Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Income Case Worker 1
Department of Social Services
Albemarle, North Carolina
02.2024 - 07.2024
Determined eligibility for program benefits by taking and processing applications, reviewing cases, and responding to changes in circumstances
Assessed and conducted in-depth assessments and gathered and documented information to evaluate the accuracy of information received
Referred and informed clients of available programs and made referrals to appropriate programs or agencies
Policies and procedures: Keep abreast of policies and procedures governing all programs and interpret them for others
Technical expertise: Provide technical expertise to medical personnel and social work staff
Documentation: Enter required data into computer systems and provide accurate and timely documentation
Managed a caseload of 40+ clients in a month
Conducted in-person and phone interviews
Campus Monitor-Paraprofessional
Academy School District 20
Colorado Springs, Colorado
08.2018 - 04.2020
Monitored the school campus as directed by administrators; reported campus problems to administration; responded to administrative and teacher safety requests
Monitored student behavior and fostered a positive school climate
Maintains professionalism, confidentiality, and ethical behavior in all dealings with students and other staff
Monitored school campus; assisted the administrator in the review of video surveillance after incidents
Responded to student's conflicts and fights, prevented student injuries, and escorted disputants to the office
Reports students who endanger themselves or others to administration
Assisted in creating an effective climate for learning
Provide administrative support to teachers
Monitored children's development
Prepared education materials for daily programs, and provided students with extra guidance and support outside or inside the classroom
Volunteer/Substitute Teacher
YMCA Preschool Program
Honolulu, HI
08.2015 - 05.2016
Substituted for teachers who were absent for a day or longer and performed the instructional and classroom management processes
Duties include taking attendance, explaining homework, and maintaining classroom cleanliness
Paraprofessional Special Educator
Pope Air Force Base Elementary School
Fayetteville, North Carolina
08.2010 - 05.2012
Provided students with extra guidance and support outside of the classroom
Provided administrative support to teachers, monitored a child's development, and prepared education materials for daily programs
Providing hands-on support to teachers and students in an educational setting
Monitored student behavior during meal service
Assisted with the cleanliness of the cafeteria, recycling, and the flow of meal service
Worked under the supervision of the principal
Child Youth Services Program Assistant
Child and Youth Services Fort Bragg
Fayetteville, North Carolina
10.2008 - 04.2009
Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provide program options for children
Maintained control of and accounted for the whereabouts and safety of children and youth
Planned, coordinates, and conducts activities that meet the physical, social, emotional, and cognitive needs of both group and individual children and youth
Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults
Helped prepare daily schedules and provide program options for children with special requirements
Maintained program participation data and completed daily reports
Substitute Teacher
Wetzel Elementary School
APO, AE
09.2006 - 05.2008
Performed the instructional and classroom management processes for teachers who are absent for a day or longer
Duties include taking attendance, explaining homework, and maintaining classroom cleanliness
Managed classroom behavior, quickly interpreting lesson plans, and creating reports to inform the student's permanent teacher of their success
ER Technician
Wesley Long Community Hospital
Greensboro, North Carolina
11.2002 - 12.2005
Worked in a hectic environment for both medical personnel and patients by keeping areas organized and clean
Insured tools and medical instruments are in their proper places; necessary supplies, such as bandages, are stocked and accessible
Assisted patients in going to the bathroom, taking their vitals, changing bandages, attaching heart rate machines, and providing tests
Maintained professional attitude and professionalism at all times during a variety of situations
Certified Nursing Assistant
Britthaven of Piedmont Nursing Center
Albemarle, North Carolina
Assisted with daily living by assisting with serving meals, feeding patients as necessary, ambulating, turning, and positioning patients, and providing fresh water and nourishment between meals
Provided adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, therapeutic baths, and restraints
Document actions by completing forms, reports, logs, and reports
Cashier/Sales Associate
Winn Dixie
Albemarle, North Carolina
Provided a positive customer experience with fair, friendly, and courteous service
Registered sales on a cash register by scanning items, itemizing, and totaling customers purchases
Resolves customer issues and answers questions
Bagged purchases
Processed return transactions
Education
Human Resource Graduate Certificate - Human Resources
Southern New Hampshire University
Manchester, NH
06.2024
Bachelor of Arts - Liberal Studies, Health and Human Welfare
North Carolina Agriculture Technical State University
Greensboro, North Carolina
Skills
Customer service
Computer literacy
Communication skills—written and verbal
Teamwork
Conflict Resolution
Time management
Problem-Solving
Strong work ethics
Customer Service
Creativity and Innovation
Affiliations
Military spouse that loves helping and planning events.
Presidential list for maintaining above a 3.8 GPA in Graduate Certification program
Certification
Human Resource Certification obtained 6/1/2024
References
References available upon request.
Timeline
Income Case Worker 1
Department of Social Services
02.2024 - 07.2024
Campus Monitor-Paraprofessional
Academy School District 20
08.2018 - 04.2020
Volunteer/Substitute Teacher
YMCA Preschool Program
08.2015 - 05.2016
Paraprofessional Special Educator
Pope Air Force Base Elementary School
08.2010 - 05.2012
Child Youth Services Program Assistant
Child and Youth Services Fort Bragg
10.2008 - 04.2009
Substitute Teacher
Wetzel Elementary School
09.2006 - 05.2008
ER Technician
Wesley Long Community Hospital
11.2002 - 12.2005
Certified Nursing Assistant
Britthaven of Piedmont Nursing Center
Cashier/Sales Associate
Winn Dixie
Human Resource Graduate Certificate - Human Resources
Southern New Hampshire University
Bachelor of Arts - Liberal Studies, Health and Human Welfare
North Carolina Agriculture Technical State University
Director of Clinical Services at Department of Social Services, Human Services CenterDirector of Clinical Services at Department of Social Services, Human Services Center