ShaShonie Young-Cornell
Elizabeth,NJ
Summary
Innovative Project Management Leader with extensive experience overseeing complex initiatives from inception to launch. Known for driving operational efficiency, optimizing resources, and consistently surpassing performance, and revenue targets. Adept at aligning project goals with organizational objectives, fostering cross-functional collaboration, and delivering high-quality results under tight deadlines. Recognized for developing strong project strategies, improving processes, and leading teams to achieve impactful, measurable outcomes.
Overview
13
13
years of professional experience
Work History
Project Management Supervisor
Trinity Solar
Wall Township, New Jersey
12.2022 - 11.2025
- Managed, coordinated, and provided strategic oversight to contractors, suppliers, junior project managers, and the invoicing team, ensuring high-quality deliverables, operational efficiency, and timely project completion.
- Evaluated team performance and identified process improvement opportunities to increase efficiency, strengthen workflows, and support continuous improvement initiatives.
- Led the development and execution of risk management processes to anticipate, assess, and mitigate potential project challenges by at least 80%.
- Trained and mentored junior team members on project management methodologies, tools, and best practices to improve team capability and performance.
- Developed and strengthened effective partnerships with cross-functional teams, vendors, and contractors through consistent communication and collaboration.
- Oversaw 200-300 concurrent projects monthly, prioritizing efficiency, competing deadlines, and driving on-time delivery.
Director of Quality Assurance/Production
Dream Home
03.2022 - 11.2022
- Oversaw project managers, project coordinators, and field managers, providing daily support, and ensuring consistent execution of project tasks. Developed standard operating procedures to resolve recurring challenges and improve workflow efficiency.
- Collected data on all scheduled and completed jobs, reviewing the MJL tracker and CRM to ensure all proper data was entered for reporting purposes.
- Collaborated with multiple solar companies to manage roofing projects from initiation through completion.
- Negotiated with vendors to maintain competitive pricing, and align material costs with project requirements.
- Provided hands-on support to territories requiring assistance, including training teams, and addressing operational gaps.
- Vetted and onboarded contractors and vendors across all markets, ensuring all required documentation was collected, and compliance standards were met.
- Managed all roofing-related issues for priority accounts, including communicating with homeowners, coordinating return visits, overseeing cleanups, processing material pickups and returns, and scheduling repairs.
- Trained staff on best practices in quality management systems and protocols.
- Led root cause analysis initiatives to resolve recurring quality issues, implementing corrective procedures that improved performance by 70%.
Manager of Roof & Trees Division
Suntuity Solar
10.2020 - 03.2022
- Managed all roofing and tree projects across 25 states from initiation through completion, including pricing, material and dumpster orders, HOA/township coordination, scheduling, contractor communication, and final quality verification.
- Developed and implemented standard operating procedures in collaboration with cross-functional departments to resolve issues, streamline workflows, and improve operational efficiency.
- Reviewed all project submissions and documentation to determine approval, mandatory replacement, or removal, ensuring compliance with company standards and client requirements.
- Monitored project financials, tracking revenue, expenses, and profitability across all markets, and generated $1,191,429.97 in profit over eight months across 700 completed roof projects.
- Negotiated pricing and maintained vendor relationships to secure cost-effective materials and services that aligned with budgetary and performance requirements.
- Managed contractor relationships, created work orders for individual projects, and supported daily operations while promptly resolving issues, including scope changes, and additional project costs.
- Vetted, onboarded, and maintained compliance documentation for contractors across all markets to ensure readiness and quality standards.
- Reviewed and validated contractor and vendor invoices to confirm accuracy and proper pricing before submitting them to accounting for approval and payment.
Exterior and Interior Modifications Manager
Momentum Solar
06.2017 - 06.2020
- Managed the exterior and interior modifications operations team, setting performance goals, ensuring compliance with project protocols, addressing escalations, reviewing contractor invoices for accuracy, and overseeing a portfolio of 150 to 300 active projects monthly.
