Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shasta Bell

East Hazel Crest,IL

Summary

Dedicated Patient Service Representative with proven skills in managing patient interactions and ensuring seamless appointment processes. Strong attention to detail and effective communication abilities contribute to enhanced patient experiences.

Overview

14
14
years of professional experience

Work History

Patient Service Representative

Advocate Health Care
Orland Park, Illinois
05.2024 - Current
  • Assisted patients with scheduling appointments and managing their health records.
  • Handled incoming calls, addressing patient inquiries and providing information.
  • Processed patient registration forms and verified insurance details efficiently.
  • Educated patients on office policies and procedures for better understanding.
  • Utilized electronic health record systems to update patient information accurately.
  • Collaborated with team members to enhance overall patient experience consistently.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Inputted patient demographic data into electronic health record system.

Patient Service Representative

UChicago Medicine
Tinley Park, Illinois
03.2022 - 05.2024
  • Handled incoming calls, addressing patient inquiries and providing information.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Inputted patient demographic data into electronic health record system.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Verified demographics and insurance information to register patients in computer system.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Assisted patients with scheduling appointments and managing their health records.

Patient Access Team Lead

Franciscan Medical Group
Olympia Fields, Illinois
02.2012 - 10.2021
  • Managed scheduling and registration processes for patient appointments.
  • Provided leadership and guidance to Patient Access staff.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Assembled registration paperwork and placed identification bands on patient.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Education

High School Diploma -

Thornton Township High School
Harvey, IL
05-2005

Skills

  • Electronic health records
  • Insurance verification
  • Patient scheduling
  • HIPAA compliance
  • Patient registration
  • Customer relationship management

Timeline

Patient Service Representative

Advocate Health Care
05.2024 - Current

Patient Service Representative

UChicago Medicine
03.2022 - 05.2024

Patient Access Team Lead

Franciscan Medical Group
02.2012 - 10.2021

High School Diploma -

Thornton Township High School
Shasta Bell
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