Dedicated Patient Service Representative with proven skills in managing patient interactions and ensuring seamless appointment processes. Strong attention to detail and effective communication abilities contribute to enhanced patient experiences.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Advocate Health Care
Orland Park, Illinois
05.2024 - Current
Assisted patients with scheduling appointments and managing their health records.
Handled incoming calls, addressing patient inquiries and providing information.
Processed patient registration forms and verified insurance details efficiently.
Educated patients on office policies and procedures for better understanding.
Utilized electronic health record systems to update patient information accurately.
Collaborated with team members to enhance overall patient experience consistently.
Answered incoming calls in a professional manner.
Verified insurance information, collected payments, and scheduled appointments.
Adhered to HIPAA regulations when handling confidential patient information.
Assisted with scheduling follow-up appointments according to provider availability.