- Co-managed the roofing sales team, providing project guidance, approving credits or discounts to retain deals, processing sales documentation, securing financing for roofing and solar projects, and leading weekly meetings to address performance, challenges, and process improvements.
- Coordinated with in-state and out-of-state roofing contractors, issued detailed work orders, ensured adherence to project requirements and schedules, and resolved contractor or customer issues to maintain quality and customer satisfaction.
- Collaborated cross-functionally with permitting, inspections, accounting, quality control (Checkpoint One), and scheduling teams to ensure seamless project execution from initiation to completion.
Account Executive (Loyalty/Retention Department)
HelloFresh
02.2016 - 06.2017
- Took incoming calls/emails from customers that wanted to disconnect or downgrade, would also go over bills, pricing of the services, and issued credits or refunds when it was due.
- De-escalated customer concerns using empathy-driven communication techniques and provided solutions that aligned with both customer needs and HelloFresh business goals.
- Coordinated with courier partners to track and resolve delivery issues for customers.
- Consistently exceeded the performance target of 7.5 interactions per hour, while maintaining high-quality service.
- Supported new and existing employees by answering questions and providing guidance during complex customer interactions.
- I assisted on projects and provided innovative ideas and process improvements.
- Gathered and communicated customer feedback to leadership to support service enhancements.
- Used Microsoft Excel to calculate and track monthly scorecard metrics for team members.
- Delivered exceptional customer service with professionalism, clarity, and efficiency.
Supervisor (Loyalty/Retention Department)
Comcast
09.2012 - 08.2015
- Supervised a team of 10 to 14 representatives by reviewing performance metrics, monitoring calls, and providing targeted coaching to drive continuous improvement.
- Led the A.L.E.X. (Advanced Leadership Experience) program, collaborating with top performers across departments to identify operational gaps, motivate emerging leaders, and recommend company-wide improvements.
- Conducted side-by-side coaching sessions with representatives from multiple teams, providing real-time feedback on call quality, customer handling, and communication effectiveness.
- Handled escalated customer calls involving disconnections, downgrades, service additions, billing concerns, and pricing explanations, issuing appropriate credits, and ensuring customer satisfaction.
- Successfully de-escalated high-stress situations by applying empathy-driven communication and offering solutions that aligned with both customer needs and Comcast’s business goals.
- Consistently exceeded performance expectations through strong team leadership, effective coaching, and proactive identification of improvement opportunities.
- Supported teammates and cross-functional colleagues by resolving complex issues, sharing knowledge, and guiding them through problem-solving steps.
- Assisted other supervisors and managers with special projects, contributing ideas and process enhancements to improve team performance and customer experience.
- Actively participated in company initiatives by proposing innovative ideas to improve operations, culture, and customer satisfaction.
- Demonstrated adaptability in a fast-paced, change-driven environment by staying current on new products, services, policies, and system updates.
Education
High School Diploma -
Mitchell High School
Colorado Springs, CO01-2010
Skills
- Project management
- Team collaboration
- Process improvement
- Quality assurance
- Training and mentoring
- Conflict resolution
- Interpersonal communication
- Microsoft Office proficiency
- American Sign Language
- Task delegation
Languages
American Sign Language
Native/ Bilingual
References
References available upon request.
Timeline
Project Management Supervisor
Trinity Solar
12.2022 - 11.2025
Director of Quality Assurance/Production
Dream Home
03.2022 - 11.2022
Manager of Roof & Trees Division
Suntuity Solar
10.2020 - 03.2022
Exterior and Interior Modifications Manager
Momentum Solar
06.2017 - 06.2020
Account Executive (Loyalty/Retention Department)
HelloFresh
02.2016 - 06.2017
Supervisor (Loyalty/Retention Department)
Comcast
09.2012 - 08.2015
High School Diploma -
Mitchell High School