SHASITTY SQUARE
Temple,TX
Summary
Experienced library professional adept at managing resources and assisting patrons. Implemented cataloging and shelving systems for improved organization and accessibility. Skilled in research and customer service. Collaborates effectively with team members to enhance services and meet community needs. Proficient in managing extensive collections and enhancing user experience. Expertise in cataloging, reference assistance, and digital resources management to support library efficiency. Adaptable to changing needs to ensure the library remains accessible and organized.
Diligent Library Circulation Clerk with robust background in managing library resources and assisting patrons. Successfully implemented cataloging and shelving systems to improve library organization and accessibility. Demonstrated strong research abilities and exceptional customer service skills.
As library professional, offers comprehensive experience in resource management and patron assistance. Known for collaborating effectively with team members to enhance library services and meet community needs. Possesses strong organizational skills and flexible approach to evolving library environments.
Experienced with managing extensive library collections and aiding patrons. Utilizes strong organizational and research skills to enhance user experience and library efficiency. Knowledge of cataloging systems and customer service to support dynamic library setting.
Overview
31
31
years of professional experience
Work History
Library Associate
West Waco Library and Genealogy Center
05.2022 - 07.2024
- Assisted in collection development by selecting, purchasing, and weeding materials according to patron needs and interests.
- Collaborated with librarians to develop and implement engaging programs and events for the community.
- Developed instructional materials, such as guides and tutorials, to enhance patrons'' understanding of library resources.
- Supported grant-writing efforts by researching funding opportunities relevant to library programming needs.
- Conducted inventory audits periodically ensuring minimal loss of assets while keeping an updated record of library resources.
- Increased membership numbers through targeted outreach efforts aimed at underrepresented groups within the community.
- Provided reference assistance to patrons, utilizing various print and digital sources to answer questions accurately and efficiently.
- Enhanced library user experience by providing exceptional customer service and assisting with information requests.
- Organized circulation desk with over 20,000 books and periodicals to be checked out.
Library Circulation Clerk
Pflugerville Public Library
10.2018 - 06.2021
- Contributed to positive working relationships among team members by participating in staff meetings and sharing updates on circulation-related matters.
- Assisted patrons with locating materials, improving their overall satisfaction with library services.
- Maintained up-to-date knowledge of popular titles or authors in order to provide relevant recommendations to patrons seeking reading suggestions.
- Processed incoming materials efficiently, making them available for patron use as quickly as possible.
- Ensured timely processing of book returns, contributing to a well-organized library environment.
- Developed strong knowledge of library policies and procedures through continuous learning opportunities such as workshops or training sessions.
- Supported a diverse range of patrons by offering assistance tailored to individual needs or preferences.
Laundry and Dry Cleaning Assistant
Rick's Operating LLC
12.2019 - 06.2020
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
- Safeguarded client satisfaction with meticulous attention to detail during the ironing and pressing phase, resulting in wrinkle-free garments that met high-quality standards.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Enhanced operational efficiency by diligently maintaining a clean and organized workspace, contributing to a more productive work environment.
Store Associate
7-eleven
12.2018 - 01.2020
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Administrative and Human Resources
United States Marine Corps/United States Army
01.1994 - 10.2019
- Extensive training and experience in logistics support operations
- Seasoned team leader, supervisor and resource manager
- High standard of knowledge of a wide variety of scholarly and public information resources
- Ability to meet deadlines
- Progressively excelled in the most challenging assignments, including hostile operations in the Middle East
- Immense ability to learn, understand and execute complex policies, procedures and library systems, technology and equipment
- Oversaw general office management, maintenance of supply inventory, courier shipments, daily mail
- Maintain personnel records for officers and enlisted soldiers
- Maintain emergency contact information file to expedite the notification of the next of kin, if necessary
- Process requests for passes and leaves, retirement and separation from service
- Handle the paperwork for security clearances, special pay and awards
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Store Associate
Hollywood Feed
04.2019 - 07.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Merchandise Operations Specialist
Petco Animal Supplies Stores Inc.
10.2018 - 12.2018
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Provided customers with status updates for tracked packages.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Streamlined interdepartmental communication channels resulting in improved coordination between different sections of the store.
- Ensured compliance with company policies and procedures, maintaining a safe and organized work environment.
- Collaborated with store management to develop innovative merchandising concepts that enhanced overall brand image and appeal to customers.
- Collaborated with cross-functional teams to drive sales growth and achieve revenue targets.
- Enhanced store presentation and customer experience through effective visual merchandising strategies.
- Reduced out-of-stock incidents by implementing accurate forecasting techniques for inventory replenishment.
- Increased operational productivity by optimizing staff scheduling and workload distribution.
- Evaluated operational performance metrics and implemented process improvements to increase efficiency in the workplace.
- Played an instrumental role in conducting seasonal trend analysis which led to more accurate stocking of in-demand items.
