Shasta Blacketer
Norman,Oklahoma
Summary
Skilled Cross Trained Registered Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner, detail oriented and successful in building relationships with doctors, coworkers and patients. Team focused with commitment to providing exceptional care to all patients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Registered Dental Assistant
Norman Endodontics
07.2005 - Current
- Cross trained lead assistant at a busy endodontic practice with two providers
- Drafting and sending letters to referring doctors
- Training and overseeing dental assistants
- Managing inventory and placing orders for dental supplies and equipment
- Organizing appointments for the dental office
- Kind and friendly demeanor on all patient phone calls
- Assisting the endodontist during procedures
- Enforcing infection control protocols and maintaining a hygienic dental environment
- Introducing effective office procedures to enhance productivity and revenue cycle management
- Designing a training regimen for new dental assistants to ensure comprehensive education on patient care and office guidelines
- Offering patient assistance to enhance the dental experience
- Providing specialized care for patients with specific needs or dental anxiety
- Researching and integrating state-of-the-art dental technology for improved patient care
- Collaborating with insurance providers to handle dental claims and confirm patient coverage
- Insurance billing and documentation
- Maintaining patient records and dental charts for precise and up-to-date information
- Troubleshooting online paperwork issues patients may have
- Up to date with current dental terminology and coding
- High knowledge of dental instruments and procedures
- Insurance claims aging reports
- Patient relationship management
- Experience with creating office systems to streamline employee duties, improving revenue cycle management
- Contributing to fun and interactive marketing techniques to attract new patients and promote dental practices.
Director of Operations
JPAR Edge Real Estate
08.2021 - 09.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates, and facilitating smooth onboarding processes.
Education
Pre-Dental -
Southeastern Oklahoma State University
Durant, OK05.2024
Skills
- Clinical Experience
- Communication
- Customer Service
- Social Media Marketing
- Infection Control
- Intraoral Radiographs
- Product Ordering
- Payment Processing, Patient and Insurance
- Dental Coding
- Patient Relationships
- Marketing
- Dental Assisting
- Endodontics
- Meeting Coordination
- Dental Claims Processing
- Inventory Management
- Fabricating Referral Letters
- Dental Terminology
- Inbound and Outbound Calls
- Created Assistant Training Programs
- Patient Flow Management
- CPR/AED
- Client Relationship Management
- HIPAA Compliance
- Team Collaboration
- Staff Training and Development
- Electronic Charting
Personal Information
Title: Registered Dental Assistant
Certification
- RDA - Registered Dental Assistant
- OSHA Infection Control Certificate
- CPR/AED Certified
Timeline
Director of Operations
JPAR Edge Real Estate
08.2021 - 09.2022
Lead Registered Dental Assistant
Norman Endodontics
07.2005 - Current
Pre-Dental -
Southeastern Oklahoma State University
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