Shasta Heflin
Martinsville,VA
Summary
Dynamic executive assistant with 8+ years of experience supporting the CEO and COO of a multi-million dollar business.
Offering versatile office management skills and efficient application of these skills in a fast-paced environment. Possesses strong
multi-tasking skills with the ability to simultaneously manage various projects and schedules. Excellent planner and problem
solver, exemplifying strong critical thinking skills. Possesses a strong ability to handle multiple priorities and meet tight deadlines
without ever compromising confidentiality, quality or excellence. Excellent computer skills, high-level attention to detail,
superior written and oral communication skills, and experience using Microsoft Office products.
Overview
29
29
years of professional experience
Work History
Executive Assistant
The Galilean House of Worship
2015.06 - Current
- Tasked with overseeing daily operations
- Provides critical administrative support to CEO and COO in personal and confidential capacities
- Serves as point of contact and technical expert on project management and multimedia production
- Supports development efforts of leadership teams, ministers and members
- Design, develops and maintains all graphics and video content
- Handles personal, private, delicate or controversial matters with discretion and tact
- Makes copies, sends faxes, scans documents and handles all incoming and outgoing correspondence
- Plans, executes and services large community events, generating crowds of 2000+ per event which in return helps grow membership
- Organized and coordinated conferences and monthly meetings
- Used advanced software to prepare documents, reports, and presentations
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Worked with senior management to initiate new projects and assist in various processes
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Volunteered to help with special projects of varying degrees of complexity
- Promoted team productivity by keeping supplies organized and well-stocked
- Handled confidential and sensitive information with discretion and tact
- Processed travel expenses and reimbursements for executive team and senior management group
- Screened calls and emails and responded accordingly to support executive correspondence
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Developed and maintained automated alert systems for important deadlines
- Filed paperwork and organized computer-based information
- Updated and maintained confidential databases and records
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Created and managed office systems to efficiently deal with documentation
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Coordinated events and worked on ad hoc projects
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Took notes and dictation at meetings
- Handled incoming and outgoing mail, email and faxes
- Upheld strict timetables by maintaining accurate, balanced calendars
- Screened personal and business calls and directed to appropriate party
- Led staff and vendors in providing high level of service for owner and guests
Customer Service Representative
Remington Arms Company
2012.01 - 2015.06
- Provided primary customer support to internal and external customers
- Established positive relationships with clients, vendors and team members
- Anticipated possible obstacles and pro-actively initiated solutions
- Demonstrated excellent verbal and written communication skills
- Experience working under pressure in high-volume environments, while maintaining standards for productivity, quality, and service
- Managed over 50 customer calls per day
- Increased sales by 20%
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Utilized customer service software to manage interactions and track customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
- Maintained up-to-date knowledge of product and service changes
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded proactively and positively to rapid change
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
Associate of Applied Science - Electronics Engineering Technology, Computer Network Technology
02.2004
Skills
- SKILLS & PROFICIENCIES
- Graphic Design Relationship Management Project and Event Management
- Special Event Planning Travel Administration Customer Service Oriented
- Results Oriented Adobe Suites & Microsoft 365 Oral Communication
- Critical Thinking Communications Microsoft Office Suite Proficiency
- Time Management Meticulous Attention to Detail Organizational Skills
- Social Media Management Layout Design Video Editing
Timeline
Executive Assistant - The Galilean House of Worship
2015.06 - Current
Customer Service Representative - Remington Arms Company
2012.01 - 2015.06
ECPI University - Associate of Applied Science, Electronics Engineering Technology, Computer Network Technology
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