Library Clerk
East Fishkill Community Library
12.2016 - 08.2018
- Maintained cash drawers, processed credit transactions and generated reports
- Oversaw general office management, maintenance of supply inventory, innovative courier shipments, daily mail
- Stocked, processed, shelved, rebound, incoming/outgoing shipments for catalog
- Managed internal resource library of 250+ popular titles of paperbacks, hardcovers, eBooks, media, audiovisual materials, computer software
- Trained other staff in best practices for digital and physical lending, cataloging, library procedure, sorting, shelving, transporting books and other resources
- Established and maintained digital account records within circulation databases, digital and physical
- Assisted in providing effective outreach service to homeless patrons through surveys, interviews, focus groups, etc.
- Assisted 30+ patrons a day with locating books on shelves
- Understanding of cataloging, shelving, and storage methods
- Experience with digital information storage and retrieval
- Apollo Bills – Digital Library Billing Management System
- Provided quality customer service regarding circulation of library resources and improve member relations library experience
- Children's programming – Lead in daily story time, special programs, including children's story hours, summer reading programs, homework help, early literacy activities for preschoolers
- Assisted in organizing and coordinating book fairs
- Perform research and reference work as needed
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
Customer Service Representative
Speedway Gas Station
12.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Warehouse Production Worker/Warehouse Forklift Operator
Gap, Inc.
09.2014 - 01.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
- Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
- Coordinated with other departments such as Quality Control or Shipping and Receiving to ensure seamless workflow across all areas of the warehouse operation.
- Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
- Adjusted machinery and notified supervisors of malfunctions.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Promoted operational efficiency by maximizing loads on each transfer.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
ICA
Army & Air Force Exchange Services, AAFES
06.2015 - 11.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Supply Chain and Materials Management
UNITED STATES MARINE CORPS / UNITED STATES ARMY
01.1994 - 10.2009
- Specific experience in automated military logistics systems, including ULLS (unit level logistics systems), GCSS (global combat support system) and SAMS (standard army maintenance system). Expertise in transportation and maintenance, inventory and financial management
- Hand-picked by Department of the Army and promoted to Corporal for Army Recruiting assignment for U.S. Army commands in New York. Ensured outstanding results through detailed implementation.
- Oversaw maintenance of 500 transportation vehicles and related materials, ensuring 100% availability contributing to accomplishments of supply objectives
- Supervision and Resource Management: A hands-on supervisor and resource manager with a reputation for results accomplished, through cohesiveness, teamwork and positive motivation.
- Training: Over 500 hours formal training in automated logistics systems, finance and supply support. Plus 50 hours of instructor training with emphasis on curriculum development
- Awards: Secretary of the Army Commendation Medal and Secretary of the Army Achievement Medal
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Occupational Logistics Support Specialist
UNITED STATES MARINE CORPS / UNITED STATES ARMY
01.1994 - 10.2009
- Seasoned team leader, supervisor and resource manager
- High standard of knowledge of a wide variety of scholarly and public information resources
- Ability to meet deadlines
- Progressively excelled in the most challenging assignments, including hostile operations in the Middle East
- Immense ability to learn, understand and execute complex policies, procedures and library systems, technology and equipment
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Education
Bachelor of Science - Forensic Psychology
American Military University/American Public University
West Virginia06.2027
Associate of Science - General Studies
Central Texas College
Killeen, TX08.2010
Army Recruiter
Recruit And Retention School At Fort Jackson
Fort Jackson, South Carolina7th Army NCO Academy
Total Army Training System (TATS) Primary Leadership
GermanyBachelor of Science - Computer Science & Foreign Languages
University of Denver
Denver, COUnited States Marine Corp
Human Resources And Administrative Specialist
Skills
- Disability accommodations
- Library outreach
- Collection development
- Digital resources management
- Shelving organization
- Database searching
- Research support
Timeline
Library Associate
West Waco Library and Genealogy Center
05.2022 - 07.2024
Laundry and Dry Cleaning Assistant
Rick's Operating LLC
12.2019 - 06.2020
Store Associate
Hollywood Feed
04.2019 - 07.2019
Store Associate
7-eleven
12.2018 - 01.2020
Library Circulation Clerk
Pflugerville Public Library
10.2018 - 06.2021
Merchandise Operations Specialist
Petco Animal Supplies Stores Inc.
10.2018 - 12.2018
Customer Service Representative
Speedway Gas Station
12.2017 - 03.2018
Library Clerk
East Fishkill Community Library
12.2016 - 08.2018
ICA
Army & Air Force Exchange Services, AAFES
06.2015 - 11.2015
Warehouse Production Worker/Warehouse Forklift Operator
Gap, Inc.
09.2014 - 01.2017
Administrative and Human Resources
United States Marine Corps/United States Army
01.1994 - 10.2019
Supply Chain and Materials Management
UNITED STATES MARINE CORPS / UNITED STATES ARMY
01.1994 - 10.2009
Occupational Logistics Support Specialist
UNITED STATES MARINE CORPS / UNITED STATES ARMY
01.1994 - 10.2009
Bachelor of Science - Forensic Psychology
American Military University/American Public University
Associate of Science - General Studies
Central Texas College
Army Recruiter
Recruit And Retention School At Fort Jackson
7th Army NCO Academy
Total Army Training System (TATS) Primary Leadership
Bachelor of Science - Computer Science & Foreign Languages
University of Denver
United States Marine Corp
Human Resources And Administrative Specialist
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