Dynamic executive assistant with 8+ years of experience supporting the CEO and COO of a multi-million dollar business.
Offering versatile office management skills and efficient application of these skills in a fast-paced environment. Possesses strong
multi-tasking skills with the ability to simultaneously manage various projects and schedules. Excellent planner and problem
solver, exemplifying strong critical thinking skills. Possesses a strong ability to handle multiple priorities and meet tight deadlines
without ever compromising confidentiality, quality or excellence. Excellent computer skills, high-level attention to detail,
superior written and oral communication skills, and experience using Microsoft Office products.
Overview
29
29
years of professional experience
Work History
Executive Assistant
The Galilean House of Worship
06.2015 - Current
Tasked with overseeing daily operations
Provides critical administrative support to CEO and COO in personal and confidential capacities
Serves as point of contact and technical expert on project management and multimedia production
Supports development efforts of leadership teams, ministers and members
Design, develops and maintains all graphics and video content
Handles personal, private, delicate or controversial matters with discretion and tact
Makes copies, sends faxes, scans documents and handles all incoming and outgoing correspondence
Plans, executes and services large community events, generating crowds of 2000+ per event which in return helps grow membership
Organized and coordinated conferences and monthly meetings
Used advanced software to prepare documents, reports, and presentations
Updated spreadsheets and created presentations to support executives and boost team productivity
Managed mail and both incoming and outgoing correspondence, mail, email and faxes
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Supported business and hospitality needs of corporate partners and staff during meetings and company events
Worked with senior management to initiate new projects and assist in various processes
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
Volunteered to help with special projects of varying degrees of complexity
Promoted team productivity by keeping supplies organized and well-stocked
Handled confidential and sensitive information with discretion and tact
Processed travel expenses and reimbursements for executive team and senior management group
Screened calls and emails and responded accordingly to support executive correspondence
Screened calls and emails and initiated actions to respond or direct messages for managers
Developed and maintained automated alert systems for important deadlines
Filed paperwork and organized computer-based information
Updated and maintained confidential databases and records
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
Created and managed office systems to efficiently deal with documentation
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
Coordinated events and worked on ad hoc projects
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Took notes and dictation at meetings
Handled incoming and outgoing mail, email and faxes
Upheld strict timetables by maintaining accurate, balanced calendars
Screened personal and business calls and directed to appropriate party
Led staff and vendors in providing high level of service for owner and guests
Customer Service Representative
Remington Arms Company
01.2012 - 06.2015
Provided primary customer support to internal and external customers
Established positive relationships with clients, vendors and team members
Anticipated possible obstacles and pro-actively initiated solutions
Demonstrated excellent verbal and written communication skills
Experience working under pressure in high-volume environments, while maintaining standards for productivity, quality, and service
Managed over 50 customer calls per day
Increased sales by 20%
Handled customer inquiries and suggestions courteously and professionally
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Offered advice and assistance to customers, paying attention to special needs or wants
Clarified customer issues and determined root cause of problems to resolve product or service complaints
Answered constant flow of customer calls with minimal wait times
Answered customer telephone calls promptly to avoid on-hold wait times
Updated account information to maintain customer records
Responded to customer requests for products, services, and company information
Processed customer service orders promptly to increase customer satisfaction
Participated in team meetings and training sessions to stay informed about product updates and changes
Utilized customer service software to manage interactions and track customer satisfaction
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Investigated and resolved customer inquiries and complaints quickly
Exhibited high energy and professionalism when dealing with clients and staff
Responded to customer requests, offering excellent support and tailored recommendations to address needs
Delivered prompt service to prioritize customer needs
Maintained up-to-date knowledge of product and service changes
Followed up with customers about resolved issues to maintain high standards of customer service
Responded proactively and positively to rapid change
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Lead Vocalist / Backing Vocalist at The Worship Experience | Grace Worship ChoirLead Vocalist / Backing Vocalist at The Worship Experience | Grace Worship Choir