Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Security Clearance
Clearance Since
Areas Of Interest
Languages
Timeline
Generic

Shashin Patel

Madison,AL

Summary

Performance-oriented and detail-oriented Business Systems Analyst with a track record of successfully implementing system solutions to streamline processes, reduce costs, and improve customer satisfaction. Skilled in collaborating with cross-functional teams to analyze business requirements and design efficient systems. Proven ability to develop and document test plans, resulting in reduced software defects and increased system reliability.

Overview

6
6
years of professional experience

Work History

Business System Analyst

Chugach Government Solution
10.2020 - Current
  • Generate monthly performance metrics for management presentation
  • Responsible for Conducting monthly metrics Avaya Call Manager Suite (CMS) meetings
  • Translate and communicate customer requirements to software engineers, system analysts, system administrators verbally and in written formats
  • Redesigning existing SOPs and compiling Training Manuals for new working environment
  • Responsible for planning and implementing new filing system to help maintain employee mission critical certifications and training
  • Manage incoming and outgoing processing of GITOC (Global Information Technology Operation Center) personnel
  • Track and provide employee hours to program management
  • Acting as liaison between Tier II Service Desk and Government SCOs/customers
  • Assist in creating Journal of Standard Operating Procedures for bridging technicians as well as step by step troubleshooting/reference guide
  • Processing service requests and incident reports from using appropriate calendars/templates assigning/transferring/closing Service Desk tickets as applicable
  • Responsible for updating weekly of Technical Point of Contacts directory
  • Responsible for conducting interviews with in/out process of employees as being part of management team
  • Responsible for creating Power BI reports utilizing desktop and online service and schedule refresh, as well as dashboards from multiple data sources using data blending
  • Design and develop Power BI graphical and visualization solution with business requirements documents and plans for creating interactive dashboards
  • Responsible for creating SQL to obtain complex data from tables in remote databases
  • Responsible for using Excel, Tableau, Hadoop, Python to drive efficient analytics reporting, and performing data extraction from SQL/hive leveraging extremely large data set, also gathering, and developing business requirements for data acquisition into Hadoop.
  • Managed cross-functional teams, fostering strong working relationships and open communication channels among team members.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Coordinated data migration and consolidation efforts.
  • Promoted culture of continuous improvement by regularly reviewing system performance, identifying areas for enhancement, and implementing necessary changes.

Business System Analyst

NLogic
06.2018 - 10.2021
  • Conducted monthly metrics Avaya Call Manager Suite (CMS) meetings
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiency
  • Conducted interviews with key business users to collect information on business processes and requirements
  • Responsible for reviewing files, records, and other documents to obtain business information and key data informing responses to development requests.
  • Gathered, reviewed and reported on findings.
  • Organized system operating procedures to strengthen controls.

Business Process Analyst

IS4S
12.2017 - 03.2018
  • Supported SAP Testing for Capability Assessment Package 1502 Equipment
  • Responsible for writing Test Cases and Procedures
  • Responsible for drafting Test Environment, Approach, and Strategy
  • Translated user requirements into functional requirements (FRS).
  • Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
  • Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
  • Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.

Education

Bachelor of Science - Management Information Systems

The University of Alabama in Huntsville
Huntsville, AL
12.2017

Skills

  • Power BI
  • Tableau
  • Oracle SQL
  • MS Access
  • SAP
  • Adobe
  • Cisco Telepresence Management Suite
  • Cisco Multi point Control Unit
  • CA UNI Center
  • Deltek
  • Paychex
  • Disa Global Video Services
  • PYTHON
  • Stakeholder Management
  • Workflow Design
  • Data Modeling
  • User Acceptance Testing

Websites

Accomplishments

  • Dean's List
  • Presidential Honors National Society of Leadership
  • Success member of Sigma Alpha Pi

Security Clearance

Active Secret Security Clearance

Clearance Since

01/2018

Areas Of Interest

  • Information Systems
  • Supply chain management
  • Computer forensics
  • Telecommunication & Networking
  • ADV Computer programming in BUS
  • Modern System Analysis & Design
  • Cybersecurity & Info Assurance

Languages

Hindi
Full Professional
Gujarati
Native or Bilingual

Timeline

Business System Analyst

Chugach Government Solution
10.2020 - Current

Business System Analyst

NLogic
06.2018 - 10.2021

Business Process Analyst

IS4S
12.2017 - 03.2018

Bachelor of Science - Management Information Systems

The University of Alabama in Huntsville

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Shashin Patel