Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Shasnee Al-Uqdah

Albemarle,NC

Summary

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Income Case Worker 1

Department of Social Services
Albemarle, North Carolina
02.2024 - 07.2024
  • Determined eligibility for program benefits by taking and processing applications, reviewing cases, and responding to changes in circumstances
  • Assessed and conducted in-depth assessments and gathered and documented information to evaluate the accuracy of information received
  • Referred and informed clients of available programs and made referrals to appropriate programs or agencies
  • Policies and procedures: Keep abreast of policies and procedures governing all programs and interpret them for others
  • Technical expertise: Provide technical expertise to medical personnel and social work staff
  • Documentation: Enter required data into computer systems and provide accurate and timely documentation
  • Managed a caseload of 40+ clients in a month
  • Conducted in-person and phone interviews

Campus Monitor-Paraprofessional

Academy School District 20
Colorado Springs, Colorado
08.2018 - 04.2020
  • Monitored the school campus as directed by administrators; reported campus problems to administration; responded to administrative and teacher safety requests
  • Monitored student behavior and fostered a positive school climate
  • Maintains professionalism, confidentiality, and ethical behavior in all dealings with students and other staff
  • Monitored school campus; assisted the administrator in the review of video surveillance after incidents
  • Responded to student's conflicts and fights, prevented student injuries, and escorted disputants to the office
  • Reports students who endanger themselves or others to administration
  • Assisted in creating an effective climate for learning
  • Provide administrative support to teachers
  • Monitored children's development
  • Prepared education materials for daily programs, and provided students with extra guidance and support outside or inside the classroom

Volunteer/Substitute Teacher

YMCA Preschool Program
Honolulu, HI
08.2015 - 05.2016
  • Substituted for teachers who were absent for a day or longer and performed the instructional and classroom management processes
  • Duties include taking attendance, explaining homework, and maintaining classroom cleanliness

Paraprofessional Special Educator

Pope Air Force Base Elementary School
Fayetteville, North Carolina
08.2010 - 05.2012
  • Provided students with extra guidance and support outside of the classroom
  • Provided administrative support to teachers, monitored a child's development, and prepared education materials for daily programs
  • Providing hands-on support to teachers and students in an educational setting
  • Monitored student behavior during meal service
  • Assisted with the cleanliness of the cafeteria, recycling, and the flow of meal service
  • Worked under the supervision of the principal

Child Youth Services Program Assistant

Child and Youth Services Fort Bragg
Fayetteville, North Carolina
10.2008 - 04.2009
  • Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provide program options for children
  • Maintained control of and accounted for the whereabouts and safety of children and youth
  • Planned, coordinates, and conducts activities that meet the physical, social, emotional, and cognitive needs of both group and individual children and youth
  • Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults
  • Helped prepare daily schedules and provide program options for children with special requirements
  • Maintained program participation data and completed daily reports

Substitute Teacher

Wetzel Elementary School
APO, AE
09.2006 - 05.2008
  • Performed the instructional and classroom management processes for teachers who are absent for a day or longer
  • Duties include taking attendance, explaining homework, and maintaining classroom cleanliness
  • Managed classroom behavior, quickly interpreting lesson plans, and creating reports to inform the student's permanent teacher of their success

ER Technician

Wesley Long Community Hospital
Greensboro, North Carolina
11.2002 - 12.2005
  • Worked in a hectic environment for both medical personnel and patients by keeping areas organized and clean
  • Insured tools and medical instruments are in their proper places; necessary supplies, such as bandages, are stocked and accessible
  • Assisted patients in going to the bathroom, taking their vitals, changing bandages, attaching heart rate machines, and providing tests
  • Maintained professional attitude and professionalism at all times during a variety of situations

Certified Nursing Assistant

Britthaven of Piedmont Nursing Center
Albemarle, North Carolina
  • Assisted with daily living by assisting with serving meals, feeding patients as necessary, ambulating, turning, and positioning patients, and providing fresh water and nourishment between meals
  • Provided adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, therapeutic baths, and restraints
  • Document actions by completing forms, reports, logs, and reports

Cashier/Sales Associate

Winn Dixie
Albemarle, North Carolina
  • Provided a positive customer experience with fair, friendly, and courteous service
  • Registered sales on a cash register by scanning items, itemizing, and totaling customers purchases
  • Resolves customer issues and answers questions
  • Bagged purchases
  • Processed return transactions

Education

Human Resource Graduate Certificate - Human Resources

Southern New Hampshire University
Manchester, NH
06.2024

Bachelor of Arts - Liberal Studies, Health and Human Welfare

North Carolina Agriculture Technical State University
Greensboro, North Carolina

Skills

  • Customer service
  • Computer literacy
  • Communication skills—written and verbal
  • Teamwork
  • Conflict Resolution
  • Time management
  • Problem-Solving
  • Strong work ethics
  • Customer Service
  • Creativity and Innovation

Affiliations

  • Military spouse that loves helping and planning events.
  • Presidential list for maintaining above a 3.8 GPA in Graduate Certification program

Certification

  • Human Resource Certification obtained 6/1/2024

References

References available upon request.

Timeline

Income Case Worker 1

Department of Social Services
02.2024 - 07.2024

Campus Monitor-Paraprofessional

Academy School District 20
08.2018 - 04.2020

Volunteer/Substitute Teacher

YMCA Preschool Program
08.2015 - 05.2016

Paraprofessional Special Educator

Pope Air Force Base Elementary School
08.2010 - 05.2012

Child Youth Services Program Assistant

Child and Youth Services Fort Bragg
10.2008 - 04.2009

Substitute Teacher

Wetzel Elementary School
09.2006 - 05.2008

ER Technician

Wesley Long Community Hospital
11.2002 - 12.2005

Certified Nursing Assistant

Britthaven of Piedmont Nursing Center

Cashier/Sales Associate

Winn Dixie

Human Resource Graduate Certificate - Human Resources

Southern New Hampshire University

Bachelor of Arts - Liberal Studies, Health and Human Welfare

North Carolina Agriculture Technical State University
Shasnee Al-Uqdah