Shasta Hancock
Summary
Dedicated and experienced bartender with a strong passion for mixology and customer service, seeking a position as a Bartender/Management. Proven track record of creating innovative cocktails, maintaining a lively atmosphere, and ensuring exceptional customer experiences. Looking to leverage managerial skills to contribute to the success of a dynamic team.
Overview
13
13
years of professional experience
Work History
Bartender
Dave's Place
03.2023 - Current
- Demonstrated expertise in preparing and serving diverse range of alcoholic and non-alcoholic beverages, adapting to individual preferences and improvising with limited resources
- Maintained fast-paced and energetic atmosphere, handling high volume of drink orders while ensuring accuracy and efficiency
- Developed strong rapport with regular customers, remembering their preferences and creating welcoming environment that encouraged repeat visits
- Collaborated with bar staff to curate and execute weekly drink specials, contributing to increased sales and customer engagement
- Managed cash transactions and operated point-of-sale system accurately, handling cash flow and maintaining balanced cash drawer at end of each shift
- Assisted in restocking and organizing bar area, ensuring well-stocked inventory of beverages, garnishes, and bar tools
- Participated in occasional theme nights and promotions, contributing to bar's lively and vibrant atmosphere.
Bartender
YellowBIRD Southern Table
11.2021 - 03.2022
- Managed a high-volume bar, efficiently handling a diverse range of drink orders during peak hours
- Created and updated seasonal cocktail menus, collaborating with the management to drive sales
- Demonstrated expertise in upselling, resulting in a significant increase in beverage revenue
- Implemented innovative techniques and garnishes, enhancing the overall visual appeal of cocktails
- Conducted regular inventory checks, monitored stock levels, and placed orders to prevent shortages
- Trained new bartenders on drink preparation, customer interaction, and bar operations.
Bartender
Ruth's Chris
01.2017 - 11.2019
- Crafted cocktails with precision, flair, and creativity, consistently receiving positive feedback from customers
- Demonstrated excellent knowledge of spirits, wine, and beer, making recommendations based on customer preferences
- Engaged with customers, creating a welcoming and vibrant atmosphere while ensuring responsible alcohol service
- Maintained a clean and organized bar, restocking supplies as needed to prevent interruptions in service
- Collaborated with the kitchen team to ensure timely food and beverage service during peak hours.
Assistant Manager
Beef O' Brady's
03.2017 - 11.2017
- Assisted in overseeing daily operations, including staff scheduling, inventory management, and customer service
- Addressed customer inquiries and concerns promptly, ensuring a positive and satisfactory experience
- Played a pivotal role in staff training and development, resulting in improved team morale and efficiency
- Collaborated with the management team to develop and implement marketing strategies, leading to a 15% increase in foot traffic
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback.
Bartender/Lead Bartender
John's Place
02.2011 - 01.2017
- Manage a high-volume bar, consistently delivering efficient and friendly service to patrons
- Craft and execute a diverse range of cocktails, adapting to varying preferences and dietary requirements
- Train and onboard new bartenders, ensuring consistent quality and adherence to company standards
- Coordinate with kitchen staff to ensure seamless food and beverage service
- Implement inventory control measures, reducing waste and increasing cost efficiency by 15%
- Collaborate with management to design and launch seasonal drink menus, boosting sales by 20% during promotional periods
- Maintain a clean and organized bar area, adhering to safety and sanitation guidelines
- Handle cash and credit transactions accurately, reconciling cash drawer daily.
Skills
- Mixology and cocktail creation
- Customer service and interpersonal skills
- Team leadership and staff training
- Time management and multitasking
- Cash handling and reconciliation
- Staff Management
- Operational Efficiency
- Menu Development
- Budgeting and Cost Control
- Microsoft Office Suite
- Alcohol Ordering
- Health Code Compliance
- Teamwork and Professionalism
- Performance Improvement
- Knowledge of Craft and Microbrews
Timeline
Bartender
Dave's Place
03.2023 - Current
Bartender
YellowBIRD Southern Table
11.2021 - 03.2022
Assistant Manager
Beef O' Brady's
03.2017 - 11.2017
Bartender
Ruth's Chris
01.2017 - 11.2019
Bartender/Lead Bartender
John's Place
02.2011 - 01.2017
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