Shaska Zinnerman

• Scheduled chart retrieval via Electronic Medical Records options for requesting office
• Faxed and mailed requested chart copies.
• Maintained a positive rapport with the site point of contacts and served as point of contact for customers.
• Escalated and followed up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion date.
• Maintained thorough documents in OPM of scheduling commitments, contacts,notes, and special requests in support of successful chart retrieval.
• contacted clients for the successful retrieval of past due charts, charts that have been paid for but not received and inquiring about invoices that have not bee received for payment to retrieve charts.

• Scheduled patient appointments over phone and in person, maximizing productivity.
• Adhered to HIPAA regulations when handling confidential patient information.
• Scheduled online appointments through Oracle.
• Assisted with Special projects and other duties assigned by management.
• Referred patients to appropriate professionals and services.

• Prepared merchandise for purchase or rental.
• Answered store and merchandise questions and led customers to wanted items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Participated in weekly team meetings to discuss sales goals and strategies.
• Stocked shelves with merchandise and ensured product displays were neat and orderly.
• Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.

• Implemented employee engagement programs that promoted a positive work culture.
• Monitored company performance by measuring and analyzing results and minimizing impact of variances.
• Led organization by establishing business direction and actualizing operational plans to meet goals.
• Recruited, hired, trained and mentored senior management team members to ensure effective succession planning.
• Established operational procedures to maximize efficiency across all departments.
• Hired, trained and mentored 6 staff members to maximize productivity.
• Drove revenue up by 100% by cultivating successful client relations.

• Reschedules work to meet contingencies; Assists operators in locating and correcting error conditions; Continually reviews the production and down time records and makes proposals for necessary changes; Collaborates with programming and systems personnel in testing new or revised programs to improve performance and in resolving production problems; Supervises the implementation of multi-programming disciplines in relation to the operations of the computer room; Communicates both verbally and in writing with Director, and management staff in scheduling preventive maintenance and repair work;

Performed problem resolution for jobs and/or other errors withing the computer systems and contacted management and /or programmer when necessary.

Monitored network servers.

Conducted file transfers to internal and external business clients.

Completed special request from programming department and technical support.

• Issue and renew motor vehicle decals, issue license plates, and process titles for both individuals, businesses, and dealers.
• Processes property tax payments as well as issue decal's for mobile homes.
• Issues Disable Person parking placards.
• Interprets state and local policies, procedures, and laws related to motor vehicles and property taxes.
• Collect revenue on behalf of the County and record data.
• Balance and reconcile end of day collections.
• Contact insurance companies for verification of insurance.
• Perform other duties as assigned.