Shashi Ranjan Singh
Louisville,KY
Summary
A competent professional with a total experience of 13 years in Customer service & Business Development and Client Relationship Management. Demonstrated abilities in devising marketing activities and accelerating the business growth. Sound knowledge of existing as well as emerging industry practices and client mindsets when solving business problems. Excellent interpersonal skills, ability to relate to people across all hierarchical levels in the organization.
Overview
13
13
years of professional experience
Work History
Senior Process Expert
Maersk GSC
Pune
02.2023 - Current
- Control of incoming shipments to their correctness and completeness
- Participate in all aspects of the company’s import processes
- Coordinate with customers, overseas agents freight forwarders and other third-party service providers to ensure timely and efficient import operations
- Send arrival notices in respect of incoming containers to the customers
- Issues and sends invoices to the customers
- Serves customer by telephone within the scope of the Import Customer service
- Control payments of outstanding with accounting department
- Check bills of lading (completeness, correctness) before releasing containers
- Check all costs paid (also storage/ Demurrage/ Detention) before releasing container for transport
- Work with our extended Customer Experience team (based in South Africa) to ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
- Deliver proactive customer service by tracking shipments and notifying customers of relevant deviations from the schedule, including potential solutions or alternatives
- Use our relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services
Process Expert
Maersk GSC
Mumbai
04.2016 - 02.2023
- Coordinate with Customer service team & update the system to resolve invoicing issues related to detention & demurrage charges
- Coordinate with Depots, Yards & Terminals to keep the correct record of container movements in system
- Monitor daily EDI performance to drive cost reduction, customer satisfaction and work load reduction
- Performing all gate moves related to Container shipment
- Daily call with South Africa Stakeholders for reducing SAI tracking
- Correct the EDI errors of Depots, Yard & Terminals & provide inputs to EDI coordinators to increase hit ratio & EDI performance
S1 Officer
ICICI Bank Ltd
Mumbai
04.2012 - 03.2016
- Responsible to take inbound calls and solve customer queries and complaint related to credit card
- Cross-sell products like Loan on credit card, credit card upgrade and limit enhancement
- Dedicated to follow shift roster and login time to maintain good service level
- Handling 80-100 calls daily
- Retain and manage customers providing best possible services to them
Education
Bachelor of Commerce -
Elphinstone college
Fort, MumbaiSkills
- Management Skills
- Interpersonal Skills
- Active Listening
- Problem-Solving
- Computer Skills
- Customer Service
- Time Management
Accomplishments
- Best Customer Service Officer Award, 01/01/15
- Extra Going Mile award, 5
- Star award for best performer of the year, 01/01/22
- Star award for best performer of the year, 01/01/24
Hobbies and Interests
- Listening Music
- Playing Cricket
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 07/19/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Process Expert
Maersk GSC
02.2023 - Current
Process Expert
Maersk GSC
04.2016 - 02.2023
S1 Officer
ICICI Bank Ltd
04.2012 - 03.2016
Bachelor of Commerce -
Elphinstone college
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