Shasta Frost
Booneville,MS
Summary
Dynamic professional with a proven track record , excelling in organization and verbal communication. Leveraged expertise in office management and client relations to enhance operational efficiency and customer satisfaction. Achieved consistent growth and fostered strong relationships, demonstrating a service-oriented mindset and strategic planning acumen.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Prentiss County School District
105 North College Street
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Engaged parents and guardians in their children's learning process through regular communication and feedback.
Business Owner
Christine Grove
29 Cr 1411 Booneville Ms 38829
05.2011 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Elderly Caregiver
Mary Neal Smith
Mcarley Drive, Booneville Ms 38829
04.2023 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Secretary
Prentiss County School District
105 North College Street
08.2007 - 05.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
Certified Medical Administrative Assistant - Medical Administrative Assistant
Northeast Mississippi Community College
Booneville, MS06.2024
Certified Cardiopulmonary Resuscitation -
Northeast Community College
Booneville, MS04.2024
Phlebotomy -
Medical 2
Tupelo, MS12.2022
Emergency Medical Technician - Basic Life Support
Northeast Community College
Booneville, MS05.2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Office administration
- File management
- Clerical support
- Calendar management
- Documentation and reporting
- Service-oriented mindset
- Office management
- Document control
- Supply management
Certification
- Bloodborne Pathogens Training - Occupational Safety and Health Administration (OSHA).
- Basic Life Support (BLS) - American Heart Association.
- Child Abuse Recognition and Reporting Training - State-approved provider.
- Health Insurance Portability and Accountability Act Training Certificate-HIPAA Exams, Inc.or equivalent providers.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Timeline
Substitute Teacher
Prentiss County School District
08.2023 - Current
Elderly Caregiver
Mary Neal Smith
04.2023 - 12.2024
Business Owner
Christine Grove
05.2011 - Current
Secretary
Prentiss County School District
08.2007 - 05.2009
Certified Medical Administrative Assistant - Medical Administrative Assistant
Northeast Mississippi Community College
Certified Cardiopulmonary Resuscitation -
Northeast Community College
Phlebotomy -
Medical 2
Emergency Medical Technician - Basic Life Support
Northeast Community College