lonestar
Conroe, TX05.2021
Skills
- Customer Service
- Time Management
- Computer Proficiency
- Scheduling/Calendar Management
- Invoice Processing
- Clerical Support
- Filing
- Mail handling
- Office Administration
- Relationship Building
- Multitasking and prioritization
- Multi-Line Phone Systems
- Advanced MS Office Suite knowledge
- Recordkeeping
- Social Media and Promotions
- Attendance records preparation
- Strong interpersonal skills
Languages
English
Full Professional
Spanish
Elementary
References
References available upon request.
Timeline
Administrative Assistant
CAG Enterprises, LLC
05.2018 - Current
Office Assistant
Maier Multi Services
09.2016 - 05.2018
Administrative Assistant
DSI
12.2013 - 09.2016
Associate of Science - Marketing
Post University
Associates of Business Management -
Lonestar